AltiGen comm MAXCS 811 MaxOutlook Manual

MaxOutlook Manual 55 3. Check the Enable Call Screening check box if you want the system to 
prompt the ONA caller to record a caller name to continue ONA.
4. If you want, check the Verify Caller ID based on the following check 
box and then specify the incoming phone numbers for ONA. If ONA 
finds one of these numbers on an incoming call, it will forward the call 
to you.
You can enter up to 10 phone numbers in the Caller ID Verification 
fields. For local numbers, use 7 digits (5555555). For long...

56MaxOutlook Manual Note:If your system administrator has not configured your extension to 
require you to enter your extension password when answering an 
ONA call, then a call forwarded via ONA that is picked up by a voice 
mail box, fax machine, or answering machine will connect, and will 
not try any subsequent Forwarding Numbers. Therefore, if you want 
ONA to use such an option as a last resort, it should be Forwarding 
Number 4.
You can set the ONA ring duration from 5 to 45 seconds using the Ring...

MaxOutlook Manual 57
•How and where to notify you — Select an option in the Notification 
or Reminder Message by calling section. If you want to use an 
outside number, use the drop-down list to select the trunk access code, 
and then type in the number.
•Voice Mail Groups — You can set up and edit voice mail groups.
Note:You can also configure Message Notification through the AltiGen 
Voice Mail System.
Working with Voice Mail Groups (Distribution Lists)
You can set up voice mail groups (distribution...

58MaxOutlook Manual
Creating a personal voice mail group
1.Click the New button in the VM Group Edit dialog box. The Create 
Group dialog box opens.
2. Click the drop-down list to select a Group ID.  

MaxOutlook Manual 59 3. Enter the VM Group Name a n d  a n y  Comments. These are optional but 
will help you identify the group.
4. Select the member extensions by selecting the check box next to each 
extension.
5. When finished, click OK. Click the Clear button to deselect all 
extensions or click Cancel to exit without saving your edits. 
Changing a personal voice mail group
1. Click the VM Group Edit button. The VM Group Edit dialog box opens.
2. Select the group you want to change, and click the...

60MaxOutlook Manual
•Screen Pop — When a new call comes in, the MaxOutlook main 
window pops up. You can then answer the call or perform other 
MaxOutlook actions.
•Audio Beep — Your computer beeps you when you have a call.
Voice Mail Play Options
Choose Options > Play Voicemail in the Configuration screen to set voice 
mail play options. 
You can choose to play your messages on your phone set, or play them on 
your sound card and speakers. If you choose to play them on your sound 
card, you can have the...

MaxOutlook Manual 61 Use Database Selector — Check this check box to allow integration of your 
company’s Microsoft Outlook CRM database with your MaxOutlook. When 
this operation is complete, contacts in the Microsoft Outlook database will 
appear on your MaxOutlook Contacts tab.
Update database when click “OK” button — When you check this check 
box, MAX Communication Server refreshes the data MaxOutlook accesses 
from the database.
Note:MAX Communication Server will load all the subfolders and data in...

62MaxOutlook Manual
Tab Layout
You can choose which tabs you want to display in MaxOutlook by right-
clicking in the space to the right of the tabs in the main window and selecting 
the tabs you want to show. When no tabs are displayed in the main window, 
you can click Voicemail (which displays the Voicemail tab). Or you can 
configure the tabs in the Configuration window’s Customization > Tab 
Layout screen.
Check the tabs you want to display in MaxOutlook, and click OK.
To restore all call control...

MaxOutlook Manual 63
•Echo Suppression — Check this check box if you are experiencing 
echo.
•ToS(Hex) — The ToS byte indicates the type of service. For IPTalk, 
you need high priority service, and the default of “0” set here indicates 
high priority service. However, if your company router supports DSCP 
EF, then set this field to “A0”. The ToS value is gateway-based. For 
guidance, see your system administrator.
•802.1 — This setting is related to the priority given to voice packets 
traversing your...

64MaxOutlook Manual
Log
If you want the system to keep error logs for troubleshooting, check the 
appropriate box in the Log screen in the Configuration window. Logs are 
stored in your \\Documents and Settings\username\Local 
Settings\Application Data\AltiGen\MaxOutlook directory.
The Enable IPTalk Log check box is available only if you’re using IPTalk. 
The Application log is for MaxOutlook.