ADT Security Services Medical Alert Basic User Manual

							 
How to Use Your  
Companion Service® 
Two-Way Voice Unit 
 
 
 
 
  
A personal response system 
from the #1 
security company in America. 
 
Thank  you  for  choosing  Companion  Service,  
a service offered by ADT Health. You have made 
a wise choice that can help keep you safe in the 
event  of  a  medical  or  other  emergency,  from 
almost anywhere in your home, 24 hours a day. 
We’re  helping  you  live  more  independently  and 
safely, providing you and your loved ones peace 
of mind.  
						

							 
 
2 ADT® Health Customer Support 800.568.1216 
Placing your Unit 
 
Choose a place to set up your Companion 
Service unit 
 
 Select a convenient location near both 
an electrical wall outlet and a phone 
jack. 
 Choose an area of your home in which 
you spend the most time. If you want 
to remove your red Personal Help 
Button (Figure B) at bedtime, locate the 
unit on your nightstand so you can use 
the red HELP button (Figure C) to 
summon assistance during the night. 
 Be sure that the electrical outlet you 
select to plug in your unit cannot be 
turned off by a wall switch. 
 DO NOT place the Base Unit (Figure A) 
in the kitchen, as small appliances may 
interfere with signal transmission. 
 DO NOT place the Base Unit (Figure A) 
near a heat source or a cold spot, such 
as on top of TV or next to a window 
where the temperature could reach 
more than 105 degrees or less than 35 
degrees. The unit monitors 
temperatures in your home to alert you 
of possible unsafe conditions. 
 
 
Figure A 
BASE UNIT 
 
 
 
 
 
Figure B 
PERSONAL HELP 
BUTTON 
 
 
 
 
 
Figure C 
HELP BUTTON 
 
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Companion Service System User Guide 3 
 
 
 Using the phone cord provided, plug 
one end into the back of the BASE 
UNIT (Figure A) in the jack marked 
‘THIS PLUG TO WALL OUTLET” 
and the other end into your wall jack. 
(See Figure D.) 
 If you normally use the wall jack for a 
phone or other device, plug that device 
into the back of the unit in the jack 
marked, “PLUG PHONE OR OTHER 
DEVICE HERE.” 
 Next, plug the power transformer into 
the power outlet. 
 
 
Figure D 
BACK OF BASE UNIT 
 
  
 Plugging in your unit 2  
						

							 
 
4 ADT® Health Customer Support 800.568.1216 
 
 Staring your service 
 
 
 
Our Help Desk Coordinator will place your unit in service and 
make it “active” in our Customer Monitoring Center. 
The Help Desk Coordinator will verify your account information 
and test your communication link to our Customer Monitoring 
Center. This process takes just a few minutes. 
Your Unit should now be connected to our Customer 
Monitoring Center and ready to use. 
  
3 
You MUST contact the ADT Activation Help 
Desk at 1.800.498.8512 to begin using your 
Companion Service unit.  
						

							 
 
Companion Service System User Guide 5 
Frequently Asked Questions 
 
What should I do if I have an emergency? 
 Push your red Personal Help Button (Figure B) or press the 
red HELP button (Figure C) on your Base Unit (Figure A). 
 Your unit will automatically call our Customer Monitoring 
Center and an ADT Monitoring Professional will attempt 
to speak with you over the Base Unit (Figure A). This may 
take up to 40 seconds, so please remain calm while a 
communications link is established. 
 If you are unable to answer the ADT Monitoring 
Professional, we can notify emergency services or persons 
on your emergency contact list. 
What happens when I press my RED PERSONAL HELP 
BUTTON? 
 You will hear a recorded voice coming from your Base 
Unit (Figure A) telling you what is happening. The voice 
will say, “Connecting to ADT Companion Service.” 
 During that time, the Base Unit (Figure A) will attempt to 
connect to the ADT Customer Monitoring Center. 
 Once the connection to our Customer Monitoring Center 
is made, the operator will attempt to communicate with 
you using the two-way voice feature. Simply respond to 
the operator using your normal voice. The unit is equipped 
with a sensitive microphone, do you do not need to shout.   
						

							 
 
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What if I press the red Personal Help Button by mistake? 
 If you accidentally press your red Personal Help Button 
(Figure B), you can cancel the alarm by pressing the green 
RESET button (Figure E) on the Base Unit (Figure A). If you 
do not cancel the alarm before it is received by our 
Customer Monitoring Center, simply 
tell the ADT Monitoring Professional 
that the alarm was sent in error when 
they talk to you over the Base Unit 
using the two-way voice feature. 
What if I need a replacement RED 
PERSONAL HELP BUTTON? 
 ADT Companion Service will send you a replacement if 
your red Personal Help Button does not work for any 
reason. You must return your original red Personal Help 
Button when the new one arrives. A prepaid envelope will 
be provided. 
 Included with you replacement red Personal Help Button 
are instructions which must be followed to allow your new 
button to work with your specific base unit. 
What happens if there’s a power outage? 
 Your ADT Companion Service unit comes with a 
rechargeable battery inside. If your power is ever 
interrupted, the backup battery can operate your unit for up 
to 20 hours. Before your battery runs out, the Base Unit 
(Figure A) sends a “Low Battery” signal to our Customer 
Monitoring Center to inform our Monitoring Professionals 
that your unit will soon be nonfunctional. An ADT 
Monitoring Professional will then call you to advise you of 
the Low Battery condition and answer any questions.  
Figure E 
RESET BUTTON  
						

							 
 
Companion Service System User Guide 7 
What if my contact information changes? 
For your safety, please notify our Customer Monitoring Center at 
1.800.568.1216 if there is a change in: 
 Your emergency contact person(s) 
 Your address or telephone number 
What if I have to ship my ADT Companion Service unit? 
1. Locate the ON/OFF switch (Figure F) 
on the bottom of the Base Unit 
(Figure A). 
2. Using a small screwdriver or pen, 
slide the switch to the OFF position. 
3. Unplug the Base Unit (Figure A) 
from both the electrical wall outlet 
and wall jack. 
4. To be sure the unit is deactivated, 
press the red HELP button (Figure C). 
Your unit is ready to ship. 
  
Figure F 
ON/OFF SWITCH  
						

							 
 
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Unit Status Voice Alerts 
Your ADT Companion Services two-way voice unit can tell you 
what functions are taking place or what conditions have been 
detected. Here is a list of the voice alerts you may hear: 
When you press the RED HELP button (Figure C): 
“Connecting to ADT Companion Service.” 
(Stated once upon activation and repeated once every 4 
seconds until contact with our Customer Monitoring Center is 
made.) 
When you press the GREEN RESET button (Figure E): 
“Help call cancelled.” 
When you lose connection to AC power: 
“Power failure. Check power cord.” 
(Stated twice upon detection.) 
When power is restored: 
“Power restored.” 
When your phone line is out: 
“Telephone line problem. Check telephone connection.” 
(Stated twice upon detection.) 
When your phone line is reconnected: 
“Telephone line restored.” 
(Stated twice upon detection.) 
When the temperature is less than 35 degrees or more than 
105 degrees: 
“Temperature warning. Unsafe temperature detected.” 
(Stated twice upon detection.)   
						

							 
 
Companion Service System User Guide 9 
How to Answer Your Phone Using 
Your Companion Service Unit 
Your ADT Companion Services CS-6000 unit is equipped with a 
unique convenience feature. You can use the superior audio 
quality of your two-way voice unit to answer your telephone.  
1. While your phone is ringing, press your red Personal Help 
Button (Figure B) to answer your phone. 
Since the unit utilizes a highly sensitive microphone, you 
need not shout to be heard. Just speak in your normal 
voice. 
2. To end the call, just press your red Personal Help Button 
(Figure B) again. 
The Base Unit is designed to allow you to answer your 
phone without getting up and rushing to answer it.  
However, it is not able to make outgoing calls. 
   
						

							 
 
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Switching Your Red Personal Help 
Button from a Pendant to a Wristband 
To switch from the pendant to wristband-style red Personal 
Help Button, use the spring bar tool (included) to pop out the pin 
that fastens the red Personal Help Button to the pendant holder 
located on the adjustable neck cord. Slide the pin into one of the 
provided wristband straps and position the end of the wristband 
strap between the holes on one end of the red Personal Help 
Button. Use the spring bar tool to push down the pin until it 
clicks into the holes on the Red Personal Help Button. Using the 
extra pin provided, repeat the process for the second wristband 
strap, securing it to the red Personal Help Button.