AltiGen comm AltiGen IP Phone IP720 User Manual

							IP 720 User Manual 3
CHAPTER 1 
The IP 720 Phone
TheAltiGen IP 720 phone is a business telephone that provides voice 
communication over an IP network. 
The IP 720 provides built-in power-over-Ethernet support and functionality 
similar to traditional business phones, including automatic redial, on-hook 
dialing, hands-free operation, 15 programmable keys, LCD display, and 
headset port support for the Plantronics wireless headset.
The main components of the phone are illustrated in the figures below and 
described in the table that follows each figure.
Figure 1. IP 720 Phone
1
4 - 6
7 - 12
13 - 15 16 - 2122
3 2
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1LCD ScreenDisplays features such as date, time, phone number, 
caller ID, call waiting, line/call status and call time.
2Message 
Waiting 
Indicator 
Light*Blinks when a message is waiting or a call is coming 
in.
3Program- 
mable Keys* 
1-1515 programmable keys can be configured by the 
system administrator in MaxAdministrator as a 
Busy Lamp Field (BLF) key, an AltiServ Feature 
Code key, an Admin Defined # key, a Line Park 
key, a Call Record key, a Workgroup Status key, 
or a User Defined # key.
4Greeting* Greeting access button.
5Activity* Activity code access button.
6VoiceMail* Voice mail access button.
7Intercom*Incoming voice path through speaker, indicated by 
the button’s blinking light.
8Headset Hook switch for headset device.
9Conference*Initiates a conference call, indicated by the button’s 
blinking light.
10Hold*Places a call on hold, indicated by the button’s 
blinking light.
11Mute Engages or disengages mute function.
12Speaker Enables speaker.
13Menu Displays the phone’s menu. 
						

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Note:* Indicates a normal operating mode key feature, which is 
available only after registering the IP 720 with the phone server 
and logged in as an extension.
14Navigation 
buttons/buttons let you scroll through text on the LCD 
screen.
button selects a menu item or setting.
button returns to previous configuration menu or 
deletes the last digit input.
15EnterConfirms selections made in the LCD, including 
settings.
16ReleaseReleases a call, exits from the menu, releases phone 
from an active state, rejects an incoming call.
17Redial* Redials up to last 16 calls and up to 32 digits.
18SpeedDial*Displays a list of Station Speed Dial entries 
configured through MaxCommunicator/MaxAgent 
or MaxAdministrator. To make an outgoing call, use 
the /buttons to select a Speed Dial entry, then 
press Enter.
19Call Log*Displays the caller IDs of up to 99 incoming calls. 
To dial, use the / buttons to select a call log 
entry, then press Enter.
20Flash*For system feature codes that need a flash to 
complete.
21Transfer* Transfers a call.
22VolumeAdjusts volume of ringer, speaker, handset and 
headset.
23Dial PadFunctions like a dial pad on a traditional telephone 
and is also used for inputting some settings that are 
accessed through the phone’s menu. 
						

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Figure 2. IP 720 Phone, Bottom View
1DC Port Connects to power outlet
2Power Cable 
RestraintSecures the power cable, preventing it from 
accidentally being pulled out
3DC/PoE Switch Switches between DC power and Power over 
Ethernet
4LAN Port Connects to network (10/100/1000 Base T)
5PC Access Port Connects to PC (10/100/1000 Base T)
6Plantronics 
PSB Port(Plantronics serial bus port) Connects to a 
Plantronics wireless headset base
7Handset Port Connects to a handset
8Headset Port Connects to a non-amplified headset with RJ9 
connector
9Slots for the 
Phone StandFour slots on each side for inserting the phone stand 
to set the phone at the desired angle
   5  4   3
  1
9
  2
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							IP 720 User Manual 7
Hardware Items in the Package
The following hardware items are included in this package:
• IP 720 set and stand
• Handset
• Handset cord
• Power cord
• Network cable
• 3.5 mm to USB cable
You can purchase separately:
• A wall mount bracket 
• AC/DC power adapter 
Supported Telephony Features
The IP 720 provides a broad range of call handling and dialing features 
directly on the phone and through the MAX Communication Server 
system. The following table lists the supported features, a brief description 
of each, and configuration and use notes where applicable.
FeatureDescriptionNotes
Activity 
buttonLets users set an activity 
code that specifies their 
activity status (for 
example, in a meeting) 
when they are not at the 
phone. 
•Callers in the system are notified 
of the activity status when a call is 
not answered.
Auto AnswerWhen a call comes in, the 
IP phone will ring for a 
specified number of 
seconds, connect the call, 
and automatically answer 
through the speaker or 
headset.
•During ringing, the user can 
manually pick up the call from 
headset, handset or speaker. 
						

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Auto Answer 
RingWhen Auto Answer is set 
to Yes, specifies how 
many seconds the IP 
phone should ring before 
the call is automatically 
answered (1-20 seconds).
Auto Answer 
Dev [device]When Auto Answer is set 
to Yes, specifies whether 
the call should be 
automatically answered 
through the speaker or 
headset.
Busy Lamp 
Field (BLF)Associates a 
programmable key with 
an extension that can be 
automatically dialed when 
selected; the key’s light 
indicates that the 
extension is busy and 
blinks when ringing.
The BLF ring tone is 
played only when the 
phone is in idle state. It is 
stopped when the 
destination phone stops 
ringing or the local phone 
exits idle state.
When multiple BLF 
extensions ring 
simultaneously, the IP 
phone will play the first 
BLF extension ringer and 
beep tones and ignore 
other BLF extensions.
•Must be configured by the system 
administrator.
•The BLF feature can be assigned 
only to internal extension 
numbers, not outside numbers. 
•The feature is not available in 
BASIC mode.
Call LogShows the history of 
incoming calls, up to 99.
•Pressing the Enter button will 
dial the number displayed. If 20 
seconds pass without any input, 
the phone exits the Call Log.
FeatureDescriptionNotes 
						

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Call RecordAllows a programmable 
key to be used for on-
demand recording.
•Must be enabled by the system 
administrator.
•User presses the key to start 
recording, presses the key again 
to stop recording. There is no 
pause function. When the call is 
recording, the light is on.
•Recorded conversations can then 
be played back through voice 
mail or accessed at a centralized 
location.
Conference 
buttonInitiates a conference and 
adds in other parties one at 
a time.
•Single Call Waiting, Multiple 
Call Waiting or Live Call 
Waiting must be enabled for the 
extension by the system 
administrator or in 
MaxCommunicator/MaxAgent in 
order to add incoming calls to a 
conference.
•The user who initiates the 
conference call can select another 
conference member’s call and 
drop it from the conference by 
disconnecting the call. The 
feature is unavailable to all other 
conference members, even when 
the conference initiator hangs up.
Workgroup 
StatusDisplays the workgroup 
status in the LCD.
•The system administrator 
configures which key will display 
the workgroup status.
Flash buttonSignals PBX that special 
instructions will follow.
Greeting 
buttonLets user record greetings 
and select a greeting to 
play.
•Greetings are affiliated with 
activity codes.
FeatureDescriptionNotes 
						

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Headset buttonWhen pressed, the user 
will be able to activate the 
RJ-9 headset port.
•This button is used as a hook 
switch for headset ports.
•The button is used as a headset-in-
use indicator when a Plantronics 
wireless PSB port is connected. 
The headset on-hook and off-
hook is controlled by the 
Plantronics headset module.
Hold buttonPlaces an active call on 
hold.
•When Multiple Call Waiting is 
enabled at the extension, the user 
can put multiple incoming calls 
on hold and retrieve using the 
phone’s /buttons and Enter 
button.
•Pressing Hold while onhook will 
retrieve the last hold call.
•Supports up to 9 hold calls.
Intercom 
buttonConnects you directly to 
the callee’s intercom after 
one ring.
Line ParkA parked call line 
appearance can be 
assigned as a 
programmable Line Park 
key by the administrator. 
When connected to a 
caller, the call can be 
parked by pressing the 
Line Park key. If a call is 
parked at a Line Park line, 
the button’s light is on. 
The call can be picked up 
by pressing the Line Park 
key. 
•When configured by the system 
administrator, the IP phone can 
play an audible beep or one of 14 
different ring tones when a call is 
parked.
•When configured by the 
administrator, an alternate way to 
pick up a parked call is to use #51 
 if Line Park is not 
assigned to a programmable key.
•The Line Park key’s light will be 
lit and turns off when the parked 
call is picked up, the caller hangs 
up, or the call is routed to IVR/
Auto Attendant.
Mute buttonWhile on a call, mutes 
conversation.
FeatureDescriptionNotes 
						

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Program 
KeysLets users associate a 
programmable key with a 
speed dial number or 
feature code directly from 
the IP phone.
•If the system administrator has 
allowed it, you can associate 
certain programmable keys with a 
speed dial number or feature code 
from the IP phone menu.
Redial buttonRedials a selected number 
from the last16 numbers 
dialed.
•Pressing Enter dials the number 
displayed.
•Redials up to 32 digits.
•When a new call comes in, the 
phone will exit this menu and go 
to ring state. If in this menu for 
longer than 20 seconds without 
any input, the phone exits this 
menu.
Release buttonReleases a call from the 
connected state. Deletes 
characters entered on the 
LCD. While onhook, 
releases phone from an 
active state. Rejects an 
incoming call.
•When you press the Release 
button to reject an incoming call, 
the ringing will stop and the call 
will follow the extensions Ring 
No Answer (RNA) handling 
rules.
Ring TonesSelect from one of 14 ring 
tones. 
•Custom ring tones are not 
supported.
Speaker buttonEnables use of speaker 
phone.
Transfer 
buttonTransfers an active call to 
another number.
•This button cannot be used to 
“flash” after being used to 
transfer a call. To reconnect to a 
call after using the Transfer 
button, use  
thebutton or the Flash button.
Voice Mail 
buttonEnables access to voice 
messages.
•The VM count that appears in the 
LCD reflects new messages 
(previously heard messages are 
not included).
FeatureDescriptionNotes 
						

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American Disabilities Act (ADA) Compliance
The hearing aid-compatible handset on the IP 720 phone is equipped with 
a magnetic coupler, which meets the ADA HAC requirements. 
The dialing pad also complies with ADA standards.