Acer Ferrari One Service Guide
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Appendix A161 FO200- 312G25nEMEA Cyprus LX.FRC02.141 FO200-312G25n W7HP64FRCY1 MC UMACrk 1*2G/250/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 312G25nEMEA Israel LX.FRC02.140 FO200-312G25n W7HP64FRIL1 MC UMACrk 1*2G/250/BT/6L2.8/5R/ CB_bgn_0.3D_AU_HE52 FO200- 312G25nEMEA Israel LX.FRC02.139 FO200-312G25n W7HP64FRIL1 MC UMACrk 1*2G/250/6L2.8/5R/ CB_bgn_0.3D_AU_HE32 FO200- 312G25nEMEA Cyprus LX.FRC02.136 FO200-312G25n W7HP64FRCY1 MC UMACrk 1*2G/250/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 312G25nEMEA Israel LX.FRC02.135 FO200-312G25n W7HP64FRIL1 MC UMACrk 1*2G/250/6L2.8/5R/ CB_bgn_0.3D_AU_HE52 FO200- 312G25nEMEA Middle East LX.FRC02.134 FO200-312G25n W7HP64EMFRME4 MC UMACrk 1*2G/250/BT/6L2.2/5R/ CB_bgn_0.3D_AU_RU62 FO200- 313G25nEMEA Turkey LX.FRC02.102 FO200-313G25n W7HP64EMFRTR1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_TR42 FO200- 314G25iEMEA Russia LX.FRC02.128 FO200-314G25i W7HP64RUFRRU1 MC UMACrk 2*2G/250/BT/6L2.2/5R/ CB_bg_0.3D_AU_RU62 FO200- 314G25iEMEA Russia LX.FRC02.133 FO200-314G25i W7HP64RUFRRU1 MC UMACrk 2*2G/250/6L2.2/5R/ CB_bg_0.3D_AU_RU62 FO200- 313G25nEMEA Eastern EuropeLX.FRC02.132 FO200-313G25n W7HP64FREU5 MC UMACrk 2G+1G/250/BT/6L2.2/5R/ CB_bgn_0.3D_AU_RO12 FO200- 313G25nEMEA Eastern EuropeLX.FRC02.131 FO200-313G25n W7HP64FREU4 MC UMACrk 2G+1G/250/BT/6L2.2/5R/ CB_bgn_0.3D_AU_SV22 FO200- 312G16nWW WW S2.FRC02.004 FO200-312G16n W7HP64FWW1 MC UMACrk 2*1G/160/BT/6L2.2/5R/ CB_bgn_0.3D_AU_ES64 FO200- 314G50nEMEA Norway LX.FRC02.127 FO200-314G50n W7HP64FRNO1 MC UMACrk 2*2G/500_L/BT/6L2.2/5R/ CB_bgn_0.3D_AU_NO12 FO200- 314G50nEMEA Norway LX.FRC02.126 FO200-314G50n W7HP64FRNO1 MC UMACrk 2*2G/500_L/6L2.2/5R/ CB_bgn_0.3D_AU_NO12 FO200- 313G32nEMEA Denmark LX.FRC02.125 FO200-313G32n W7HP64FRDK2 MC UMACrk 2G+1G/320/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ENS1 FO200- 312G25nEMEA UK LX.FRC02.005 FO200-312G25n W7HP64FRGB1 MC UMACrk 1*2G/250/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 312G25nEMEA Middle East LX.FRC02.003 FO200-312G25n W7HP64EMFRME2 MC UMACrk 1*2G/250/BT/6L2.2/5R/ CB_bgn_0.3D_AU_AR22 ModelROCountryAcer Part NoDescription
162Appendix A FO200- 313G25nEMEA Middle East LX.FRC02.098 FO200-313G25n W7HP64EMFRME2 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_AR22 FO200- 312G25nCHINA China LX.FRC01.001 FO200-312G25n W7HB64SCFRCN1 MC UMACrk 1*2G/250/BT/6L2.8/5R/ CB_bgn_0.3D_AU_SC12 FO200- 313G50nAAP Singapore LX.FRC02.122 FO200-313G50n W7HP64FRSG1 MC UMACrk 2G+1G/500_L/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 314G50nAAP Singapore LX.FRC02.121 FO200-314G50n W7HP64FRSG1 MC UMACrk 2*2G/500_L/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 314G50nEMEA Germany LX.FRC02.120 FO200-314G50n W7HP64FRDE1 MC UMACrk 2*2G/500_L/BT/6L2.8/5R/ CB_bgn_0.3D_AU_DE62 FO200- 312G32nTWN GCTWN LX.FRC02.118 FO200-312G32n W7HP64FRTW1 MC UMACrk 1*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_AU_TC12 FO200- 312G32nAAP Japan LX.FRC02.117 FO200-312G32n W7HP64FJP1 MC UMACrk 1*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_AU_JA12_Rb23 FO200- 312G50nAAP Japan LX.FRC02.116 FO200-312G50n W7HP64FPJP1 MC UMACrk 1*2G/500_L/BT/6L2.8/5R/ CB_bgn_0.3D_AU_JA12Rb25F FO200- 314G32nAAP Japan LX.FRC02.114 FO200-314G32n W7HP64FPJP1 MC UMACrk 2*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_AU_JA12_Rb43F FO200- 313G25nAAP Singapore LX.FRC02.113 FO200-313G25n W7HP64FRSG1 MC UMACrk 2G+1G/250/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 313G32nAAP Singapore LX.FRC02.112 FO200-313G32n W7HP64FRSG1 MC UMACrk 2G+1G/320/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 313G25nEMEA Turkey LX.FRC02.101 FO200-313G25n W7HP64EMFRTR1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_TR32 FO200- 313G25nEMEA Austria LX.FRC02.072 FO200-313G25n W7HP64FRAT1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_DE62 FO200- 313G25nEMEA Germany LX.FRC02.012 FO200-313G25n W7HP64FRDE1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_DE62 FO200- 313G25nEMEA Israel LX.FRC02.085 FO200-313G25n W7HP64FRIL1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_HE52 FO200- 313G25nEMEA Israel LX.FRC02.084 FO200-313G25n W7HP64FRIL1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_HE32 FO200- 313G25nEMEA Poland LX.FRC02.087 FO200-313G25n W7HP64FRPL1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_PL72 ModelROCountryAcer Part NoDescription
Appendix A163 FO200- 313G25nEMEA South Africa LX.FRC02.091 FO200-313G25n W7HP64EMFRZA2 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES62 FO200- 313G25nEMEA Middle East LX.FRC02.095 FO200-313G25n W7HP64EMFRME6 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES62 FO200- 313G25nEMEA Czech LX.FRC02.074 FO200-313G25n W7HP64FRCZ2 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_SK12 FO200- 313G25nEMEA Italy LX.FRC02.086 FO200-313G25n W7HP64FRIT1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_IT12 FO200- 313G25nEMEA Middle East LX.FRC02.093 FO200-313G25n W7HP64EMFRME2 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_AR12 FO200- 313G25nEMEA Middle East LX.FRC02.094 FO200-313G25n W7HP64EMFRME2 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES62 FO200- 313G25nEMEA Sweden LX.FRC02.073 FO200-313G25n W7HP64FRSE1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_FI12 FO200- 313G25nEMEA Finland LX.FRC02.077 FO200-313G25n W7HP64FRFI2 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_FI12 FO200- 313G25nEMEA Denmark LX.FRC02.066 FO200-313G25n W7HP64FRDK1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_NO12 FO200- 313G25nEMEA Portugal LX.FRC02.079 FO200-313G25n W7HP64FRPT1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_EN61 FO200- 313G25iEMEA Russia LX.FRC02.104 FO200-313G25i W7HP64RUFRRU1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bg_0.3D_AU_RU62 FO200- 313G25nEMEA Latvia LX.FRC02.075 FO200-313G25n W7HP64FRLV1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_RU22 FO200- 313G25nEMEA Middle East LX.FRC02.096 FO200-313G25n W7HP64EMFRME4 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_RU62 FO200- 313G25nEMEA UK LX.FRC02.001 FO200-313G25n W7HP64FRGB1 MC UMACrk 2G+1G/250/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 313G25nEMEA Greece LX.FRC02.083 FO200-313G25n W7HP64FRGR1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_EL32 FO200- 313G25nEMEA Switzerland LX.FRC02.088 FO200-313G25n W7HP64FRCH1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_IT42 FO200- 313G25nEMEA Cyprus LX.FRC02.082 FO200-313G25n W7HP64FRCY1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES62 ModelROCountryAcer Part NoDescription
164Appendix A FO200- 313G25nEMEA UK LX.FRC02.089 FO200-313G25n W7HP64FRGB1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES62 FO200- 313G25nEMEA Algeria LX.FRC02.092 FO200-313G25n EM W7HP64EMFRDZ1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES82 FO200- 313G25nEMEA Middle East LX.FRC02.099 FO200-313G25n W7HP64EMFRME9 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES82 FO200- 313G25nEMEA South Africa LX.FRC02.090 FO200-313G25n W7HP64EMFRZA1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES82 FO200- 313G25nEMEA Middle East LX.FRC02.097 FO200-313G25n W7HP64EMFRME3 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES82 FO200- 313G25nEMEA Spain LX.FRC02.081 FO200-313G25n W7HP64FRES1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES52 FO200- 313G25nEMEA France LX.FRC02.067 FO200-313G25n W7HP64FRFR1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_ES82 FO200- 313G25nEMEA Norway LX.FRC02.071 FO200-313G25n W7HP64FRNO1 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_NO12 FO200- 313G25nEMEA Luxembourg LX.FRC02.070 FO200-313G25n W7HP64FRLU3 MC UMACrk 2G+1G/250/6L2.2/5R/ CB_bgn_0.3D_AU_IT42 FO200- 312G16nTWN GCTWN LX.FRC02.111 FO200-312G16n W7HP64FRTW1 MC UMACrk 1*2G/160/BT/6L2.2/5R/ CB_bgn_0.3D_AU_TC12 FO200- 312G25nTWN GCTWN LX.FRC02.110 FO200-312G25n W7HP64FRTW1 MC UMACrk 1*2G/250/BT/6L2.2/5R/ CB_bgn_0.3D_AU_TC12 FO200- 314G32nAAP Australia/ New ZealandLX.FRC02.109 FO200-314G32n W7HP64FRAU1 MC UMACrk 2*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 312G25nAAP Singapore LX.FRC02.108 FO200-312G25n W7HP64FRSG1 MC UMACrk 1*2G/250/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 314G50nAAP Australia/ New ZealandLX.FRC02.107 FO200-314G50n W7HP64FRAU1 MC UMACrk 2*2G/500_L/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 314G32nAAP Singapore LX.FRC02.106 FO200-314G32n W7HP64FRSG1 MC UMACrk 2*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 312G32nAAP Singapore LX.FRC02.105 FO200-312G32n W7HP64FRSG1 MC UMACrk 1*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 314G50nCHINA China LX.FRC02.009 FO200-314G50n W7HP64SCFRCN1 MC UMACrk 2*2G/500_L/BT/6L2.8/ 5R/CB_bgn_0.3D_AU_SC12 ModelROCountryAcer Part NoDescription
Appendix A165 FO200- 312G25nEMEA Spain LX.FRC02.013 FO200-312G25n W7HP64FRES1 MC UMACrk 2*1G/250/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES52 FO200- 312G25nEMEA France LX.FRC02.010 FO200-312G25n W7HP64FRFR1 MC UMACrk 1*2G/250/BT/6L2.2/5R/ CB_bgn_0.3D_AU_ES82 FO200- 314G25nWW WW S2.FRC02.005 FO200-314G25n W7HP64FWW1 MC UMACrk 2*2G/250/BT/6L2.2/5R/ CB_bgn_0.3D_AU_ES64 FO200- 312G25nEMEA UK LX.FRC02.007 FO200-312G25n W7HP64FRGB1 MC UMACrk 1*2G/250/BT/6L2.2/5R/ CB_bgn_0.3D_AU_ES62 FO200- 314G32nEMEA UK LX.FRC02.002 FO200-314G32n W7HP64FRGB1 MC UMACrk 2*2G/320/6L2.8/5R/ CB_bgn_0.3D_AU_ES62 FO200- 312G16nCHINA Hong Kong LX.FRC02.004 FO200-312G16n W7HP64FRHK2 MC UMACrk 2*1G/160/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ZH35 FO200- 312G25nTWN GCTWN LX.FRC02.008 FO200-312G25n W7HP64FRTW1 MC UMACrk 1*2G/250/BT/6L2.8/5R/ CB_bgn_0.3D_AU_TC12 FO200- 312G16nWW GCTWN S2.FRC02.003 FO200-312G16n W7HP64FWW1 MC UMACrk 2*1G/160/BT/6L2.2/5R/ CB_bgn_0.3D_AU_ES63 FO200- 312G25nWW WW S2.FRC02.002 FO200-312G25n W7HP64FWW1 MC UMACrk 1*2G/250/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES64 FO200- 312G16nWW WW S2.FRC02.001 FO200-312G16n W7HP64FWW1 MC UMACrk 1*2G/160/BT/6L2.8/5R/ CB_bgn_0.3D_AU_ES64 FO200- 312G32nAAP Thailand LX.FRB02.007 FO200-312G32n EM W7HP64EMFRTH1 MC UMAGCrk 1*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_G2K_AU_TH42 FO200- 314G32nAAP Thailand LX.FRB02.006 FO200-314G32n EM W7HP64EMFRTH1 MC UMAGCrk 2*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_G2K_AU_TH42 FO200- 314G50nAAP Thailand LX.FRB02.005 FO200-314G50n EM W7HP64EMFRTH1 MC UMAGCrk 2*2G/500_L/BT/6L2.8/5R/ CB_bgn_0.3D_G2K_AU_TH42 FO200- 314G50nWW WW S2.FRB02.004 FO200-314G50n W7HP64FWW1 MC UMAGCrk 2*2G/500_L/BT/6L2.2/5R/ CB_bgn_0.3D_G2K_AU_ES64 FO200- 314G32nAAP Australia/ New ZealandLX.FRB02.001 FO200-314G32n W7HP64FRAU1 MC UMAGCrk 2*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_G2K_AU_ES62 FO200- 314G50nAAP Australia/ New ZealandLX.FRB02.002 FO200-314G50n W7HP64FRAU1 MC UMAGCrk 2*2G/500_L/BT/6L2.8/5R/ CB_bgn_0.3D_G2K_AU_ES62 ModelROCountryAcer Part NoDescription
166Appendix A FO200- 312G25nAAP Australia/ New ZealandLX.FRB02.003 FO200-312G25n W7HP64FRAU1 MC UMAGCrk 1*2G/250/BT/6L2.8/5R/ CB_bgn_0.3D_G2K_AU_ES62 FO200- 312G32nAAP Australia/ New ZealandLX.FRB02.004 FO200-312G32n W7HP64FRAU1 MC UMAGCrk 1*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_G2K_AU_ES62 FO200- 314G50nWW WW S2.FRB02.002 FO200-314G50n W7HP64FWW1 MC UMAGCrk 2*2G/500_L/BT/6L2.8/5R/ CB_bgn_0.3D_G2K_AU_ES64 FO200- 314G32nWW WW S2.FRB02.001 FO200-314G32n W7HP64FWW1 MC UMAGCrk 2*2G/320/BT/6L2.8/5R/ CB_bgn_0.3D_G2K_AU_ES64 FO200- 314G32nWW WW S2.FRB02.003 FO200-314G32n W7HP64FWW1 MC UMAGCrk 2*2G/320/BT/6L2.2/5R/ CB_bgn_0.3D_G2K_AU_ES64 ModelROCountryAcer Part NoDescription
Appendix B167 Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire one series Compatibility Test Report released by the Acer Mobile System Testing Department. BRANDTy p eDescription Adapter DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF Battery SANYO 6CELL2.8 Battery SANYO UM-2009E Li-Ion 3S2P SANYO 6 cell 5600mAh Main COMMON ID:UM09E36 SIMPLO 6CELL2.2 Battery SIMPLO UM-2009E Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID:UM09E75 CPU AMD AAL310 CPU AMD Athlon L310 PGA 1.2G 1M Dual Core HDD SEAGATE N160GB5.4KS HDD SEAGATE 2.5 5400rpm 160GB ST9160314AS Wyatt SATA LF F/W:0001SDM1 SEAGATE N250GB5.4KS HDD SEAGATE 2.5 5400rpm 250GB ST9250315AS Wyatt SATA LF F/W:0001SDM1 HGST N320GB5.4KS HDD HGST 2.5 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W: C60F SEAGATE N500GB5.4KS HDD SEAGATE 2.5 5400rpm 500GB ST9500325AS Wyatt SATA LF F/W:0001SDM1 TOSHIBA N320GB5.4KS HDD TOSHIBA 2.5 5400rpm 320GB MK3255GSX Libra SATA LF F/W:FG011J LCD AUO NLED11.6WXGA GLED LCD AUO 11.6 WXGA Glare B116XW02 V0 1A (3G) LF 200nit 8ms 500:1 MEM ELPIDA SO1GBII8 Memory ELPIDA SO-DIMM DDRII 800 1GB EBE10UE8AFSA-8G- F LF 128*8 0.065um NANYA SO2GBII8 Memory NANYA SO-DIMM DDRII 800 2GB NT2GT64U8HD0BN- AD LF 128*8 0.07um VGA Chip None UMA UMA (AMD) NB Chipset AMD AMDRS780MN AMD RS780MN w/ HDCP EEPROM SB Chipset AMD AMDSB710 AMD SB710 Keyboard Appendix B
168Appendix B ACER NT1T Ferrari Keyboard ACER NT-1T Ferrari California Internal 11 Standard Black NONE Texture LAN Atheros AR8131L Atheros AR8131L WiFi Antenna WNC PIFA PIFA Audio Codec Realtek ALC272X Realtek Audio Codec ALC272X A cover ABS UV Red ABS UV Red B cover Mirror w/Camera Mirror w/Camera Bluetooth Foxconn BT 2.1 Foxconn Bluetooth BRM 2046 BT2.1 (T60H928.33) f/w:861 Camera Suyin 0.3M LDV Suyin Camera Rose_2G Card Reader 5 in 1-Build in 5 in 1-Build in MS, MS Pro, SD, SC, XD Ferrari Royalty Ferrari Royalty Ferrari Royalty Software McAfee Antivirus application McAfee Wiping Cloth Wiping Cloth Wiping Clothes Wiping Cloth Wipng Cloth - California Wireless LAN Foxconn 3rd WiFi 1x2 BGNFoxconn Wireless LAN Atheros HB93 1x2 BGN (HM) 3G Qualcomm Gobi2000 Qualcomm Gobi2000 BRANDTy p eDescription
Appendix C169 Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan. Acers Website offers you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acers Notebook, Desktop and Server models including: • Service guides for all models • Users manuals • Training materials • Bios updates • Software utilities • Spare parts lists • TABs (Technical Announcement Bulletin) For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material. Also contained on this website are: • Detailed information on Acers International Travelers Warranty (ITW) • Returned material authorization procedures • An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries. We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us. Appendix C