Aleratec 11 DVDCD Copy Cruiser Pro HS Stand Alone DVD CD Duplicator User Guide

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Troubleshooting
SymptomsCorrective Action
The failure rate is high.  Lower the speed of the DVD/CD-Recorder and 
• 
try again. 
Quality of blank disc is poor. 
• 
Can not boot-up or fail to 
upgrade BIOS. Contact Aleratec Technical Support. 
•  
						

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56
Technical Support
After reading this User Guide, if you need additional assistance with th\
is 
product, please contact Aleratec Technical Support. Our technical staff will be 
happy to assist you, but they may need your help to better assist you. C\
alling 
Aleratec Technical Support without all the necessary information can be both 
time consuming and frustrating. Therefore, please try to have the following 
information ready before calling:
Part Number - the part number is located on the 
1.  bottom of the DVD/CD 
Super Copy Tower HS.
Serial Number - the serial number is located on the 
2.  back of the DVD/CD 
Super Copy Tower HS.
Troubles - your questions about the DVD/CD Super Copy Tower HS. Please 
3. 
provide enough information about your problems so our technical staff can 
recreate and diagnose it.
Technical Support Addresses and Phone Numbers
By e-mail: 
 
X [email protected]
By Telephone: 
 
X 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific 
Time, Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
Access is available 24 hours a day, 365 days a year, via:
 
X
The World Wide Web at:  www.aleratec.com
FAX at: 1-818-678-0483 
						

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Service and Support
 Aleratec, Inc., Limited Warranty
This Limited Warranty covers defects encountered in the course of normal 
use of this product and does not apply to damage from improper use, abus\
e, 
accidents, unauthorized service, or inadequate packaging when shipping the 
product to Aleratec, Inc.
Aleratec, Inc. provides the following limited warranty for this product \
only 
if the product was originally purchased for use, not re-sale, from Aleratec, 
Inc., an Aleratec, Inc. authorized dealer or distributor, or any other Aleratec, 
Inc. approved reseller for this product. This product is warranted to be free 
from defects in workmanship and material for a period of one year from t\
he 
date of your original purchase.
If the product fails during normal and proper use within the warranty 
period, Aleratec, Inc. will, at its option, repair or replace the product at no \
cost (except shipping and insurance). This limited warranty does not include 
service to repair damage from improper installation, accident, disaster, 
misuse, abuse, or modifications to the subsystem, or by any other causes 
unrelated to defective materials or workmanship. 
						

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58
Service and Support
Please Note:
This Warranty is valid only within the United States and Puerto Rico, and 
applies only to products that are new and unopened on the date of purcha\
se. 
For areas outside the United States and Puerto Rico, contact the authorized 
dealer from whom you purchased this product to determine which warranty, 
if any, applies.
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND 
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE 
LIABILITY OF ALERATEC, INC., AND IS IN LIEU OF ALL OTHER 
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT 
LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY 
OF ITEMS FOR A PARTICULAR PURPOSE.
Your sole remedy shall be repair or replacement, with new or refurbished \
components, as provided in this Limited Warranty. Aleratec, Inc. shall not 
be liable for any direct, indirect, special incidental products or conse\
quential 
damages, including, but not limited to, any loss of data or loss of profits 
or business, regardless of the form of action or theory of liability res\
ulting 
from any defect in, or use of, this product (even if Aleratec, Inc. has been 
advised of the possibility of such damages).
In any event, the liability of Aleratec, Inc. under this Limited Warranty, for 
damages to you or any third party, regardless of the form of action or theory 
of liability, shall not exceed the purchase price you paid for this product.
Some states do not allow limitations of the disclaimer of implied warran\
ties, 
the period an implied warranty lasts, or the exclusion or limitation of \
incidental or consequential damages, so the exclusions and limitations 
stipulated in this Limited Warranty may not apply to you. This Limited 
Warranty gives you specific legal rights, and you may have other rights 
which vary from state to state. 
						

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Service and Support
To Obtain Warranty Service:
You must ship your subsystem to the authorized dealer where your 
subsystem was purchased within the one year warranty period and no later\
 
than thirty days after discovery of claimed defect, whichever occurs first. 
In either case, you must provide proof of original purchase before any 
warranty service can be performed. Products and parts provided as a resu\
lt 
of warranty service may be other than new but will be in good working 
order and become your property at the time of exchange. At the same time, 
the exchanged products or parts become the property of Aleratec, Inc.
When shipping the subsystem for service, you agree to insure the 
Duplicator, to prepay shipping charges, and to use the original shipping 
container or equivalent. Any service outside the scope of this limited 
warranty shall be at Aleratec, Inc.’s or its Authorized Service Provider’s 
rates and terms then in effect.
This warranty gives you specific legal rights; you may also have other 
rights which vary from state to state. 
						

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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty cl\
aim:
Model No.: _____________ Serial No.:  _______________________________
Date Purchased   ___________________________________________________
Place of Purchase:  _________________________________________________
To: Technical Support Group FAX: 1-818-678-0483
FROM:  _____________________ FAX:  _______________________________
E-MAIL   ________________________
RE:  ________________________ TEL:  _______________________________
DATE:  ______________________ # OF PAGES:  _______________________
I am experiencing the following problems with my DVD/CD Duplicator:
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
By answering these questions, your problem will be solved more rapidly. Make 
copies as necessary. You can reach us electronically at: www.aleratec.com on the 
internet.  
						

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Notes: 
						

							Document Number: 9399038_ENG_Rev. B  Copyright © 2007
Specifications subject to change without notice.  
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
 
www.aleratec.com