ADT Security Services Concord 4 User Manual

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• EXIT— press once to use the Quick Exit feature.
• AWAY—press once to arm to Level 3—AWAY.
Note  Macro Keys should not be 
programmed to disarm the 
system.Your installer can also program these buttons to perform a system command different from those 
described. For example, instead of entering the command 2 + CODE + 4 + 6 (arm to STAY with 
No Delay and Latchkey), your installer can program one of the macro keys to perform the task 
with just one press. Check with your installer for more information.
System 
InformationThere is information about your system that is useful to know. This includes the factory code, the 
system number, the system level, and software version.
After identifying the information for your system, make a note of it in the “Appendix A: User 
Sheets”.

						

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• The Viewing Event History mode will exit automatically after one minute of inactivity OR 
when an alarm occurs.
The following table is a comprehensive list of displayed events and their associated details (parti-
tion, current arming level, zone, bus unit number, source and user). If details are displayed for an 
event an X will appear in the table.
• Partitions are displayed as P1 - P6, depending on which partition the event occurred.
• Current Arming Level will display Lx, where x is the current arming level of the event.
• Zone will display Zx, where x is the zone of the event.
• Bus Unit Number will display Bx, where x is the unit number of the Bus device.
• Source will display Sxxx, where xxx is the source number in the event (see table on source 
numbers for more information).
• User will display Uxxx, where xxx is user number in the event (see table on user numbers for 
more information).
EventDisplayPartitionCurrent 
Arming 
LevelZoneBus Unit 
NumberSource 1User 2
AC Power Failure AC POWER FAILURE X
AC Power Restoral AC POWER RESTORAL X
Antenna Tamper RCVR TAMPER X X
Arming Level Change 
3ARM LEVEL CHANGE X X X
Auto Force Arm  AUTO FORCE ARM X X X
Auto Phone Test AUTO PHONE TEST X
Auxiliary Panic AUXILIARY PANIC X X
Auxiliary Panic Cancelled AUXLRY CANCELLED X X
Bus Cover Tamper BUS TAMPER X X
Bus Failure BUS FAILURE X X
Closing Report CLOSING REPORT X X X X
CPU Back In Service BACK IN SERVICE X X
CPU Battery Restoral BATTERY RESTORED X
CPU Low Battery CPU LOW BATTERY X
Daylight Savings Time Adjust DAYLIGHT SAVINGS
Download Session Entry DOWNLOAD ENTRY
Download Session Exit DOWNLOAD EXIT
Duress Alarm DURESS X X
Event Buffer Viewing Entry EVENT VIEW ENTRY X X X
Event Buffer Viewing Exit EVENT VIEW EXIT X X X
Fire Panic FIRE PANIC X X
Fire Panic Cancelled FIRE CANCELLED X X
Force Arm FORCE ARM X X X
Installer Programming Entry INST PROG ENTRY X X X
Installer Programming Exit INST PROG EXIT X X X
Lost Event (buffer overflow) LOST EVENT
Main Unit Tamper MAIN UNIT TAMPER X
Memory Clear MEMORY CLEAR
Memory Failure MEMORY FAILURE
No Activity Alarm ACTIVITY ALARM X 
						

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User information is shown in the following table.
No Activity Cancelled ACTIVITY CANCEL X X
Opening Report OPENING REPORT X X X X
Phone Failure PHONE FAILURE X
Phone Line Test Failure PHONE LINE FAIL X
Phone Line Test Restoral PH LINE RESTORED X
Phone Test PHONE TEST X X X
Police Panic POLICE PANIC X X
Police Panic Cancelled CANCELLED X X
Receiver Failure RECEIVER FAILURE X X
Receiver Jam RECEIVER JAM X X
Recent Closing RECENT CLOSING X X X
Remote Access Lockout REMOTE LOCKOUT
Repeater Jam REPEATER JAM X X
Repeater Jam Restoral JAM RESTORED X X
Siren Trouble SIREN TROUBLE
Swinger Shutdown SWINGER X X
Time Change TIME CHANGE
Touchpad Tamper TOUCHPAD TAMPER X X
Touchpad Tamper Cancelled TP TAMPER CANCEL X X
Two Trip Error TWO TRIP ERROR X X
User Programming Entry USER PROG ENTRY X X X
User Programming Exit USER PROG EXIT X X X
Zone Alarm ALARM X X
Zone Alarm Cancel ALARM CANCELLED X X
Zone Alarm Restoral ZONE RESOTRED X X
Zone Battery Restoral BATTERY RESTORED X X
Zone Bypass BYPASSED X X X
Zone Low Battery LOW BATTERY X X
Zone Supervisory SUPERVISORY X X
Zone Tamper TAMPER X X
Zone Trouble TROUBLE X X
Zone Trouble Restoral TROUBLE RESTORED X X
Zone Unbypass UNBYPASSED X X X
1 Source information is shown only if the information was available when the event was buffered.2 User information is shown only if the information was available when the event was buffered.3 Line two of the display also contains “P-C” where P is the previous arming level and C is the current arming level.
EventDisplayPartitionCurrent 
Arming 
LevelZoneBus Unit 
NumberSource 1User 2
Detail Screen DisplayUser
U001 - U096 Wireless Touchpad or Keyfob 
						

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Source information is shown in the following table.
Using a 
Touchtone 
Phone to 
Operate Your 
SystemYour system may be equipped with an option that allows system operation from a Touchtone 
phone, on or off the premises. 
This option enables programmed text to be spoken through the phone and/or broadcast through 
interior speakers. Except for custom words, the voice speaks the text that appears on alphanu-
meric touchpads in the system.
Phone Command Prefix
What distinguishes a call to the panel from any other out-going or incoming call is the use of the 
Phone Command Prefix:
• In the case of on-site operation, if the Phone Command Prefix is dialed first (within 5 seconds 
of picking up the phone), the panel waits for a valid access code or command.
• If the system is being accessed remotely, the Phone Command Prefix is used in conjunction 
with the access code.
The prefix is usually 
#, but can be changed to * by the installer. If your prefix has been changed, 
use 
* as the first key you press instead of #.
Accessing the System from Off-site
To access the system from off-site, the system needs to recognize two things about the call:
• The panel needs to recognize that it should answer the phone.
• The panel needs to recognize that the code entered has the authority to operate the system 
from off-site.
U600 - U829 Regular User Codes 000 - 229
U830 - U835 Partition Master Codes 1 - 6
U838 - U843 Partition Duress Codes 1 - 6
U846 System Master Code
U847 Installer Code
U848 Dealer Code
U849 AVM Code
U850 Quick Arming
U851 Keyswitch Arming
U852 System
Detail Screen DisplaySource
S00 Premise Phone
S01 Phone During Conversation
S02 Remote Phone
S06 Auto Stay Arming
S07 Automation Module
S08 Keyswitch Arming Zone
S09 System
S1xx (xx = Zone Number) Keychain Touchpad 
S1xx (xx = Zone Number) Wireless Touchpad 
S3xx (xx = Bus Unit Number) Alphanumeric Touchpad
S6xx (xx = Bus Unit Number) Fixed Display Touchpad
Detail Screen DisplayUser 
						

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When using a cellular phone to operate the system, follow the off-site operating instructions.
How the Panel Answers the Phone
When you call the panel, it needs to recognize that it should answer the incoming call. This is 
accomplished by one of two methods: 
• Ring-Hang-Ring method
• Twelve-Ring method
Ring-Hang-Ring Method
You can use this method if there is no chance that an answering machine or person will pick up 
the call on the first ring.
1. Call the panel. (In most cases this is the same number as the regular phone.) 
2. Let the phone ring once, then hang up.
3. Wait between 8 and 30 seconds, then call the system again. This time the panel will answer 
(“System hello,”) on the first ring.
4. Enter
 # (your designated Phone Command Prefix).
5. Enter your access 
CODE. You hear a short status message, such as, “System is OK.” 
6. Proceed with system commands.
Twelve-Ring
You can use this method if there is no chance that an answering machine or person will pick up 
the call before the twelfth ring.
1. Call the panel and let the phone ring. The panel will answer “System hello” after the twelfth 
ring.
2. Enter
 # (your designated Phone Command Prefix).
3. Enter your access 
CODE. You hear a short status message, such as, “System is OK.” 
4. Proceed with system commands.
Codes with Remote Access Capability
The ability to access the system from off-site is determined by a code attribute (see “Assigning 
Code Attributes”).
Check the User Sheets in Appendix A to see which access codes have the ability to operate the 
system from off-site.
Touchtone Phone System Operation
Phone operation of your system involves 2 steps: 
Step 1.  Use a Touchtone phone to access the system.
Local Phone Access Pick up the phone. Within 5 seconds of picking up the phone receiver, 
enter # (or 
*).
Remote Phone Access Use the Ring-Hang-Ring or the Twelve-Ring method to get the system 
to answer the call.
Then enter 
# (or *) + CODE  
						

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Activating a Police Panic Alarm
Your system can be set up so you can activate a Police panic alarm from an on-site Touchtone 
phone. If your system is set up for this:
• Press the 
* repeatedly, regardless of your phone command prefix key.
• Do not wait more than two seconds between key presses. Continue pressing 
* even if you 
hear the system voice interrupt with a system status.
Off-site Touchtone phones cannot activate this alarm.
Step 2. Enter the command.
Disarm the system
# + 1 + CODE
Arm to Level 2*# + 2 + CODE
Arm to Level 3*# + 3 + CODE
Send a Police panic alarm * + * + * + * + * + *(Available from on-site only.)
Arm system with No Delay*
# + 2 + CODE + 4 or
# + 3 + CODE + 4 
Arm to enable Latchkey*
# + 2 + CODE + 6 or
# + 3 + CODE + 6 
Arm system with exit lights off*
# + 2 + CODE + 0 or
# + 3 + CODE + 0 
Bypass a sensor
Indirectly: Arm system + 
# + #
Directly: # + # + CODE + Sensor Number
Arm silently*
# + 5 + 2 + CODE or
# + 5 + 3 + CODE
Turn all lights on/off# + 0 + 0
Turn specific lights on/off# + 0 + Light number (1–9)
Cancel an accidental alarm
# + 1 + CODE or # + CODE
Check the system status# + * for short status
# + ** for full status
Turn Chime on/off
# + 7 + 1
Turn Energy Saver on/off# + 7 + 2
Disable local phone access# + 7 + 3 (on-site only) or
Wait 5 seconds after picking up a local phone.
Check alarm memory
# + 7 + 6
Activate Outputs# + 7 + 7 + Output number (1–6)
* If Quick Arm feature is on, access code is not required.  See page 6 for more information. 
						

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Phone Questions?
What if someone calls while I’m operating the panel?
If the phone rings while you’re using it to operate the system, you’ll hear one long beep for each 
ring from interior speakers and phones. You can answer the call by simply hanging up on the sys-
tem, then answering the call as you normally would.
You’ll have to initiate another session to resume system operation.
Can I control the system while I’m talking on the phone?
No.
How do I perform other phone operations without commanding my security system?
You can use your phone for transactions such as banking from home by temporarily disengaging 
phone control to your security system. The following procedure will work for one call at a time.

						

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4. Disarm to Level 1—Off to exit Test Mode.
Phone Communication Test
The purpose of this test is to verify communication between the central monitoring station and 
your system.
Most phone tests take only a few minutes, however, your system will try for up to 15 minutes to 
establish a connection if necessary.
DeviceTest ProcedureTouchpad Result(s)
Touchpad Trip a:
Police panic alarm,
Fire panic alarm, and 
Auxiliary panic alarm.
• Touchpad Panic POLICE OK
• Touchpad Panic FIRE OK
• Touchpad Panic AUXILIARY OK
• POLICE PANIC OK
•FIRE PANIC OK
• AUXILIARY PANIC OK
Wireless Touchpad Press the Bypass key.• Zones nn OK
• TOUCHPAD nn OK
Keychain Touchpad
Press and hold the Lock   and Unlock   buttons 
simultaneously for 3 seconds.• Zones nn OK
• TOUCHPAD nn OK
Press and hold the Star   and Light   buttons 
simultaneously for 3 seconds.• Touchpad Panic AUXILIARY OK
• AUXILIARY PANIC OK
Panic button Press and hold the appropriate panic button(s) for 3 
full seconds.• Zones nn OK
•SENSOR nn OK
Door/window sensor Open the secured door or window.• Zones nn OK
•SENSOR nn OK
Smoke detector Press and hold the test button until the system sounds 
transmission beeps.• Zones nn OK
•SENSOR nn OK
Motion detector Avoid the motion detector view for 5 minutes, then 
enter its view.• Zones nn OK
•SENSOR nn OK
Rate-of-Rise Heat Detec-
tor (Not UL investigated)Rub your hands together until warm, then place one 
hand on the detector for 30 seconds.• Zones nn OK
•SENSOR nn OK
Shock sensor
(Not UL investigated)Tap the glass twice, away from the sensor.  Wait at 
least 30 seconds before testing again.• Zones nn OK
•SENSOR nn OK
Phone Interface and 
Voice ModuleActivate a Police panic by accessing the system using 
the phone and pressing 
* + * + * + * + * + *.• POLICE PANIC OK
Glass guard sensor
(Not UL investigated)Tap the glass 3 or 4 inches from the sensor.• Zones nn OK
•SENSOR nn OK
Freeze sensor
(Not UL investigated)Apply an ice cube wrapped in plastic to the sensor. Do 
not allow the sensor to get wet.• Zones nn OK
•SENSOR nn OK
• If you need more time to complete testing, restart the timer by pressing 
8 + CODE + 3.
• Check to see that all sensors have been tested by pressing 
*. Touchpads display a list of untested sensors.
• You will know that you have finished testing when touchpads display, “SENSOR TEST OK” or “ZONES ALL 
TESTED.” 
						

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Common Questions and Answers
Q. I can’t arm my system.
A. Try the following:
• If arming to Level 2—STAY or Level 3—AWAY, make sure all monitored perimeter doors 
and windows are closed.
• Press 
* for a system status and for clues to the problem.
• Call the installer.
Q. I cannot bypass a sensor: my alphanumeric touchpad displays “INVALID” and my fixed dis-
play touchpad sounds a single, long beep.
A. Possible explanations include:
• The sensor you’re trying to bypass may not be active in the current arming level. For exam-
ple, an interior motion detector will not be active in Level 2—STAY.
• You may be trying to bypass a 24-hour sensor that cannot be bypassed, such as a smoke 
detector.
• Your access code has not been assigned the direct bypassing attribute. See “Assigning the 
Direct Bypassing Attribute”.
Q. I can’t arm my system to Level 3—AWAY.
A. If a delay door is open while you’re trying to arm the system to Level 3 or a delay door was 
not activated after the arming attempt, the system will arm to Level 2 instead. Close the delay 
door, arm the system to Level 3, then exit through a delay door.
Phone Issues
Q. How do I disable my system long enough to retrieve messages from work or to do banking 
over the phone?
A. Solutions include:
• Disengage the security system from local phone control by entering 
# + 7 + 3. The system 
responds by returning a dial tone.
• Pick up the phone receiver and wait 5 seconds before dialing any numbers. After the 5 second 
period, the system disables local phone control and ignores phone commands.
Lighting Issues
Q.My lights don’t come on automatically as they’ve been programmed to do.
A.Try the following:
• Does the lamp have a working bulb?
• Is the lamp plugged in at a working outlet that is not controlled by a light switch?
• Is the lamp plugged in to a lamp module? 
• Make sure that you’ve attached the correct time schedule as described in “Advanced Light 
Control”.
• Check to see that you’ve set up the time schedule correctly as described in “Creating Time 
Schedules”.
• Check the User Sheets in Appendix A to see in which partition the light is set up to be active.