ADT Security Services Fall Detection Pendant User Guide

							 
  
ADT® Health 
Fall Detection Pendant 
User Guide  
						

							 
Table of Contents 
Introduction .....................................................................................................................................................  3 
Putting on the Fall Detection Pendant  ......................................................................................................  7 
Testing Your Fall Detection Pendant  ..............................................................................................................  8 
Testing Fall Detection  ........................................................................................................................................  9 
Using the Fall Detection Pendant  ............................................................................................................  11 
With the Medical Alert  Plus System .............................................................................................................1 1 
W ith the On- the-Go  Emergency Response System  ..................................................................................14  
To Manually Call for Help  ................................................................................................................................16  
Fall Detection Pendant Light Indicator  ........................................................................................................17  
Helpful Tips to Minimize Activation While Sleeping  ...........................................................................  18 
Important Safety Information  ..................................................................................................................  19 
Frequently Asked Questions  ....................................................................................................................  21 
FC C Statement  ............................................................................................................................................  24 
Technical Specifications  ............................................................................................................................  26 
Contact ADT  .................................................................................................................................................  27 
Legal Information  ........................................................................................................................................  28 
 
2  ADT ®  Health Customer Support 800.568.1216   
						

							Intr
oduction  
Thank you for choosing the AD T®
 Fall Detection Pendant . We welcome you to the 
ADT  family.  If  you  have  any  questions 
please  call  our  support  team  at 
800.568.1216 . They are available 24/7/365. 
Th

e Fall Detection Pendant enables you to send an alarm to the emergency response 
center when you need it by pressing the blue  Emergency Help Button. It also 
pr ovides extra protection by automatically sending an alarm if you fall and are unable 
to push your button.   
For assistance call:  800.568.1216
Fall Detection Pendant User Guide
  3  
						

							Using the Fall Detection Pendant with the ADT Health Systems 
The Fall Detection Pendant is compatible with both the Medical Alert Plus and 
On -the -Go  Emergency Response Systems. The Medical Alert Plus System uses  a 
fixed  Base Station that  resides within  your home. The On- the-Go Emergency 
Response System features  a  portable  Mobile Device that you can use  inside  your  
home  and  take with you when you leave  home.  You can speak with an emergency 
response operator using either of these two devices.  The Fall Detection Pendant 
itself is not capable of  two -way communication.  
Base Station used with 
Medical Alert Plus System 
Mobile Device used with 
On-the-Go Emergency Response System 
4  ADT ® Health Customer Support 800.568.1216   
						

							T
his  user guide  describes using the Fall Detection Pendant with both  of these 
systems.  Please remember that w hen we mention the Base Station, we are referring 
to the  Medical Alert Plus System . When we talk about the Mobile Device, we are 
referring to the On -the -Go Emergency Response System . 
The Fall Detection Pendant does not detect  100% of falls. If able,  you should always 
push  the blue Emergency Help Button when  you need assistance. You will find 
instructions on how to set up your system in the  user guide for your  Medical Alert 
Plus System  or On-the -Go Emergency Response System . 
Fall Detection Pendant User Guide   5  
						

							Fall Detection Pendant Features 
Multicolor 
Indicator 
Emergency Help 
(Blue) Button 
Technical Support 
Use Only 
6  ADT ® Health Customer Support 800.568.1216   
						

							Putting on the Fall Detection Pendant 
1.Place the Fall Detection Pendant around your neck and adjust the lanyard so that
it rests at chest level with the Pendant  facing  away from your body  so that it is
easier for you to press.
2.Wear the Fall Detection P endant outside your shirt, as wearing it inside your shirt
can reduce the percentage of falls being detected.
NOTE:
   Please handle your Fall Detection Pendant with care when putting it on or
taking it off, as the device  may interpret this movement as a fa ll and activate. 
   If the Fall Detection Pendant does sense a fall, it sounds a series of beeps and 
the red light begins flashing. 
  You can cancel the Fall Detection alarm by pressing and holding  the  blue 
Emergency Help Button on the Fall Detection Pendant for approximately 5 
seconds until the light flashes green once and you hear a series of beeps.  
  If you are unable to cancel, please tell the operator that it was a false alarm. 
If you do not respond or speak to the operator, emergency help will be 
dispatc hed.  
Fall Detection Pendant User Guide   7  
						

							Testing Your Fall Detection Pendant 
Please have your complete system near you at the time of testing.   
NOTE:  It is important that you test your system at least once a month. 
1.Firmly p ress the blue button on the Fall Detection Pendant one time.
  An alarm is sent to the  Base Station or Mobile Device.
   T

he Base Station  states, “CALL IN PROGRESS .” After the Fall Detection alarm
is received, the  Base Station states , “PLEASE STAND BY FOR OPERATOR .” 
   The Mobile Device sounds three (3) double beeps and the red ring around the 
gray Emergency button lights up for several seconds, and then  fades out . 
   An emergency operator will speak with you through the  Base Station or 
Mobile Device . 
2.Tell the operator th at this is not an emergency and that you are testing  the system.
    If you do not respond or speak to the operator and explain that you are testing
your unit, emergency help will be dispatched.  
NOTE:  Neither t he Base Station  nor the Mobile Device will tran smit an emergency 
call if you have already sent one within the previous two minutes. 
8  ADT ® Health Customer Support 800.568.1216   
						

							Testing Fall Detection 
Please have your complete system near you at the time of testing. 
1.Drop the Fall Detection Pendant from a height of approximately 18 inches. The
Pe ndant  takes 20 to 30 seconds to interpret the movement and determine if an
actual fall has occurred. If it determines that a fall has occurred:
   The  Fall Detection Pendant sends a signal to the Base Station  or Mobile
Device . 
   The  Fall Detection Pendant sounds a series of beeps and the light flashes red 
for 20 seconds. 
   The  Base Station  states,  “FALL DETECTED, PRESS AND HOLD BUTTON TO 
CANCEL .” 
   The Mobile Device sounds three (3) double beeps and the red ring around the 
gray Emergency button lights up for several seconds, and then  fades out . 
2.Do not pick up the Fall Detection Pendant before the test is completed, as it may
interpret this as normal movement and cancel the test call.
Fall Detection Pendant User Guide   9  
						

							To cancel the Fall Detection test  call: 
  Press and hold  the  blue  Emergency Help Button on the Fall Detection Pendant 
for five seconds until it flashes green once and you hear a series of beeps. The 
alarm is not sent to the emergency response center.  
  You can also cancel the Fall Detection alarm  by pressing the blue RE SET button 
on  the  Base Station . If you cancel the Fall Detection alarm, your Base Station  
states, “ALARM CANCELLED. ”  
   You cannot cancel the Fall Detection alarm with t he Mobile Device. You must 
press the blue button on the Fall Detection Pendant to cancel the  alarm. 
NOTE:  
If you do not cancel the alarm during the first 20 seconds after a fall was 
detected,  a call will be made to the Emergency Response Center.  Please tell the 
operator that you are testing your system. If you do not respond or speak  to the 
operator  and explain that this is a test, emergency help will be dispatched.  
10  ADT ® Health Customer Support 800.568.1216