AltiGen comm MAXCS 88 MaxAgent Manual

MaxAgent Manual 15
Tabbed Pages
Thirteen tabbed pages are available on the bottom half of the 
MaxAgent screen: Voicemail, Contacts, Greeting, Performance, 
History, Directory, WG Status, Speed Dial, WG Voicemail, MeetMe, 
Monitor, WG Queue, and LinePark. (If you have enabled MaxCall, 
the MaxCall tab is available also. MaxCall requires a license and is 
discussed in “Using MaxCall” on page 81.)
Voicemail — A log of unopened and opened voice mails left at 
your extension. Columns include: Type, Number,...

16MaxAgent Manual Note:In order to see activity for remote extensions on the 
Directory tab, you must add those remote extensions to 
your Monitor list by following the steps described in 
“Choosing Workgroups / Extensions to Monitor” on page 
52.
WG Status — Shows the real time status of all the workgroups 
you’re logged into. Columns include: Workgroup Number, 
Workgroup Name, Login/Out Status, Calls In Queue, Calls In 
Queue > SL, Longest Queue Time, New, Agents Logged In, Total 
Busy Agents, Total...

MaxAgent Manual 17 SKLR, and Type. If your workgroup is a target workgroup for 
Callback calls, you will also see the fields Original Caller ID, 
Original Caller Name, and Original Group. See “Viewing Queues” 
on page 56.
Changing Activity Status and Recording 
Activity Greetings
You can specify your whereabouts, so that others are informed. 
Click the Down arrow on the Activity button and choose the 
appropriate category:
•Available (System) (the system greeting is used)
•Available (Personal) (your...

18MaxAgent Manual To hear the greeting played back, click the Review. button. 
Change your greeting whenever you want to.
Setting Status to Ready or Not Ready
The Ready/Not Ready button is a toggle. Click it to tell the system 
not to send workgroup calls to your extension. Click it again to tell 
the system you are ready to receive workgroup calls.
Turning Do Not Disturb On and Off
The DND button is a toggle that turns Do Not Disturb on and off. 
When Do Not Disturb is on, all incoming calls are...

MaxAgent Manual 19 Exit - If you are shutting down Microsoft Windows, MaxAgent will 
close automatically. Otherwise, to exit MaxAgent, right-click the 
icon in the Windows Task bar and choose Close Window or click 
the X in upper right corner of the MaxAgent window.
Shrinking MaxAgent
To shrink MaxAgent to a strip at the top or bottom of your screen, 
click the Arrange Window button and select Top or Bottom. The 
strip displays the MaxAgent status bar, the workgroup number and 
name, number of calls in...

20MaxAgent Manual
Searching in the Tabbed Windows
Searching is available in these tabs: Directory, History, Contacts, 
Voice Mail, WG Voicemail, and Speed Dial.
To search,
1. In the Search in field, select the column you want to search 
in.
2. Put your cursor in the field beside the magnifying glass, and 
type what you’re looking for. The search begins as you type, 
and the list is narrowed to records that match what you’re 
typing.
3. When you begin a new search, all the information that was on 
the tab...

MaxAgent Manual 21 Check the tabs you want to display, and uncheck the tabs you 
don’t want to display. 
•Specify the columns you want to see by right-clicking a 
column heading and checking or unchecking columns in the 
pop-up list. Checked columns will be displayed.
•Resize columns by placing the cursor on a column divider in 
the header area until the cursor changes to a movable double 
bar (||). Then move the bar to resize the column. 

22MaxAgent Manual
•Rearrange columns by clicking and dragging a column name 
to the location you want.
•Sort columns in ascending or descending order by clicking 
the column heading. An ascending (first to last) or descending 
(last to first) arrow appears. Click the column heading again 
to sort in the reverse order. If you click a column heading, and 
all the data in that column is the same, MaxAgent keeps the 
sort order of the previously clicked column.
•Add, remove, and rearrange the toolbar buttons...

MaxAgent Manual 23 The buttons displayed in your MaxAgent are in the right-hand 
list. To remove a toolbar button, select it and click Remove. 
To add a toolbar button, select a button from the list on the 
left, and click Add. To rearrange buttons, select a button from 
the list on the right, and click the Up button or Down button, 
until the toolbar button is where you want it. When finished, 
click OK.
Note:When MaxAgent is shrunk to a strip at the top or bottom 
of your screen, six buttons are...

24MaxAgent Manual
•Drag and dock one tab by dragging it by its tab until the 
cursor is on the arrow where you want the tab to dock. 
•Make a tab a separate window independent of the 
MaxAgent main window by dragging it out by its tab, or by 
double-clicking the tab. Then you can resize the window and 
move it around. 
To dismiss the window, click the close button in the upper right 
corner. To return the window to the set of tabbed pages, drag 
it by its title bar to the tabs area. 
A tab is being...