AltiGen comm AltiGen IP Phone IP720 User Manual

							IP 720 User Manual 23
• Enter a directory name
• Select which greeting to use
Greetings are affiliated with activity codes. The user can choose, for 
example, the “meeting” greeting or the “business travel” greeting. See 
“Activity Button,” below.
Activity Button
The IP 720 phone’s Activity button lets users select an activity code that 
corresponds to their activity status (for example, at a meeting or in 
training). The selected code appears in the upper right of the LCD screen. 
When an IP 720 user calls an extension in the system that has activity codes 
set up and the call goes into RNA handling, or the destination user has DND 
enabled, the activity code is displayed on the IP phone.
Note:Called party activity display is not available in Basic mode. Also, 
the activity displayed on the IP phone may truncate the caller ID/
caller name.
The administrator can change the activity codes in MaxAdministrator in the 
System Configuration dialog box, Activity tab.
To select an activity code from the IP 720 phone:
1. Press the Activity button.
2. Press / to scroll through the codes.
3. Press Enter to select a code.  
						

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							IP 720 User Manual 25
CHAPTER 4 
User Guide
The LCD Screen
In normal operating mode, the phone’s LCD screen displays the date, time, 
and extension number on the first line:
If an activity code has been set on the phone, that code is displayed in place 
of the extension number. Examples of activity codes are MEETING, 
AWAY, TRAVEL.
Other messages you may see:
DND or FWD - The extension has Do Not Disturb on or is set to forward 
all calls.
MISSED xx - Number of calls missed.
VM - Indicates the number of new voice messages.
Workgroup Status Display
When the system administrator has configured a programmable key to 
display workgroup status when pressed, the workgroup status display is in 
the following format:
WG - Workgroup number.
CIQ - Number of calls currently in the queue.
LQT - Longest queue time of current queued calls.
LOGIN - LOGIN/LOGOUT indicates the agent login/logout state.
  01/12            04:16PM                x555
  DND         MISSED xx             3VM
WG200         CIQ05         LQT05
LOGIN           >TH02         SL060
                   Not Ready 
						

							 26    IP 720 User Manual  TH - Number of calls in queue whose queue time is greater than the service 
level threshold.
SL - Service level in percentage.
Not Ready - Agent is not ready to receive workgroup calls.
Basic Phone Operation
* Indicates a normal operating mode phone feature, which is available only after 
registering the IP 720 with the phone server and logging in as an extension.
FunctionKey Sequence
Activity1) Press the Activity button. 
2) Use the / buttons to select the appropriate activity, and 
     press the Enter button. 
Callers in the system are notified of the activity status when a 
call is not answered.
Auto Answer1) Press the Menu button, select PHONE SETTING, then 
    select AUTO ANSWER.
2) Use the / buttons to enable/disable Auto Answer mode, 
and press Enter.
3) Select AUTO ANS RING from the menu.
4) Set the number of seconds to ring before auto answer (1-20), 
and press Enter.
5) Select AUTO ANS DEV from the menu, then select from 
speaker or headset as the Auto Answer device, and press 
Enter.
Call Log*1) With the phone onhook, press the Call Log button. 
2) Use the / buttons to scroll to the number you want. 
3) Press the Enter button to dial the number. 
The Call Log stores up to 99 incoming numbers. 
						

							IP 720 User Manual 27
Conference*To initiate a conference during a call:
1) Press the Conference button (this automatically selects a 
new line and places the other party on hold).
2) Enter the target telephone number.
3) When the call connects, press the Conference button again 
OR the button to cancel the conference and return to the 
original party.
The number of parties allowed in a conference call depends on 
the AltiServ system. In general, up to 6 parties are allowed.
To conference an incoming call when no conference is in 
progress:
1) Connect to a caller.
2) Get incoming call whose Caller ID or Caller Name is 
    displayed on the LCD. Call waiting tone is played.
3) Press the Enter button to answer caller and place the 
    original caller on hold.
4) Press the Enter button to select the original hold call.
5) Press the Conference button to create a conference and join 
    both callers.
If a conference is already in progress, to conference an 
incoming call:
1) Press the Enter button to answer the incoming call (all other 
    conference members remain in conference).
2) Press the Enter button and select one of the members in 
    conference (displays “ConfHold”), then press the 
    Conference button to join the incoming caller to the 
    conference.
The user who initiates the conference call can select another 
conference member’s call and drop it from the conference. 
To drop a conference member:
1) Use the / buttons to select the member to disconnect.
2) Press the  button to disconnect this caller.
•This feature is not available to other conference 
members, even when the conference initiator hangs up.
FunctionKey Sequence 
						

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Configuration 
Menu
•Press the Menu button to display the phone menu.
•Use the / buttons to scroll to the menu item you want.
•Use thebutton or Enter button to select a menu item or 
setting.
•Use thebutton to return to the previous menu.
Greeting*Press the Greeting button to quickly access voice mail 
greetings.
Handset/
Headset/
SpeakerTo switch between handset, headset and speaker, the user can 
go offhook, press the Speaker button, or press the Headset 
button.
Hold*During a call:
1) Press the Hold button to put the current call on hold and 
make a new call.
To retrieve a single call on hold:
1) Press the Hold button.
To retrieve multiple calls on hold:
1) Use / to select a hold call to be retrieved.
2) Press the Enter button.
OR
1) Press the Hold button to retrieve the last hold call.
Intercom*Incoming Intercom: 
Incoming voice path is heard through the speaker, indicated by 
the button’s blinking indicator light.
Outgoing Intercom:
1) Press the Intercom button, then the extension number.
Line Park*During a call:
1) Press #51 and then enter the 2-digit Line Park line. 
    OR, press the Line Park key (if the administrator has 
configured one). The Line Park key’s light will be lit and 
turns off when the parked call is picked up, the caller hangs 
up, or the call is routed to voice mail.
MuteWhile on a call with speaker, handset, or headset on:
1) Press the Mute button. 
2) To disengage mute, press the Mute button again.
FunctionKey Sequence 
						

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Program- 
mable Key* 
•N/A
•BLF
•Feature 
Code
•Admin 
Defined #
•Line Park
•Call 
Record
•Workgroup 
Status
•User 
Defined #1) Press the appropriate key (keys 1-15) to initiate one of the 
following functions pre-assigned by the system 
administrator: Busy Lamp Field, AltiServ Feature Code, 
Admin Defined #, Line Park, Call Record, Workgroup Status, 
User Defined #.
To configure a programmable key with User Defined # 
enabled:
a.Press the Menu button, select PHONE SETTING, and 
press the Enter button.
b.Scroll to PROGRAM KEYS and press Enter.
c.Select the key to program, and press Enter.
d.Enter the appropriate digits for the speed dial number or 
feature code, and press Enter.
The digits are automatically dialed when this function key is 
pressed.
Reboot1) Press * * 3, then the Enter button
RedialPhone is onhook
1) Press the Redial button.
2) Use / to scroll to the desired entry. ( scrolls to previous 
entry, scrolls to first entry.)
3) Press the Speaker button or raise handset.
•Redial up to last 16 calls.
•Redial up to 32 digits.
ReleaseFor a connected call:
•Press the Release button to hang up the call.
While in a menu:
•Press the Release button to exit the menu.
For an incoming call:
•Press the Release button to reject the incoming call.
Restore 
Default 
Settings1) Press the Menu button.
2) Press * * 2, then the Enter button.
Ring Tones1) Press the Menu button.
2) Select PHONE SETTING, and scroll to RING TONES.
3) Select a ring tone and press the Enter button.
Note: Custom ring tones are not supported.
FunctionKey Sequence 
						

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* * Feature Codes
* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . .  Restore default settings (when user is in the 
Configuration Menu)
* * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . .  Reboot
SpeakerTo use the speakerphone:
1) Press the Speaker button.
2) To disconnect the call, press the Speaker button again.
Speed Dial*1) Press the Speed Dial button to see a list of phone numbers 
    configured by the system administrator. 
2) Use / to scroll to the desired entry. 
3) Press the Enter button to dial the number.
Transfer*During a call:
1) Press the Transfer button, which places the call on hold.
2) Dial the number you want to transfer the call to.
3) Hang up if the party answers the call, or press Transfer 
    again to complete transferring.
4) If the party refuses the call, return to the original call by 
pressing the button or the Flash button.
Voice Mail1) Press the Voice Mail button.
2) Enter voice mail password.
•The Message Waiting light blinks when a voice mail 
message is waiting.
•The LCD displays the new voice mail count (which includes 
only unheard messages) when onhook.
VolumeTo adjust volume on handset/speakerphone/headset:
1) Depending on which volume you want to adjust, take the 
phone offhook by lifting the handset, pressing the Speaker 
button, or pressing the Headset button. 
2) Press the Volume button. The device name and volume 
level appear in the LCD.
3) Press the left side of the Volume button to decrease the 
volume; press the right side to increase the volume.
To adjust ringer volume:
1) Leave the phone onhook.
2) Press the Volume button; a sample ring plays and the 
volume level appears in the LCD.
3) Press the left side of the Volume button to decrease the 
volume; press the right side to increase the volume.
FunctionKey Sequence 
						

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AltiServ Feature Codes
##  . . . . . . . . . . . . . . . . . . . . . . . Log in to voice mail at your own station###   . . . . . . . . . . . . . . . . . Log in to voice mail at another station
AltiGen Voice Mail System Quick Features#11. . . . . . . . . . . . . . . . . . . . . . . . . . . . Greeting Menu#28. . . . . . . . . . . . . . . . . . . . . . . . . . . . Password Menu
Making Calls#34. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Name1
#35. . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual Log In (Station Privilege Override)#69. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last Caller#77. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial#88. . . . . . . . . . . . . . . . . . . . . . . . . . . . System Speed Dial#99. . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Number Redial#93 . . . . . . . . . . . . . . . . . . . . . . . Intercom Call 2
Answering Calls#29 . . . . . . . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific station)#30. . . . . . . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station ringing)Flash button #31  . . . . . . . . . . . . . . . . . Personal Call Park#31 . . . . . . . . . . . . . . . . . . . . . . . Personal Call Park PickupFlash button #41  . . . . . . . . . . . . . . . . . System Call Park#41  . . . . . . . . . . . . . . . . . . . . . System Call Park Pickup#51  . . . . . . . . . . . . . . . Line Park Pickup#81. . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Intercom Mode#82. . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Manual Answer Mode
Call Management#26. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log Out (Phone must be onhook)#27. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log In (Phone must be onhook)#32   . . . . . . . . . . . . . . . . . Enter Account Code (before dialing)Flash button #32 . . . . . . . Enter Account Code (mid-call)#33. . . . . . . . . . . . . . . . . . . . . . . . . . . . Do Not Disturb#36. . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding#37. . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Call ForwardingOther Features#12. . . . . . . . . . . . . . . . . . . . . . . . . . . . Language Selection#14. . . . . . . . . . . . . . . . . . . . . . . . . . . . Personal options (Native integration with Exchange 2007#22. . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Status Check#25. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial Setup#38. . . . . . . . . . . . . . . . . . . . . . . . . . . . Outside Call Blocking (operator only)#39. . . . . . . . . . . . . . . . . . . . . . . . . . . . Operator Off-Line (operator only)#44. . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging#45. . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging by Trunk#46. . . . . . . . . . . . . . . . . . . . . . . . . . . . Group Paging (for IP 720 phone users)#55. . . . . . . . . . . . . . . . . . . . . . . . . . . . List Feature Tips#73. . . . . . . . . . . . . . . . . . . . . . . . . . . . Silent System Call Park#90. . . . . . . . . . . . . . . . . . . . . . . . . . . . Ready to receive workgroup calls#91. . . . . . . . . . . . . . . . . . . . . . . . . . . . Not ready to receive workgroup callsFlash button #40 . . . . . . . . . . . . . . . . . Transfer to AltiGen Voice Mail SystemFlash button # 15  . . . . . . . . . . . Transfer to Auto Attendant
1Feature must be enabled by system administrator.2Feature available only on systems with Triton Analog Extension board. 
						

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Flash button # #   . . . . . . . . . . . .  Transfer to a User’s Voice MailFlash button  Flash button . . . . .  Consultation