AltiGen comm AltiGen IP Phone IP720 User Manual
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WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc., has designed security features into its products, it is your sole responsibility to use the security features and to establish security practices within your company, including training, security awareness, and call auditing. NOTICE While every effort has been made to ensure accuracy, AltiGen Communications, Inc., will not be liable for technical or editorial errors or omissions contained within the documentation. The information contained in this documentation is subject to change without notice. This documentation may be used only in accordance with the terms of the AltiGen Communications, Inc., License Agreement. AltiGen Communications, Inc. 410 East Plumeria Dr. San Jose, CA 95134 Telephone: 888-AltiGen (258-4436) Fax: 408-597-9020 E-mail: [email protected] Web site: www.altigen.com TRADEMARKS MAX Communication Server, MaxAdministrator, MaxCommunicator, MaxAgent, MaxSupervisor, MaxInSight, MaxOutlook, MaxCall, Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer, Zoomerang, IPTalk, Alti-Mobile Extension, InTouch Dialer, AltiReport, and SuperQ are trademarks or registered trademarks of AltiGen Communications, Inc. All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers. Copyright © AltiGen Communications, Inc., 2014. All rights reserved.
IP 720 User Manual i Contents Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 1 The IP 720 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Supported Telephony Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 American Disabilities Act (ADA) Compliance . . . . . . . . . . . . . . . 12 CHAPTER 2 Setting Up the IP 720 Phone . . . . . . . . . . . . . . . . . . . . . . . . . 13 Miscellaneous Operation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 CHAPTER 3 Configuring the IP 720 Phone . . . . . . . . . . . . . . . . . . . . . . . . 17 Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Registration from the Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . 19 Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Assigning a Local IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Assigning a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Updating Phone Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Setting Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Distinctive Ringing Support . . . . . . . . . . . . . . . . . . . . . . . . . 22 Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Activity Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
ii IP 720 User Manual CHAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Basic Phone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Local Menu Configuration Messages . . . . . . . . . . . . . . . . . . . . 38 IP Phone Running Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
IP 720 User Manual iii NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
IP 720 User Manual v Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product. How Long the Warranty Is Effective All AltiGen Communications products are warranted for one year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser. What the Warranty Does Not Cover 1. Any product on which the serial number has been defaced, modified or removed. 2. Damage, deterioration or malfunction resulting from: a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product. b) Repair or attempted repair by anyone not authorized by AltiGen Communications. c) Any damage of the product due to shipment. d) Removal or installation of the product. e) Causes external to the product, such as electric power fluctuations or failure. f) Use of supplies or parts not meeting AltiGen Communications’ specifications. g) Normal wear and tear. h) Any other cause which does not relate to a product defect. 3. Shipping, installation, set-up and removal service charges.
vi IP 720 User Manual How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA num- ber. RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN (258-4436) or submit an online RMA request via the AltiGen Partner Resource Center, at https://dealer.alti - gen.com. AltiGen reserves the right to refuse return of any material that does not have an RMA number. The RMA number should be clearly marked on the outside of the box in which the material is being returned. For example: Attn.: RMA # 123 AltiGen Communications, Inc. 410 East Plumeria Drive San Jose, CA 95134 Upon authorization of return, AltiGen will decide whether the malfunction- ing product will be repaired or replaced. 2. To obtain warranty service, you will be required to provide: a) The date and proof of purchase b) Serial number of the product c) Your name and company name d) Your shipping address e) A description of the problem. 3. For additional information contact your AltiGen Dealer or AltiGen Communications, Inc. Effect of State Law This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you. Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services.
IP 720 User Manual 1 About This Manual This manual describes how to get the Alti-IP 720 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 720 phone. It also provides information on how to configure the network and IP settings. How to use the phone is described in Chapter 4. Related Documentation •IP 720 Quick Reference Card covers basic end user phone features, configuration from the IP phone, and AltiServ feature codes. • The MAX Communication Server Administration Manual provides detailed information on configuring AltiGen IP phones in MaxAdministrator.