ADT Security Services Medical Alert Plus User Manual

							Medical Alert Plus System User Guide 
21  Can I replace the Wristband strap? 
Yes, you may replace the strap with a standard watch band of your choice. 
How far away from the Base Station will my Help Buttons work? 
Your  Help  Buttons  will  work  within  a  range  of  600  feet  from  your  Base  Station. 
However,  you  can  verify  the  distance  that  they  cover  around  your  house  by 
performing a range test. 
Can I speak into my Help Button? 
No, you can communicate with the monitoring center through the Base Station. The 
Help Buttons do not have a speaker or microphone. 
Why is my Help Button not activating my Base Station? 
Be  sure  to  press  the  Help  Button  once  firmly  in  the  center  to  activate  the  Base 
Station. A small red light on the Wristband or Neck Pendant. If the Base Station does 
not  respond,  check  to  ensure  that  the  Help  Button  is  in  range  of  the  Base  Station. 
Please  note  that  the  system  will  not  transmit  an  emergency  call  if  you  have  already 
sent  one  within  the  previous  two  minutes.  If  you  still  have  issues  with  your  system, 
please call ADT support at 800.568.1216.  
						

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  ADT ®
 Health Customer Support 800.568.1216  What happens if I push my Help Button but cannot get to the Base 
Station?  
If you push your Help Button, stay where you are. An emergency operator will vocally 
communicate with you through your Base Station. 
How do the Emergency Responders know where I am? 
ADT  can  only  dispatch  emergency  responders  to  the  home  address  that  you 
provided  when  you  filled  out  the  ADT  Home  Health  Service  Agreement.  The 
Emergency Operator does not automatically know where your system is located. It is 
important  that  an  accurate,  current  address  be  on  file.  To  update  your  address, 
please call ADT at 800.568.1216.  
What if I move to a different home or apartment? 
ADT  can  transfer  your  service  to  your  new  location  if  you  notify  us  in  writing  at  least 
30 days prior to your move. Please note that ADT may charge you a fee for each move. 
Why is the Test button on the Base Station blinking green? 
It  is  important  that  you  test  your  system  at  least  once  a  month.  To  help  remind  you, 
the  Test  button  will  blink  green  every  30  days.  To  test  the  system,  follow  the 
procedures outlined in “ Step 4. Testing the Base Station ” on page 10.  
						

							Medical Alert Plus System User Guide 
23  Can two peo
ple in the same household both use the system? 
Yes, multiple  Help  Buttons  can be  used  on a single  system  or  a Help  Button can be 
shared. Call ADT  at 800.568.1216 for  more information.  What 
if I moved or  my personal information  has changed? 
Please call ADT at 800.568.1216  any time  there are any changes  to your personal 
information,  including changes  to your address and phone number. 
How will Emergency Responders get into my home? 
Rescue  personnel  follow  different  procedures.  In  most  cases,  emergency  personnel 
are authorized to break into your home to help you and cannot be responsible for any 
damages  as  a  result  of  gaining  entry.  However,  you  are  encouraged  to  provide  ADT 
with  information  on  the  best  way  for  emergency  personnel  to  gain  access  to  your 
home during an emergency (hidden keys, keys with neighbors, lock box codes, etc.). 
Please call ADT to provide this important information.  
						

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  ADT ®
 Health Customer Support 800.568.1216  Compliance Statements 
FDA Statement 
This  system  complies  with  regulation  21CFR  820  of  the  FDA  Current  Good  Manufacturing 
Practice.  The  FDA  is  the  official  regulatory  agency  of  all  food,  dietary  supplements,  medical 
devices, cosmetics and veterinary products in the United States. 
FCC Statement 
This  device  complies  with  Part  15  of  the  FCC  Rules.  Operation  is  subject  to  the  following 
two conditions: 
(1) This device may not cause harmful interference, and 
(2)  This  device  must  accept  any  interference  received,  including  interference  that  may 
cause undesired operation.  Product   Base   Pendant   Watch  
FCC ID   PXTWBS   01   VDQIGP - 01   VDQIGP - 02   
						

							Medical Alert Plus System User Guide 
25  15.105(b) 
This  equipment  has  been  tested  and  found  to  comply  with  the  limits  for  a  Class  B  digital 
device,  pursuant  to  part  15  of  the  FCC  rules.  These  limits  are  designed  to  provide 
reasonable  protection  against  harmful  interference  in  a  residential  installation.  This 
equipment generates, uses, and can radiate radio frequency energy and, if not installed and 
used  in  accordance  with  the  instructions,  may  cause  harmful  interference  to  radio 
communications.  However,  there  is  no  guarantee  that  interference  will  not  occur  in  a 
particular  installation.  If  this  equipment  does  cause  harmful  interference  to  radio  or 
television reception, which can be determined by turning the equipment off and on, the user 
is encouraged to try to correct the interference by one or more of the following measures: 
Reorient or relocate the receiving antenna. 
 Increase the separation between the equipment and receiver.  
 Connect the equipment into an outlet on a circuit different from that to which 
the receiver is connected.  
 Consult the dealer or an experienced radio/TV technician for help.  
15.21 
You are cautioned that changes or modifications  not expressly approved by the part 
responsible for compliance could void the user’s authority to operate the equipment.   
						

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  ADT ®
 Health Customer Support 800.568.1216  RF Exposure Information 
This device meets the government’s requirements for exposure to radio waves. This device 
is  designed  and  manufactured  not  to  exceed  the  emission  limits  for  exposure  to  radio 
frequency  (RF)  Energy  set  by  the  Federal  Communication  Commission  of  the  U.S. 
Government.  This  device  complies  with  FCC  radiation  exposure  limits  set  forth  for  an 
uncontrolled environment. 
Contact ADT 
ADT  agents  are  available  24  hours  a  day/7  days  a  week/365  days  a  year  to  assist 
you with your Base Station or Medical Alert Plus System.  
For assistance call:  
800.568.1216 
						

							Medical Alert Plus System User Guide 
27  Technical Specifications 
Digital   Cellular Base Station    
Dimensions   ( WxLxH ) :   7” x 5.5” x 3” (180mm x 140mm x 75mm)  
Weight:   15.2oz (431g)  
Power:   115VAC / 5VDC, 3000 mA  
Backup  Battery:   4.2VDC, 3000 mA  
Backup Battery Life:   Up to 30 hours  
Signal Frequency:   433 MHz  
Range:   Up to 600 feet line of sight between the Help Button and 
the Base Station  
Operating Temp:  
14 ° F to 122 ° F ( – 10 ° C to +50 ° C)   
						

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  ADT ®
 Health Customer Support 800.568.1216  Legal Information 
Manufactured for ADT LLC dba ADT Security Services, Boca Raton FL 33431. 
An  ADT  Medical  Alert  System  is  not  an  intrusion  detection  or  medical  device  and  does  not 
provide  medical  advice,  which  should  be  secured  from  qualified  medical  personnel.  Fall 
detection is only available on Medical Alert Plus and Mobile Emergency Response Systems. 
The  System  and  Services  rely  on  the  availability  of  cellular  network  coverage  to  operate 
properly.  These  systems  are  not  controlled  by  ADT.  There  is  always  a  chance  that  the 
System  may  fail  to  operate  properly.  The  911  emergency  services  line  is  an  alternative  to 
the  System  and  the  Services.  The  Fall  Detection  pendant  does  not  detect  100%  of  falls.  If 
able, users should always push their Help Button when they need assistance.  
©2015  ADT  LLC  dba  ADT  Security  Services.  All  rights  reserved.  ADT,  the  ADT  logo,  800 
ADT.ASAP  and  the  product/service  names  listed  in  this  document  are  marks  and/or 
registered marks. Unauthorized use is strictly prohibited. 
Document  number: L9288-0 2 (02/ 16) 
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