AltiGen comm MAXCS 811 MaxOutlook Manual

							MaxOutlook Manual 55 3. Check the Enable Call Screening check box if you want the system to 
prompt the ONA caller to record a caller name to continue ONA.
4. If you want, check the Verify Caller ID based on the following check 
box and then specify the incoming phone numbers for ONA. If ONA 
finds one of these numbers on an incoming call, it will forward the call 
to you.
You can enter up to 10 phone numbers in the Caller ID Verification 
fields. For local numbers, use 7 digits (5555555). For long distance 
numbers, use 10 digits — area code + local number.
Note:If you enter no numbers in the Caller ID Verification fields and 
ONA is enabled, ONA is made available to every caller.
Using a Password
You can use a Caller ID Verification field to enter a password number 
such as “5555” so that a caller who knows this password can use ONA 
to find you, regardless of where they are calling from. Tell the caller to 
dial 1 during your personal greeting and then enter the password.
5. Enter the Forwarding Numbers to be used by the system to find you 
when ONA is active. You can set up to four different numbers — 
extensions or outside numbers. For outside numbers, use the 
drop-down list to select the trunk access code you want to use. Specify 
whether the number is an extension or outside number and if a 
password is required.
When ONA is active, the system dials the forwarding number(s) in the 
order from Forwarding Number 1 through Forwarding Number 4. Note 
that this number order does not correspond to the Schedule order — 
for example, Forwarding Number 2 is not used first during Schedule 
Number 2.
Check a Schedule 
box and choose the 
times you want to 
be available  
						

							56MaxOutlook Manual Note:If your system administrator has not configured your extension to 
require you to enter your extension password when answering an 
ONA call, then a call forwarded via ONA that is picked up by a voice 
mail box, fax machine, or answering machine will connect, and will 
not try any subsequent Forwarding Numbers. Therefore, if you want 
ONA to use such an option as a last resort, it should be Forwarding 
Number 4.
You can set the ONA ring duration from 5 to 45 seconds using the Ring 
drop-down lists. Default value is 20 seconds. The system will ring the ONA 
target during the specified time limit. If the ring time exceeds 30 seconds, 
the system will play a phrase every 15 seconds (playing time is included in 
ring time).
Message Notification
You can specify how and when you’d like to be alerted to new messages 
when you’re away from your desk. Click Extension > Message 
Notification in the Configuration window to display the Message 
Notification configuration screen.
You can set these notification options:
•The types of messages about which you want to be alerted: none, 
urgent voice messages only, or all voice messages.
•Schedule — Select during what hours you want to be alerted. 
						

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•How and where to notify you — Select an option in the Notification 
or Reminder Message by calling section. If you want to use an 
outside number, use the drop-down list to select the trunk access code, 
and then type in the number.
•Voice Mail Groups — You can set up and edit voice mail groups.
Note:You can also configure Message Notification through the AltiGen 
Voice Mail System.
Working with Voice Mail Groups (Distribution Lists)
You can set up voice mail groups (distribution lists) to forward messages to 
multiple recipients at the same time. You can set up to 100 personal voice 
mail (VM) groups, each with 64 members. Group members can be any 
extension or another voice mail group.
There are two types of voice mail groups you can use:
•System-based groups are set up by the system administrator. You 
can use but not edit these lists in MaxOutlook. You can, however, add 
a comment that is displayed in your MaxOutlook.
•Personal groups can be set up and modified in MaxOutlook or in your 
AltiGen Voice Mail System.
Working on Voice Mail Group Lists
To work on your personal voice mail groups, on the Message Notification 
page, click the VMGroup Edit button.  
						

							58MaxOutlook Manual
Creating a personal voice mail group
1.Click the New button in the VM Group Edit dialog box. The Create 
Group dialog box opens.
2. Click the drop-down list to select a Group ID.  
						

							MaxOutlook Manual 59 3. Enter the VM Group Name a n d  a n y  Comments. These are optional but 
will help you identify the group.
4. Select the member extensions by selecting the check box next to each 
extension.
5. When finished, click OK. Click the Clear button to deselect all 
extensions or click Cancel to exit without saving your edits. 
Changing a personal voice mail group
1. Click the VM Group Edit button. The VM Group Edit dialog box opens.
2. Select the group you want to change, and click the Change button.
3. Make any changes you need to make for the group name, comments, 
or  me mb er s . T o add  o r r em ov e a member, select or deselect the check 
box next to the extension.
4. Click OK.
Call Alert Options
If you want MaxOutlook to inform you when you have a call, specify your 
desired method(s) in the Configuration window’s Options > Alert screen. 
You can set these alert options:
•Disable — Disables screen pop. 
						

							60MaxOutlook Manual
•Screen Pop — When a new call comes in, the MaxOutlook main 
window pops up. You can then answer the call or perform other 
MaxOutlook actions.
•Audio Beep — Your computer beeps you when you have a call.
Voice Mail Play Options
Choose Options > Play Voicemail in the Configuration screen to set voice 
mail play options. 
You can choose to play your messages on your phone set, or play them on 
your sound card and speakers. If you choose to play them on your sound 
card, you can have the message play as it downloads, or you can download 
it completely and play it on an external media player.
CRM Integration
MaxOutlook can access phone numbers from your Microsoft Outlook 2003 
or Outlook 2007 CRM database. 
Configure CRM integration in the Configuration window’s Integration 
screen: 
						

							MaxOutlook Manual 61 Use Database Selector — Check this check box to allow integration of your 
company’s Microsoft Outlook CRM database with your MaxOutlook. When 
this operation is complete, contacts in the Microsoft Outlook database will 
appear on your MaxOutlook Contacts tab.
Update database when click “OK” button — When you check this check 
box, MAX Communication Server refreshes the data MaxOutlook accesses 
from the database.
Note:MAX Communication Server will load all the subfolders and data in 
your main Microsoft Outlook Contacts folder, which will take a few 
moments. Once the data is loaded, you can close the Configuration 
window, reopen it, and click the Select Folder button that now 
appears to choose which Contacts subfolders you want to use.
For Screen Pop — Select this check box if you want the Microsoft Outlook 
contact window to pop up when you receive a call from someone for whom 
you have a record in the Outlook contact directory.
Match Digits — Select the number of digits to match for caller ID. Matching 
starts from right and moves left. This option is for calls that go through IP 
and for international calls that have a digit prepended, like 0. For example, 
if you choose 7 (the default) in the Match Digits field, and the number is 
10.10.10.6- 915102529712, MaxOutlook would match the last 7 digits, or 
2529712, to identify the caller for you. 
						

							62MaxOutlook Manual
Tab Layout
You can choose which tabs you want to display in MaxOutlook by right-
clicking in the space to the right of the tabs in the main window and selecting 
the tabs you want to show. When no tabs are displayed in the main window, 
you can click Voicemail (which displays the Voicemail tab). Or you can 
configure the tabs in the Configuration window’s Customization > Tab 
Layout screen.
Check the tabs you want to display in MaxOutlook, and click OK.
To restore all call control buttons and tabs to the default settings, check 
Restore to default layout, and click OK.
IPTalk
If you’re using IPTalk, set the options in the IPTalk configuration screen: 
						

							MaxOutlook Manual 63
•Echo Suppression — Check this check box if you are experiencing 
echo.
•ToS(Hex) — The ToS byte indicates the type of service. For IPTalk, 
you need high priority service, and the default of “0” set here indicates 
high priority service. However, if your company router supports DSCP 
EF, then set this field to “A0”. The ToS value is gateway-based. For 
guidance, see your system administrator.
•802.1 — This setting is related to the priority given to voice packets 
traversing your network. For guidance on setting this value, see your 
system administrator.
•From the Voice Through drop-down list, choose the sound card that 
will carry the incoming and outgoing voice. It could be a sound card in 
your PC, or it could be a USB-based sound card in your headset 
system.
•From the Ring Through drop-down list, choose the device that will 
carry the incoming ring. When you’re away from your desk, you may 
prefer the ring to come through your PC speakers, rather than your 
headset system.
•SIP Transport — These settings secure the SIP signaling messages 
and the RTP. SIP signaling is secured using transport layer security 
(TLS). RTP or SIP-associated media is secured using the secure RTP 
(SRTP) protocol. For guidance with these settings, see your system 
administrator. 
						

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Log
If you want the system to keep error logs for troubleshooting, check the 
appropriate box in the Log screen in the Configuration window. Logs are 
stored in your \\Documents and Settings\username\Local 
Settings\Application Data\AltiGen\MaxOutlook directory.
The Enable IPTalk Log check box is available only if you’re using IPTalk. 
The Application log is for MaxOutlook.