AltiGen comm MAXCS 88 MaxAgent Manual

MaxAgent Manual 5 (MaxCommunicator, MaxSupervisor, MaxOutlook, AltiConsole 
and CDR Search).
2. Reboot your system and install the earlier MaxAgent software, 
as appropriate. 

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MaxAgent Manual 7
CHAPTER 3
Getting Started
Start MaxAgent from the Microsoft Windows Start menu, by 
choosing Start > All Programs > MaxAgent > MaxAgent.
If you are connecting to the Internet through a modem 
connection, before you log in, establish a session connection from 
your computer to your local Internet service provider. If you’re 
using a low-speed connection, the login may take some time, since 
a large amount of data is transferred to your desktop.
Logging In
1. If this is your first login...

8MaxAgent Manual 2. Enter your Extension number and Password assigned to 
your phone.
If you want to store your login password and have it entered 
automatically the next time you log in to MaxAgent, check the 
Always save password check box.
Note:Up to eight unsuccessful login attempts are allowed, 
after which login will be disabled for from 1 to 24 hours 
(depending on the duration set by your system 
administrator).
3. If your extension is an IP extension and you will be using a 
headset, check the...

MaxAgent Manual 9 7. If the system administrator has allowed you to change your 
outbound workgroup, you may do so. (Your outbound calls are 
logged to the workgroup specified in Outbound 
Workgroup.) 
8. Click OK. 
Version Mismatch Dialog Box
If your version of MaxAgent doesn’t match the version of MAXCS 
on the system server, you are prompted for upgrade permission 
when you try to log in. If you allow upgrade at this time, the 
MaxAgent startup is terminated and a software upgrade session is 
started....

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IP Extensions Using IP Talk
To use IPTalk, you need an AltiGen-certified USB headset system 
(your phone system administrator or AltiGen dealer can 
recommend headsets).
Important!You can run only one instance of MaxAgent with IPTalk 
per system.
To make and receive calls using IPTalk,
1. Connect your headset to your computer. 
2. Use the MaxAgent dialing and call accepting functions as usual 
to make and receive calls.
When the Connection Is Lost
When the connection with the phone...

MaxAgent Manual 11 If you checked Enable IPTalk when you logged in, the right side 
of the toolbar looks a little different: 
Click the Down arrow to access the Mute button, the Volume 
button, and the Arrange Window button that lets you shrink the 
window.
Status Bar
From the status bar you can do the following:
•Change your activity state from the drop-down list (see 
“Changing Activity Status and Recording Activity Greetings” 
on page 17).
•If you have configured Call Handling to forward all calls,...

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•See when a call is in wrap-up mode (you have transferred it, 
sent it to voice mail, or hung up).
•Toggle between Ready and Not Ready.
•See the number of unopened voice mails.
•Turn Do Not Disturb (DND) on and off (see “Turning Do Not 
Disturb On and Off” on page 18).
•If you’re using IPTalk, you can mute the call (using the Mute 
toggle button) and control the volume using the volume 
control.
•Shrink MaxAgent to a single tool bar and restore it to normal 
size by selecting from the...

MaxAgent Manual 13
Call Information Panel
The call information panel displays several columns of information 
about calls: 
Record — shows when a call is being recorded (for Callback calls, 
this entry is for the current call)
State — the state of the currently active call (for Callback calls, 
this entry is for the current call).
•AA — the call is being transferred to an auto attendant
•Busy — callee is busy or not available
•Call Pending — the call is placed into a workgroup queue
•Conference — the...

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•Ringback — caller sees this state while the callee’s phone is 
ringing
•Ringing — an outgoing call is ringing another phone or an 
incoming call is ringing your phone
Name — the name of the person on the other end of the call, if 
available (for Callback calls, this entry is for the current call)
Number — the phone number at the other end of the call (for 
Callback calls, this entry is for the current call)
Type — the type of call; normal or Callback
Group — your workgroup number for...