ADT Security Services Medical Alert Plus User Manual

							Medical Alert Plus System User Guide 
11  1.
Press and hold the Test button for 3 seconds.
 After the Test button lights up green, the Base Station says “ USER AUTO TEST.”  
 The Base Station instructs you to “ PRESS EMERGENCY BUTTON OR PENDANT .” 
2. Press the EMERGENCY button on the Base Station  or the Help Button on the
Wristband, the standard Neck Pendant or the Fall Detection Pendant .
 The Base Station says several times, “ TEST CALL SENT TO EMERGENCY 
RESPONSE CENTER .”  
 The Response Center acknowledges that your test call was received. 
 The Base Station  says “USER AUTO TEST COMPLETED .”  
 If you pushed the button when prompted to do so and the Base Station says 
“USER AUTO TEST FAILED PLEASE CONTACT SUPPORT , please call ADT 
support at 800.568.1216 (option 1) .  
 If you did not push the button, the Base Statio n will still announce “USER 
AUTO TEST FAILED, PLEASE CONTACT SUPPORT ” However, because you 
did not actually push the button, you do not need to contact ADT.   It is important that you test your system every month. To help remind 
you, the Test button will  blink green every 30 days to alert you that it 
is time to perform the test.   
						

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  ADT ®
 Health Customer Support 800.568.1216  Step 5. Testing the Help Buttons 
1.
Press the Help Button (Wristband, standard Neck
Pendant or Fall Detection Pendant) firmly one time.
The button’s red light flashes, indicating that a 
signal was sent to the Base Station.  
 The Base Station says several times “ CALL IN 
PROGRESS. ” 
 When the call goes through it says “ PLEASE 
STAND BY FOR OPERATOR .”  
 An emergency operator will communicate with 
you through the Base Station.  
NOTE:  The Base Station will not transmit an emergency call if you 
have already sent one within the previous two minutes. 
2. Please state clearly to the operator that “THIS IS A TEST .” If you do not explain to
the operator that you are testing your unit, emergency help will be dispatched. 
You can also test the Help Buttons using the Test button on the Base Station.  OR   
						

							Medical Alert Plus System User Guide 
13  Using the System 
To call for help 
1.
Press one of the Help Buttons : Wr istband, standard Neck Pendant, Fall Detection
Pendant or Red EMERGENCY button on the Base Station. 
						

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  ADT ®
 Health Customer Support 800.568.1216  
The Base Station says “ CALL IN PROGRESS” several times, indicating that 
the signal from the Help Button has been received.  
 The Base Station sends your unique information to the emergency response 
center and says “ PLEASE STAND BY FOR OPERATOR .”  
2. When you hear an operator asking if you are okay, please provide your status.
Help is dispatched to the address on file with ADT through the closest 
available public emergency responders.  NOTE:
  ADT  can  only  dispatch  emergency  responders  to  the  home  address  that  you  provided  when  you  filled  out  the  ADT  Home 
Health  Service  Agreement.  It  is  important  that  an  accurate, 
current  address  be  on  file.  To  update  your  address,  please  call 
our support team at 800.568.1216. 

The personal contacts listed on your profile are notified. 
NOTE:   If you are unable to speak or be heard, a second call will be made 
to  your  home.  If  you  do  not  respond  to  the  second  call,  the 
authorities will be notified that there is a potential emergency.  
						

							Medical Alert Plus System User Guide 
15  If you accidentally set off the alarm 
1.
If you accidentally set off the alarm, let the system go through the normal
process.
2. When the emergency operator speaks, inform him or her that this is a “ False
Alarm. ” The operator will disconnect and no further action will be taken.
NOTE:  The Base Station will not transmit an emergency call if you have
already sent one within the previous two minutes.  
						

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  ADT ®
 Health Customer Support 800.568.1216  Base Station Announcements 
The  following  is  a  list  of  alerts  that  the  base  station  may  announce  and  what  you 
should do if you hear them. 
Warning Announcement   What it Means   What You Should Do  
POWER NOT DETECTED   
(red EMERGENCY and blue 
RESET buttons are flashing)   The Base Station is not 
connected to an  electrical 
outlet or power to the outlet 
has been lost.   Check that the Base 
Station is ON and 
properly plugged into an 
electrical outlet.  
LOW BATTERY   The Base Station battery 
level is very low.   Check that the Base 
Station is ON and 
properly plugged into  an 
electrical outlet.   
						

							Medical Alert Plus System User Guide 
17  Important Safety Information 
  Wear your Help Button at all times, especially in the shower and bed. 
 The Help Buttons (Wristband, standard Neck Pendant or Fall Detection 
Pendant) operate properly when they are within 600 feet of the Base Station. 
 During a power outage, the battery backup will last up to 30 hours, after it has 
been charged for 3 hours.  
 Test your system once a month. 
 Do not block the Base Station’s microphone. Thi s will affect your ability to 
communicate with the emergency response center.  
 Do not put the neck pendant or wristband through the clothes washer or 
dryer, or attempt to dry your Help Button out in the microwave or oven .  
 Do not use any attachment or accessory that is not intended for use with this 
system.  
 Use caution when handling electrical cords.  
						

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  ADT ®
 Health Customer Support 800.568.1216  
Never install electrical cords during a lightning storm. 
 Locate electrical cords away from areas where someone could trip over them. 
 Keep electrical cords away from heat sources and sharp edges. 
WARNING: STRANGULATION AND CHOKING HAZARD.  
The  neck  pendant  lanyard  has  been  designed  to  break  away  when  tugged, 
however  you  can  still  suffer  serious  personal  injury  or  death  if  the  cord 
becomes entangled or stuck on objects.   
						

							Medical Alert Plus System User Guide 
19  Frequently Asked Questions 
How do I call for help? 
Press  the  Wristband  Help  Button  OR  Standard  Neck  Pendant  Help  Button  OR  Fall 
Detection Help Button OR the red EMERGENCY button on the Base Station. The Base 
Station  will  say  “
CALL  IN  PROGRESS ”  several  times,  indicating  that  the  signal  from 
the  Help  Button  has  been  received.  The  Base  Station  will  send  your  unique 
information  to  the  emergency  response  center.  When  this  is  been  completed,  the 
Base  Station  will  announce  “ PLEASE  STAND  BY  FOR  OPERAT OR.”  Then  you  will 
hear  an  operator  asking  if  you  are  okay.  If  you  are  able  to  speak,  please  provide  your 
status. 
What happens if I push the button but I can’t speak?  
If  you  are  unable  to  speak  or  be  heard,  a  second  call  will  be  made  to  your  home.  If 
you  do  not  respond  to  the  second  call,  the  authorities  will  be  notified  that  there  is  a 
potential  emergency.  Help  will  be  dispatched  to  address  on  file  with  ADT  through 
the  closest  available  public  emergency  responders  and  the  personal  contacts  listed 
on your profile will be notified.  
						

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  ADT ®
 Health Customer Support 800.568.1216  What if I am on a call on my home phone when I need help? 
The  Medical  Alert  Plus  System  communicates  using  digital  cellular  service.  It  does 
not interact or interfere with your home phone line. 
If I accidentally set off the alarm, what do I do? 
If  you  accidentally  set  off  the  alarm, let  the  alarm  go  through then simply  inform  the 
emergency  operator  that  this  is  a  “false  alarm”.  The  operator  will  disconnect  and  no 
further action will be taken. 
Why is the Emergency Operator having trouble understanding me? 
The  microphone  in  the  Base  Station  is  very  sensitive,  and  will  pick  up  surrounding 
noises  from  your  television,  radio,  wind  from  ceiling  fans,  and  the  like.  To  increase 
the quality of the call, look for a quieter area for the Base Station. 
Can I replace the cord for my Neck Pendant or Fall Detection Pendant? 
Yes, it will work with just about any chain or cord, so feel free to use any one of your 
personal chains or necklaces. 
Does the Wristband strap contain any latex? 
No, the strap is silicone based with no latex content.