AltiGen comm MAXCS 811 MaxOutlook Manual

MaxOutlook Manual 25
Transferring Calls
Note:Agents using Polycom VVX model phones, refer to the MAXCS 
Polycom user guides for instructions on additional ways that you 
can transfer calls. The user guides for the various Polycom models 
can be found on AltiGen’s MAXCS web site, at http://maxcs.com/
support/current-manuals. Click here
 to open that page. 
MaxOutlook allows for both supervised transfer (in which you confirm the 
transfer with the target) and blind (unsupervised) transfers. 
You may...

26MaxOutlook Manual  
Note:You can also forward a call to voice mail without answering it by 
clicking the button while the call is ringing.
 
Transferring to Auto Attendant
To transfer a call to an auto attendant, while connected to the call click the 
To Auto Attendant button in the MaxOutlook toolbar. The AA Selection box 
pops up. Use the drop-down list to select an auto attendant to transfer to. 
(You can sort the list by number or by name.) 
Note:You can forward a call to an auto attendant without...

MaxOutlook Manual 27
Conference Calls
Note:Agents using Polycom VVX model phones, refer to the MAXCS 
Polycom user guides for instructions on additional ways that you 
can work with conference calls. The user guides for the various 
Polycom models can be found on AltiGen’s MAXCS web site, at 
http://maxcs.com/support/current-manuals. Click here
 to open that 
page.
There are two types of conference calls in MaxOutlook: 
•Station conferencing. In this type of conferencing, when you’re on a 
call, you can...

28MaxOutlook ManualAfter the dialed party answers, click Yes. If the dialed party does not 
answer, click No.
•Selecting from Menu — When a call is on hold, you can add it to the 
conference by right-clicking the call and selecting Join to Conference:
Canceling Conference Calls
You can cancel the conference using any of the following methods: 
•Click the No button in the conference confirmation dialog box.
•Close the conference confirmation dialog box.
•Click the FLASH button.
•Right-click the...

MaxOutlook Manual 29 Normally, after canceling you will be reconnected automatically to the initial 
call. If you are not automatically reconnected and want to reconnect to the 
first call, click the call’s Hold Pending state cell.
Note:The conference host is the user who initiates the conference call, 
and only the conference host can drop a call from conference. If the 
conference host hangs up, no one else in the conference call can 
drop a call from the conference. 
When Conference Participants Are...

30MaxOutlook Manual
•Send an e-mail invitation (using Microsoft Outlook) to participate in the 
meeting
•Start and stop a meeting
•Modify or delete a meeting 
•See meeting ID, subject, scheduler, time, frequency, start time, end 
time, the last time the meeting started, its status, and the resource 
being used.
•Display or hide outdated meetings
•Modify column display
Working in the MeetMe Conference Window
•Click a button to perform a function (for example, create a meeting). 
The buttons at the bottom...

MaxOutlook Manual 31
Using the Calendar Button
The Create Meeting and Modify Meeting dialog boxes use Calendar buttons 
for date selection. To select a date, click the Calendar button. When the 
calendar is open, use the Up/Down arrows to select the year, or you can 
type in a year and then press Enter. 
Click the Calendar button again to close the calendar.
Creating a Meeting
To create a meeting, click one of the Create buttons.
The following parameters apply to all meetings:
ParameterDescription
ID The...

32MaxOutlook Manual Fill in the fields of the Create Meeting dialog box, and click OK. See the 
following sections for directions on filling in the fields in the middle panel of 
this dialog box.Schedule 
TimeThe time the Create Meeting dialog box was 
opened to create this meeting.
Subject Identifies the subject or type of meeting. What 
you enter here should be easily identifiable in 
the meeting list.
Reserved 
SeatsUse the Up/Down arrows or type in a number, 
up to 30, to indicate the number of...

MaxOutlook Manual 33 Note:If other scheduled meetings have already reserved resources for 
the time period, and sufficient resources are not available for the 
meeting you are attempting to schedule, a message pops up telling 
you that there is a resource conflict.
One Time Only Meeting
If you select One Time Only from the Frequency drop-down list, these are 
your options in the middle panel:
1. Specify the duration of the meeting, using the Up/Down arrows.
2. If the meeting is to begin as soon as it is...

34MaxOutlook Manual 1. In the Duration field, specify the duration of the meeting, using the Up/
Down arrows.
2. In the Start field, specify the start of the meeting by clicking the Down 
arrow and using the slide bar.
3. In the Every field, specify how often this meeting is to occur: every 
week, every other week, every three weeks, and so on.
4. Check the day of the week on which this meeting will occur.
5. In the Range of Recurrence panel, use the Calendar button to select a 
date for the first...