AltiGen comm MAXCS 88 MaxAgent Manual

MaxAgent Manual 85
APPENDIX A
Errors and Troubleshooting
The following errors may be displayed as login or connectivity 
errors. 
Error MessageDescriptionSolution
AltiServ or MAXCS 
connection limit has 
been exceeded.No MaxAgent was 
found OR more than 
allowed number of 
MaxAgent users have 
attempted to log on.Maintain the number of Max-
Agent license keys or add 
additional session licensing.
Cannot connect to 
AltiLink. Please check 
server name or net-
work connection.You are not connected 
to MAX...

86MaxAgent Manual
Troubleshooting IP Connectivity from a Remote 
Location
If problems occur connecting to your company’s MAX 
Communication Server from a remote location, they may be due 
to a failure to connect to your ISP or due to firewalls at your office 
preventing direct access to the MAX Communication Server. 
As a test, you can choose Run from the Windows Start menu, 
then enter 
Ping  [ENTER]
where  is the MAX Communication Server system 
you want to connect to. An example of the IP address...

MaxAgent Manual 87
Index
Numerics
802.1 79
A
AA state 13
Account Codes 46
ACT 1
ACT, integrating with 75
ActiveX control 58
all calls recorded 45
answer options 66
auto attendant 33
auto upgrade 4
auto-dialing 27
from Internet Explorer 63
from MS Office programs 63
B
busy call handling 65
Busy state 13
C
call handling
configuration 64
call history 53
call holding 30
Call Pending state 13
call recording 47
call transfer 31
call waiting 30
multiple 66
Callback fields 14
calling
by auto-dial 27
using...

88MaxAgent Manual
H
history logs 53
history window 53
hold 13
hold button 30
hold pending 13, 52
I
idle state 13
installation requirements 3
Internet Explorer
enabling/disabling Max Smart 
Tag 61
Internet Explorer, auto-dialing 
from 63
IP connectivity, troubleshooting 86
IP extension, troubleshooting 86
IPTalk License 1
L
licenses required 1
live call handling 66
logs 79
M
MaxCall
enabling 81
how to use 81
recording a phrase 83
reviewing and deleting a 
phrase 83
using a phrase 82
meeting
creating 38...

MaxAgent Manual 89 shortcut keys, using to call 62
shortcut keys. using to dial 27
single call waiting 66
SIP transport settings 79
Smart Tags
configuring in Internet 
Explorer 61
configuring in MaxOutlook 60
configuring in Microsoft 
Office 61
speed dial list 28
system requirements 3
T
TCP socket 86
ToS(Hex) 78
transferring calls
methods 31
to auto attendant 33
to voice mail 32
troubleshooting connectivity 85
troubleshooting IP connectivity 86
U
uninstall 4
V
voice mail
forwarding 50
playing 48
voice...