AltiGen comm MAXCS 811 MaxOutlook Manual

MaxAgent Manual 65
CHAPTER 6
Using MaxCall
MaxCall is intended for agents involved in marketing campaigns and other 
campaigns where the same message must be delivered over and over. 
Using MaxCall, you can record scripts, called phrases. Then, when you dial 
a call and the other party answers, by clicking a button you can hand the call 
over to the MAXCS system, which then plays the phrase you selected. This 
frees your extension to make the next call. The feature is available on the 
MaxCall tab. 
A...

66MaxAgent Manual The MaxCall tab has four columns:
•Phrase — List of phrases, or scripts, that you have recorded. These are 
stored on the MAXCS server.
•Date — The date the phrase was recorded or last modified.
•Duration — The duration of the phrase in hh:mm:ss format.
•Notes — Notes you enter about the phrase. Double-click the Notes cell 
to enter notes.
The drop-down list at the bottom displays campaign names and the transmit 
caller ID for each campaign.
Using a Phrase
1. From the Campaign Transmit...

MaxAgent Manual 67 1. Click the Add/Review Phrase button. The Add/Remove Phrase dialog 
box appears. 
2. Select the Record button.
3. Enter a name in the Phrase Name text box.
4. Click the Record button. Your phone will ring.
5. Answer the phone and record the message.
6. Click the Stop button. The message is saved as a phrase on MAXCS, 
and MAXCS notifies you and adds the new phrase to the phrase list in 
MaxCall. The length of the phrase is added to the Duration column.
Reviewing a Phrase
To review a...

68MaxAgent Manual 

MaxOutlook Manual 69
APPENDIX A
Errors and Troubleshooting
The following errors may be displayed as login or connectivity errors. 
Error Message Description Solution
MAX 
Communication 
Server connection 
limit has been 
exceeded.No license was 
found OR more 
than allowed 
number of 
MaxCommunicator/
MaxOutlook users 
have attempted to 
log on.Maintain the number of 
MaxCommunicator license 
keys or add additional 
session licensing.
Cannot connect to 
AltiLink. Please 
check server name 
or network...

70MaxOutlook Manual
Troubleshooting IP Connectivity from a Remote Location
If problems occur connecting to your company’s MAX Communication 
Server from a remote location, they may be due to a failure to connect to 
your ISP or due to firewalls at your office preventing direct access to the 
MAX Communication Server. 
As a test, you can choose Run from the Windows Start menu, then enter 
Ping  [ENTER]
where  is the MAX Communication Server system you want 
to connect to. An example of the IP address...

 MaxOutlook Manual71
Index
Numerics
802.1 63
A
AA call state 13
account codes, using 38
activity greetings, recording 15
activity status, changing 14, 15
auto attendant 26
auto upgrade 5
auto-dialing 22
from Internet Explorer 50
from MS Office programs 50
B
broken connection 9
busy call handling 52
busy call state 13
C
call handling
configuration 51
call handling toolbar 12
call history, viewing 44
call holding 24
call information 13
call pending call state 13
call recording 39
call states, described 13...

72MaxOutlook Manual 
Greeting tab 14
H
History tab 14
hold button 24
hold call state 13
hold pending call state 13, 44
I
idle call state 13
installation requirements 3
Internet Explorer
auto-dialing from 50
enabling/disabling Max Smart 
Tag 49
IP connectivity, troubleshooting 70
IP extension, troubleshooting 70
IPTalk License 1
IPTalk, mute and volume control 11
IPTalk, using 9
L
licenses 1
limitations 1
LinePark tab 14
live call handling 53
logs 64
M
MaxCall
enabling 65
how to use 65
recording a phrase...

MaxOutlook Manual73 ring through list 63
ringback call state 13
ringing call state 13
S
searching 16
Select-n-Dial feature, 
configuring 50
session licensing 1
shortcut keys, using to call 50
shortcut keys. using to dial 22
single call waiting 53
SIP transport settings 63
Smart Tags
configuring in Internet 
Explorer 49
configuring in MaxOutlook 48
configuring in Microsoft 
Office 49
Speed Dial tab 14
speed dialing 23
starting MaxOutlook 7
station conferencing 27
status bar 11
system requirements 3
T...