AltiGen comm AltiGen IP Phone IP720 User Manual

							IP 720 User Manual 13
CHAPTER 2 
Setting Up the IP 720 Phone
To set up the IP 720 phone, follow these instructions:
1. Gather network settings information (this information is needed to  configu
 re the IP 720):
• MAX Communication Server (MAXCS) IP address 
• IP 720 phone’s IP address
This address is needed if your company does  no
 t use Dynamic Host 
Configuration Protocol (DHCP), which automatically assigns IP 
addresses to devices when they ar e connected to the network. The 
phone’s IP address can be obtained  from your system administrator.
2. Connect the IP 720: a.  Connect the handset to the handset port.
b.   On the underside of the phone, move the DC - PoE switch to PoE.
 
Or, if using DC power (and you have an AC/DC power adapter),  move the 
 switch to DC, connect  the power plug to the DC port, 
and plug in the phone.
c.   Connect the phone to the LAN that MAXCS is on.
d.   Once the phone is activated, conn ect an Ethernet cable from 
anot
 her network device, such as a desktop computer, to the PC 
access port on the phone.
3. After the IP 720 has power connected to it, the phone begins its  auto
 matic booting process by  cycling through these steps:
• All LED lights will be on.
• The LCD screen displays  [ATGN BOOT] on
  the first line.
• On the second line of the LCD screen, the following messages are  displ
 ayed in succession: 
						

							14     IP 720 User Manual  
—CHECK MEMORY 

(RAM checking state)
—CHECK FW (Firmware checking state)
—INIT NETWORK
—LOADING FW...
—LOADING NOW.
—Boot Done
—INITIALIZING
4. Configure startup network settings. (To display the phone’s menu, as  req
 uired below, press the  Menu button on the phone. Use the / 
buttons to scroll through the menus and settings in the LCD screen. 
Press the  Enter button to select a menu item or a setting.)
If you are using DHCP, ensure that  DHCP is enabled 
 on the IP 720 
phone:  Menu > NETWORK > ENABLE DHCP > Yes. (DHCP is 
enabled by default.)
If your company does  not 
 use DHCP, disable DHCP on the IP 720 
phone:  Menu > NETWORK > ENABLE DHCP > No. In this case, 
configure the following network settings on the IP 720 after setting up 
the phone:
• Local IP address
• IP subnet mask
• Gateway IP address
5. Configure the MAXCS IP settings (see  “Configuring IP Settings” on 
page 20  for information about IP settings):
a.  Menu  > SYSTEM > Enter.
b.  Select  AW SERVER,
  and press Enter.
c.  Enter the MAXCS server address, us in
 g the * key to input periods, 
and press  Enter.
6. Activate the IP 720 extension from the IP phone:
a. With the handset  on
 hook, press  #27, then the  Enter button.
b.  Enter the extension number and password when prompted.
c.  The phone will attempt to regist er, 
 as shown in the LCD screen:
                REGISTERING... 
						

							IP 720 User Manual 15
If the phone successfully passes 
through these stages, the 
 phone 
shows the date, time, and extension  in the LCD screen and is now in 
normal operating mode.
01/12              04:16PM          x300
If it doesn’t pass through these stages successfully, refer to 
“Troubleshooting” on page 36.
Miscellaneous Operation Notes
• Logging in and out —When using #26 and  #27 to log out / log in, the 
IP 720 must be onhook. Pressing the  Speaker button and then using 
#26 or  #27 will not work.
• BASIC mode—
 If the IP 720 phone fails to register with MAXCS 
during startup, the phone operates in Basic mode. When in Basic 
mode, the IP phone’s LCD display shows (BASIC) IDLE. 
No MAXCS switching features are av ailab
 le in this operating mode. 
However, the phone user can enter a destination IP address followed 
by  #, and make an outgoing call th rough the IP network to reach 
MAXCS or another IP 720 phone. Also, the IP phone can accept 
incoming calls originating from MAXCS or another IP 720 phone.
If the IP phone’s local configuration 
 is changed while in BASIC 
mode, the changes are overridden by MaxAdministrator settings.
• Incoming call t
 akes priority—If a call comes in while you are using 
any phone menu or display (such as workgroup display or Call Log), 
the phone will exit the menu  and go to the ring state.
• Restoring default 
 settings—To automatically re store the original 
default settings for the IP 720 phone:
1. Press the  Menu but
 ton.
2. Press  * * 2, 
 then press the Enter button.
• Reboo
ting the phone —To reboot the IP 720 phone, press  * * 3, then 
press the  Enter button. 
						

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							IP 720 User Manual 17
CHAPTER 3 
Configuring the IP 720 Phone
Phone, system, and network settings can be configured through the IP 
phone’s menu. The phone can also be registered through this menu, if 
necessary.
• To get to the menu, press the Menu button.
•/ buttons scroll the menus and settings in the LCD screen. 
• button selects a menu item or a setting. 
• The Enter button also selects a menu item or a setting.
• button returns to the previous menu.
•Press the Release button to exit the menu.
The following tables describe each setting and the corresponding menu 
path.
Important:  Your IP 720 phone should be in normal operating mode 
when you configure it. If your IP phone is in BASIC mode 
(shown in the LCD display), your changes will be 
overwritten by MaxAdministrator settings when the phone is 
successfully registered.
Phone Settings
Setting Menu Path Description
Extension 
NumberPhone Setting > 
Ext NumberSets the IP phone’s extension 
number.
Extension 
PasswordPhone Setting > 
Ext PasswordSets the IP phone’s extension 
password.
Program 
KeysPhone Setting > 
Program Keys > 
Program Key [#]Sets the speed dial number or feature 
code for a selected key. 
						

							18     IP 720 User Manual 
System Settings
Ring TonePhone Setting > 
Ring TonesSets the desired ring tone.
Auto AnswerPhone Setting > 
Auto AnswerSets whether to enable automatic 
answering.
Auto Answer 
RingPhone Setting > 
Auto Ans RingSets how many seconds the phone 
should ring before it is automatically 
answered. Appears on menu when 
Auto Answer is set to Yes.
Auto Answer 
DevicePhone Setting > 
Auto Ans DevSets whether speaker or headset is 
the automatic answering device. 
Appears on menu when Auto 
Answer is set to Yes.
SettingMenu PathDescription
AW ServerSystem > AW ServerSets the MAXCS IP address.
Trunk 
Access CodeSYSTEM > 
TRK ACCESS CODESets the digit required to enable a 
user to return an outside call from the 
Call Log.
Hour OffsetSystem >  
Hour OffsetSets the time offset from the 
MAXCS time.
TFTP ServerSystem >  
TFTP Server Sets the TFTP server IP address for 
updating firmware.
Boot 
DownloadSystem >  
Boot Download After firmware image upgrade, this 
setting changes to No. Used mainly 
for upgrading or troubleshooting. On 
the next boot, the IP phone will 
download the new firmware from the 
TFTP server, if set to Yes.
Emergency 
NumberSystem >  
Emergency NumSets the IP phone’s emergency 
number. For the U.S., the emergency 
number is 911. 
						

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Network Settings
Registration from the Phone’s Menu
Under normal circumstances, the IP 720 phone registers itself 
automatically. However, if registration failed for some reason (for 
example, the server was not available), registration can be started again 
from the IP 720 phone’s menu: 
Emergency 
GatewaySystem >  
Emergency GW Sets the IP phone’s emergency 
gateway IP address
Enable SIP 
Registration System >  
Enable SIP 
RegistrationEnables SIP registration to the 
emergency gateway
Auto-
discoverSystem > Auto DiscoverEnables automatic discovery of the 
server IP address via DHCP option 
E911 LIDSystem > E911 LIDSets the phone’s E911 Location ID.
Version 
InformationSystem >  
Version Info  
[Read only]Displays the version number of the 
IP phone.
SettingMenu PathDescription
Enable DHCPNetwork >  
Enable DHCPSets whether Dynamic Host 
Configuration Protocol (DHCP) is 
being used by the IP phone to retrieve 
a new IP address upon boot up.
Local 
AddressNetwork >  
Local AddressSets the IP phone’s local address; 
shows only if DHCP is disabled.
Network 
MaskNetwork >  
Network MaskSets the IP phone’s network mask; 
shows only if DHCP is disabled.
GatewayNetwork >  
GatewaySets the default Gateway IP address.
SettingMenu PathDescription 
						

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1. Press the Menu button.
2. Scroll to REGISTER.
3. Press the Enter button.
Configuring IP Settings
An IP address is a unique logical address that identifies each host computer 
on a TCP/IP network. An IP address is a 32-bit number expressed as four 
decimal numbers from 0 to 255, separated by periods.
Use these guidelines when manually configuring the IP settings:
• Ensure the default gateway IP address is on the same subnet as the host 
IP address. Check with your system administrator.
• When inputting IP addresses into the IP 720, use the * key to enter 
periods. For example, 209.120.12.8 would be input as 209*120*12*8.
Assigning a Local IP Address
To assign an IP address, use the following steps:
1. Ensure that DHCP is disabled.
2. Press the Menu button, scroll to NETWORK, then press the Enter 
button.
3. Scroll to LOCAL ADDRESS, and press Enter.
4. Use the keys on the dial pad to enter a new IP address, using the * key 
to enter periods.
5. Press Enter.
Assigning a TFTP Server
The default TFTP Server is set to 0.0.0.0.
To assign the TFTP server, use the following steps:
1. Press the Menu button.
2. Use / to select System, then press the Enter button.
3. Scroll to TFTP Server, and press Enter.
4. Use the keys on the dial pad to enter the new TFTP server address, 
using the * key to enter periods, then press Enter. 
						

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Updating Phone Firmware
To update the phone firmware directly from the IP 720 phone, follow these 
steps: 
1. Press the Menu button.
2. Use the  button to scroll to System, then press the Enter button.
3. Scroll to TFTP Server, then press Enter.
4. Enter the TFTP server address, using the * key to input periods.
5. The IP 720 will download the firmware from the TFTP server on the 
next reboot.
6. Reboot by unplugging and replugging the power cable OR by 
pressing * * 3 and the Enter button.
7. Once the IP phone is rebooted, all LED lights come on for a brief 
time.
8. The LCD screen displays [BOOTING] on the first line.
9. On the second line of the LCD screen, the following messages are 
displayed in succession:
—CHECK MEMORY (RAM checking state)
—CHECK FW (Firmware checking state)
—INIT NETWORK
—LOADING FW...
—LOADING NOW.
—Boot Done 
—INITIALIZING
10. You may verify the new version of firmware: Press the Menu button, 
scroll to SYSTEM and press Enter, scroll to Version Info and 
press Enter.
Setting Ring Tones
The IP 720 phone has 14 ring tones available. To set the ring tone:
1. Press the Menu button.
2. Select PHONE SETTING, then press the Enter button.
3. Scroll to RING TONES and press Enter. 
						

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4. Scroll to the desired ring tone and press Enter.
Note:Custom ring tones are not supported.
Distinctive Ringing Support
If the Distinctive Ring options are enabled by the system administrator, 
you may have three different ring cadences that distinguish the types of 
calls:
• Internal call = 1 ring
• External call = 2 rings
• Operator call = 3 rings
Workgroup Status Display
A programmable key can be configured in MaxAdministrator to display 
workgroup status when the key is pressed. The workgroup status display is 
in the following format:
WG - workgroup number (up to 4 digits)
CIQ - number of calls currently in the queue
LQT - longest queue time of current queued calls
LOGIN - LOGIN/LOGOUT indicates the agent login/logout state
TH - number of calls in the queue whose queue time is greater than the 
service level threshold
SL - service level in percentage
Not Ready - the agent is not ready to receive workgroup calls
Greeting Button
The IP 720 phone’s Greeting button is a shortcut to the greeting feature in 
voice mail. It lets users: 
• Record a greeting
WG200         CIQ05         LQT05
LOGIN           >TH02         SL060
                   Not Ready