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Aleratec 11 DVDCD Copy Cruiser Pro HS Stand Alone DVD CD Duplicator User Guide

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Page 61

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Troubleshooting
SymptomsCorrective Action
The failure rate is high.  Lower the speed of the DVD/CD-Recorder and 
• 
try again. 
Quality of blank disc is poor. 
• 
Can not boot-up or fail to 
upgrade BIOS. Contact Aleratec Technical Support. 
•  

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56
Technical Support
After reading this User Guide, if you need additional assistance with th\
is 
product, please contact Aleratec Technical Support. Our technical staff will be 
happy to assist you, but they may need your help to better assist you. C\
alling 
Aleratec Technical Support without all the necessary information can be both 
time consuming and frustrating. Therefore, please try to have the following 
information ready before calling:
Part Number - the part number is located...

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Service and Support
 Aleratec, Inc., Limited Warranty
This Limited Warranty covers defects encountered in the course of normal 
use of this product and does not apply to damage from improper use, abus\
e, 
accidents, unauthorized service, or inadequate packaging when shipping the 
product to Aleratec, Inc.
Aleratec, Inc. provides the following limited warranty for this product \
only 
if the product was originally purchased for use, not re-sale, from Aleratec, 
Inc., an Aleratec, Inc....

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58
Service and Support
Please Note:
This Warranty is valid only within the United States and Puerto Rico, and 
applies only to products that are new and unopened on the date of purcha\
se. 
For areas outside the United States and Puerto Rico, contact the authorized 
dealer from whom you purchased this product to determine which warranty, 
if any, applies.
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND 
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE 
LIABILITY OF ALERATEC, INC., AND IS IN...

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Service and Support
To Obtain Warranty Service:
You must ship your subsystem to the authorized dealer where your 
subsystem was purchased within the one year warranty period and no later\
 
than thirty days after discovery of claimed defect, whichever occurs first. 
In either case, you must provide proof of original purchase before any 
warranty service can be performed. Products and parts provided as a resu\
lt 
of warranty service may be other than new but will be in good working...

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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty cl\
aim:
Model No.: _____________ Serial No.:  _______________________________
Date Purchased   ___________________________________________________
Place of Purchase:  _________________________________________________
To: Technical Support Group FAX: 1-818-678-0483
FROM:  _____________________ FAX:  _______________________________
E-MAIL...

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Notes: 

Page 68

Document Number: 9399038_ENG_Rev. B  Copyright © 2007
Specifications subject to change without notice.  
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
 
www.aleratec.com 
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