AltiGen comm MAXCS 88 MaxAgent Manual

							MaxAgent Manual 85
APPENDIX A
Errors and Troubleshooting
The following errors may be displayed as login or connectivity 
errors. 
Error MessageDescriptionSolution
AltiServ or MAXCS 
connection limit has 
been exceeded.No MaxAgent was 
found OR more than 
allowed number of 
MaxAgent users have 
attempted to log on.Maintain the number of Max-
Agent license keys or add 
additional session licensing.
Cannot connect to 
AltiLink. Please check 
server name or net-
work connection.You are not connected 
to MAX Communica-
tion Server.Check the server field (IP 
address or DNS name) by:
1. Pinging the network server 
address OR
2. Try using the IP address of 
MAX Communication Server 
(if using the DNS name in the 
server field).
Cannot access voice 
mail list while mail 
box in use.Mail box is in use by 
the AltiGen Voice Mail 
System and is tempo-
rarily unavailable.Wait awhile, then try again.
Mail service is 
unavailable. Please 
check with your 
administrator.Voice mail service is 
not enabled on MAX 
Communication 
Server.Make sure voice mail service 
is started.
Please register AlpIn-
terface.dll (regsver32 
AlpInterface.dll).MaxAgent uses this dll 
to communicate with 
MAX Communication 
Server. It should be 
registered in user sys-
tem.Re-register this file. Type in 
DOS command window, 
regsver32 AlpInterface.dll
Change directory to MaxAgent 
directory, type regsver32 
AlpInterface.dll
You have entered an 
invalid password. 
Please try again.The password is incor-
rect. Enter your extension pass-
word. 
						

							86MaxAgent Manual
Troubleshooting IP Connectivity from a Remote 
Location
If problems occur connecting to your company’s MAX 
Communication Server from a remote location, they may be due 
to a failure to connect to your ISP or due to firewalls at your office 
preventing direct access to the MAX Communication Server. 
As a test, you can choose Run from the Windows Start menu, 
then enter 
Ping  [ENTER]
where  is the MAX Communication Server system 
you want to connect to. An example of the IP address format is 
123.234.231.143
If you do not get a response, contact your LAN administrator for 
support.
Also, check to verify that the necessary ports are open.Cannot use “IP Exten-
sion integrated with IP 
Ta l k . ”You tried to log in with 
the IP extension option 
without the IP-Talk 
License.Confirm that your extension is 
set up as an IP extension with 
dynamic IP address and that an 
IP-Talk License has been reg-
istered.
The version of MaxA-
gent on your desktop 
is out of date.The installed version of 
MaxAgent does not 
match the version of 
MAX Communication 
Server on the system 
server.Upgrade MaxAgent to match 
the current running version of 
MAX Communication Server.
Error MessageDescriptionSolution 
						

							MaxAgent Manual 87
Index
Numerics
802.1 79
A
AA state 13
Account Codes 46
ACT 1
ACT, integrating with 75
ActiveX control 58
all calls recorded 45
answer options 66
auto attendant 33
auto upgrade 4
auto-dialing 27
from Internet Explorer 63
from MS Office programs 63
B
busy call handling 65
Busy state 13
C
call handling
configuration 64
call history 53
call holding 30
Call Pending state 13
call recording 47
call transfer 31
call waiting 30
multiple 66
Callback fields 14
calling
by auto-dial 27
using shortcut keys 27, 62
conference calls 34
cancelling 35
drop from conference 36
MeetMe 36station conferencing 34
types 34
Conference state 13
configuration
call handling 64
general 59
connected 13
contacts screen pop, configuring 76
CRM integration 75
D
databases 1
dialing
by name 26
by number 26
speed dial 28
dialtone 13
distribution lists 70
Do Not Disturb 65
downgrade procedure 4
E
echo suppression 78
enable
live call handling 66
multiple call waiting 66
single call waiting 66
Error call state 13
error messages 85
exit 19
external databases 1
F
flash button 30
forwarding all calls 65
forwarding voice mail 50
G
general configuration 59
GoldMine 1
GoldMine, integrating with 75 
						

							88MaxAgent Manual
H
history logs 53
history window 53
hold 13
hold button 30
hold pending 13, 52
I
idle state 13
installation requirements 3
Internet Explorer
enabling/disabling Max Smart 
Tag 61
Internet Explorer, auto-dialing 
from 63
IP connectivity, troubleshooting 86
IP extension, troubleshooting 86
IPTalk License 1
L
licenses required 1
live call handling 66
logs 79
M
MaxCall
enabling 81
how to use 81
recording a phrase 83
reviewing and deleting a 
phrase 83
using a phrase 82
meeting
creating 38
MeetMe
creating a meeting 38
MeetMe conference 36
Microsoft Outlook 1
Microsoft Outlook, integrating 
with 75
minimize 19
Monitor tab 52
monitoring 51monitoring extensions 52
MS Office Smart Tag
auto-dialing from 60
configuring in MaxAgent 60
multiple call waiting 66
N
no answer handling 65
O
ONA ring duration 69
One Number Access
password 68
One Number Access setup 67
P
password
One Number Access 68
phone icon 19
pick up call from queue 57
pickup button 57
ping 86
Play state 13
Polycom phones 58
pop-up windows 19
R
record state 13
recording calls 47
recording on demand 45
release link tie 63
remote extensions, monitoring activity 
of 51
ring through list 79
ringback state 14
ringing 14
S
saving changes 59
screen pop 19
Select-n-Dial feature, 
configuring 62
Server time on status bar 77 
						

							MaxAgent Manual 89 shortcut keys, using to call 62
shortcut keys. using to dial 27
single call waiting 66
SIP transport settings 79
Smart Tags
configuring in Internet 
Explorer 61
configuring in MaxOutlook 60
configuring in Microsoft 
Office 61
speed dial list 28
system requirements 3
T
TCP socket 86
ToS(Hex) 78
transferring calls
methods 31
to auto attendant 33
to voice mail 32
troubleshooting connectivity 85
troubleshooting IP connectivity 86
U
uninstall 4
V
voice mail
forwarding 50
playing 48
voice mail group 70
voice recording 47
voice through list 79
W
Windows tray 19
workgroup 51