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ADT Security Services Medical Alert Basic User Manual

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    Page 1 How to Use Your Companion Service® Two-Way Voice Unit A personal response system from the #1 security company in America. Thank you for choosing Companion Service, a service offered by ADT Health. You have made a wise choice that can help keep you safe in the event of a medical or other emergency, from almost anywhere in your home, 24 hours a day. We’re helping you live more independently and safely, providing you and your loved ones peace of mind.
    Page 2 2 ADT® Health Customer Support 800.568.1216 Placing your Unit Choose a place to set up your Companion Service unit  Select a convenient location near both an electrical wall outlet and a phone jack.  Choose an area of your home in which you spend the most time. If you want to remove your red Personal Help Button (Figure B) at bedtime, locate the unit on your nightstand so you can use the red HELP button (Figure C) to summon assistance during the night.  Be sure that the...
    Page 3 Companion Service System User Guide 3  Using the phone cord provided, plug one end into the back of the BASE UNIT (Figure A) in the jack marked ‘THIS PLUG TO WALL OUTLET” and the other end into your wall jack. (See Figure D.)  If you normally use the wall jack for a phone or other device, plug that device into the back of the unit in the jack marked, “PLUG PHONE OR OTHER DEVICE HERE.”  Next, plug the power transformer into the power outlet. Figure D BACK OF BASE UNIT...
    Page 4 4 ADT® Health Customer Support 800.568.1216 Staring your service Our Help Desk Coordinator will place your unit in service and make it “active” in our Customer Monitoring Center. The Help Desk Coordinator will verify your account information and test your communication link to our Customer Monitoring Center. This process takes just a few minutes. Your Unit should now be connected to our Customer Monitoring Center and ready to use. 3 You MUST contact the ADT Activation Help Desk...
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