ADT Security Services Medical Alert Plus User Manual

Medical Alert Plus System User Guide 
11  1.
Press and hold the Test button for 3 seconds.
 After the Test button lights up green, the Base Station says “ USER AUTO TEST.”  
 The Base Station instructs you to “ PRESS EMERGENCY BUTTON OR PENDANT .” 
2. Press the EMERGENCY button on the Base Station  or the Help Button on the
Wristband, the standard Neck Pendant or the Fall Detection Pendant .
 The Base Station says several times, “ TEST CALL SENT TO EMERGENCY 
RESPONSE CENTER .”  
 The Response Center...

12
  ADT ®
 Health Customer Support 800.568.1216  Step 5. Testing the Help Buttons 
1.
Press the Help Button (Wristband, standard Neck
Pendant or Fall Detection Pendant) firmly one time.
The button’s red light flashes, indicating that a 
signal was sent to the Base Station.  
 The Base Station says several times “ CALL IN 
PROGRESS. ” 
 When the call goes through it says “ PLEASE 
STAND BY FOR OPERATOR .”  
 An emergency operator will communicate with 
you through the Base Station.  
NOTE:  The Base...

Medical Alert Plus System User Guide 
13  Using the System 
To call for help 
1.
Press one of the Help Buttons : Wr istband, standard Neck Pendant, Fall Detection
Pendant or Red EMERGENCY button on the Base Station. 

14
  ADT ®
 Health Customer Support 800.568.1216  
The Base Station says “ CALL IN PROGRESS” several times, indicating that 
the signal from the Help Button has been received.  
 The Base Station sends your unique information to the emergency response 
center and says “ PLEASE STAND BY FOR OPERATOR .”  
2. When you hear an operator asking if you are okay, please provide your status.
Help is dispatched to the address on file with ADT through the closest 
available public emergency responders.  NOTE:...

Medical Alert Plus System User Guide 
15  If you accidentally set off the alarm 
1.
If you accidentally set off the alarm, let the system go through the normal
process.
2. When the emergency operator speaks, inform him or her that this is a “ False
Alarm. ” The operator will disconnect and no further action will be taken.
NOTE:  The Base Station will not transmit an emergency call if you have
already sent one within the previous two minutes.  

16
  ADT ®
 Health Customer Support 800.568.1216  Base Station Announcements 
The  following  is  a  list  of  alerts  that  the  base  station  may  announce  and  what  you 
should do if you hear them. 
Warning Announcement   What it Means   What You Should Do  
POWER NOT DETECTED   
(red EMERGENCY and blue 
RESET buttons are flashing)   The Base Station is not 
connected to an  electrical 
outlet or power to the outlet 
has been lost.   Check that the Base 
Station is ON and 
properly plugged into an...

Medical Alert Plus System User Guide 
17  Important Safety Information 
  Wear your Help Button at all times, especially in the shower and bed. 
 The Help Buttons (Wristband, standard Neck Pendant or Fall Detection 
Pendant) operate properly when they are within 600 feet of the Base Station. 
 During a power outage, the battery backup will last up to 30 hours, after it has 
been charged for 3 hours.  
 Test your system once a month. 
 Do not block the Base Station’s microphone. Thi s will affect...

18
  ADT ®
 Health Customer Support 800.568.1216  
Never install electrical cords during a lightning storm. 
 Locate electrical cords away from areas where someone could trip over them. 
 Keep electrical cords away from heat sources and sharp edges. 
WARNING: STRANGULATION AND CHOKING HAZARD.  
The  neck  pendant  lanyard  has  been  designed  to  break  away  when  tugged, 
however  you  can  still  suffer  serious  personal  injury  or  death  if  the  cord 
becomes entangled or stuck on objects.   

Medical Alert Plus System User Guide 
19  Frequently Asked Questions 
How do I call for help? 
Press  the  Wristband  Help  Button  OR  Standard  Neck  Pendant  Help  Button  OR  Fall 
Detection Help Button OR the red EMERGENCY button on the Base Station. The Base 
Station  will  say  “
CALL  IN  PROGRESS ”  several  times,  indicating  that  the  signal  from 
the  Help  Button  has  been  received.  The  Base  Station  will  send  your  unique 
information  to  the  emergency  response  center.  When...

20
  ADT ®
 Health Customer Support 800.568.1216  What if I am on a call on my home phone when I need help? 
The  Medical  Alert  Plus  System  communicates  using  digital  cellular  service.  It  does 
not interact or interfere with your home phone line. 
If I accidentally set off the alarm, what do I do? 
If  you  accidentally  set  off  the  alarm, let  the  alarm  go  through then simply  inform  the 
emergency  operator  that  this  is  a  “false  alarm”.  The  operator  will  disconnect  and  no...