AltiGen comm MAXCS 88 MaxAgent Manual

MaxAgent Manual 65
Forwarding All Calls
When you configure your MaxAgent to forward all calls, the 
information is displayed in the status bar. For example if you 
choose to forward all calls to an auto attendant, you will see this 
in the status bar:
Forwarding calls to an external number is not allowed in 
MaxAgent. 
Do Not Disturb
If you check Enable Do Not Disturb, all incoming calls are 
forwarded according to your Enable Busy Call Handling settings, 
described below.
Checking Enable Do Not Disturb...

66MaxAgent Manual Note:The default setting is 0 seconds. If the duration is set to 0, 
all incoming calls will go to connect state right away. 
Neither caller nor callee will hear a ring tone.
Automatically Answer After XX Seconds
You can the client to automatically answer calls via your Polycom 
phone. This option works with the Use Polycom Phone to Make or 
Answer Calls option.
Refer to the MAXCS Polycom user guides for instructions on how 
to configure this option, along with other Polycom features....

MaxAgent Manual 67 When you answer an ONA call, you may be required to enter your 
extension password, depending on the configuration for your 
extension set by your system administrator
Before You Set Up ONA
•ONA must be enabled for your extension by your system 
administrator. 
•The settings on your MaxAgent Call Handling tab must not 
conflict with ONA. Specifically:
•Enable Do Not Disturb m u s t  n o t  b e  c h e c k e d .  I f  i t  i s ,  w h e n  
your line is busy, all calls will go into voice...

68MaxAgent ManualIf you choose Enable schedule based access, you can set 
up to four different schedules.
3. Check Enable Call Screening if you want the system to 
prompt the ONA caller to record a caller name to continue 
ONA.
4. If you want, check Verify Caller ID based on the following 
and then specify the incoming phone numbers for ONA. If ONA 
finds one of these numbers on an incoming call, it will forward 
the call to you.
You can enter up to 10 phone numbers in the Caller ID 
Verification fields....

MaxAgent Manual 69 code you want to use. Specify whether the number is an 
extension or outside number and if a password is required.
When ONA is active, the system dials the forwarding 
number(s) in the order from Forwarding Number 1 through 
Forwarding Number 4. Note that this number order does not 
correspond to the Schedule order—for example, Forwarding 
Number 2 is not used first during Schedule Number 2.
Note:If your system administrator has not configured your 
extension to require you to enter...

70MaxAgent Manual You can set these notification options:
•The types of messages about which you want to be alerted: 
none, urgent voice messages only, or all voice messages.
•Schedule — Select during what hours you want to be alerted.
•How and where to notify you — Select an option in the 
Notification or Reminder Message by calling section. If 
you want to use an outside number, use the drop-down list to 
select the trunk access code, and then type in the number.
•Voice Mail Groups — You can set up and...

MaxAgent Manual 71
•Personal groups can be set up and modified in MaxAgent or 
in your AltiGen Voice Mail System.
Working on Voice Mail Group Lists
To work on your personal voice mail groups, on the Message 
Notification page, click the VMGroup Edit button. The following 
dialog box appears: 

72MaxAgent Manual
Creating a Personal Voicemail Group
1. Click the New button in the VM Group Edit dialog box.
2. Click the drop-down list to select a Group ID. 
3. Enter the VM Group Name and any Comments. These are 
optional but will help you identify the group.
4. Select the member extensions by selecting the check box next 
to each extension.
5. When finished, click OK. Click the Clear button to deselect all 
extensions or click Cancel to exit without saving your edits. 
Updating a Personal Voicemail...

MaxAgent Manual 73
Call Alert Options
If you want MaxAgent to inform you when you have a call, specify 
your desired method(s) in the Configuration window’s Options > 
Alert screen. 
You can set these alert options:
•Disable — Disable screen pop.
•Screen Pop — When a new call comes in while MaxAgent is 
minimized on the taskbar, the MaxAgent main window pops 
up. You can then answer the call or perform other MaxAgent 
actions. For MaxAgent to pop up, you cannot have closed the 
application entirely....

74MaxAgent Manual
•Waiting time longer than — A message window pops up 
when a call has been waiting in queue longer than the time you 
specify here. You must close the window manually.
•Calls in queue exceed — A message window pops up when 
the number of calls in queue exceeds the number you specify 
here. You must close the window manually. The window shows 
the “exceeds” alert only when the threshold is first crossed. 
For example, if you have configured your MaxAgent to show 
the alert when calls in...