Acer Ferrari One Service Guide

							Chapter 3121
Replacing the HDD Module
1.Attach the rails and replace the four (4) screws in the HDD rails.
2.Connect the HDD cable to the HDD.
StepScrewQuantityScrew Type.
HDD Assembly 3.0*3.5 (silver) 4 
						

							122Chapter 3
3.Connect the HDD cable to the main board.
4.Lift up the black tab and place the HDD into the bay.
Replacing the Lower Covers
1.Replace the memory cover aligning the front tabs first. 
						

							Chapter 3123
2.Tighten the three (3) captive screws.
3.Replace the HDD cover, aligning the outside edge tabs first.
4.Tighten the two (2) captive screws. 
						

							124Chapter 3
Replacing the SIM Card
1.Insert the SIM card until it clicks into place.
Replacing the Battery
1.Insert the battery.
2.Slide the battery lock switch into the closed position. 
						

							Chapter 3125
Replacing the Dummy Card
1.Insert the dummy card until it clicks into place. 
						

							126Chapter 3 
						

							Chapter 4127
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or 
modified options can give false errors and invalid system responses.
1.Obtain the failing symptoms in as much detail as possible.
2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating 
the same operation.
3.Use the following table with the verified symptom to determine which page to go to.
4.If the Issue is still not resolved, see “Online Support Information” on page 165.
Symptoms (Verified)Go To
Power On Issue Page 128
No Display Issue Page 129
LCD Failure Page 131
Internal Keyboard Failure Page 132
Touchpad Failure Page 133
Internal Speaker Failure Page 134
Internal Microphone Failure Page 135
USB Failure Page 137
Other Function Failure Page 137
Chapter 4 
						

							128Chapter 4
Power On Issue
If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not 
replace non-defective FRUs:
Computer Shuts down Intermittently
If the system powers off at intervals, perform the following actions one at a time to correct the problem.
1.Check the power cable is properly connected to the computer and the electrical outlet. 
2.Remove any extension cables between the computer and the outlet.
3.Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly 
into a known good electrical outlet. 
4.Remove all external and non-essential hardware connected to the computer that are not necessary to 
boot the computer to the failure point.
5.Remove any recently installed software.
6.If the Issue is still not resolved, see “Online Support Information” on page 165.
Start
Check
AC/Battery
Power onSwap AC /Battery
to try
OK
NG
Check
Daughter/B &
FFC Whether
OK
OK
Swap Daughter/B
Re-plug PWR FFC
OK
NG
Swap M/B
Start
Check
AC/Battery
Power onSwap AC /Battery
to try
OK
NG
Check
Daughter/B &
FFC Whether
OK
OK
Swap Daughter/B
Re-plug PWR FFC
OK
NG
Swap M/B
Start 
						

							Chapter 4129
No Display Issue
If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace 
non-defective FRUs:
No POST or Video
If the POST or video doesn’t display, perform the following actions one at a time to correct the problem.
1.Make sure that the internal display is selected. On this notebook model, switching between the internal 
display and the external display is done by pressing Fn+F5. Reference Product pages for specific model 
procedures.
2.Make sure the computer has power by checking at least one of the following occurs:
• Fans start up 
• Status LEDs light up
If there is no power, see “Power On Issue” on page 128.
3.Drain any stored power by removing the power cable and battery and holding down the power button for 
10 seconds. Reconnect the power and reboot the computer.
4.Connect an external monitor to the computer and switch between the internal display and the external 
display is by pressing Fn+F5 (on this model). 
If the POST or video appears on the external display, see “LCD Failure” on page 131.
START
Power On ?No
Go to No Power
troubleshooting
step
Replace external
DDRAM module
Remove and
replace thermal
moduleReplace the
main board
Reconnect
SDRAM Module
LCD Module OK?Replace LCD
Panel and
Cable
Ext. DDRAM module
connected properly?
Ext. DDRAM
module functional?
CPU Thermal
Module properly
connected?
No
No
No
No 
						

							130Chapter 4
5.Disconnect power and all external devices including port replicators or docking stations. Remove any 
memory cards and CD/DVD discs. Restart the computer.
If the computer boots correctly, add the devices one by one until the failure point is discovered.
6.Reseat the memory modules.
7.Remove the drives (see “Disassembly Process” on page 34).
8.If the Issue is still not resolved, see “Online Support Information” on page 165.
Abnormal Video Display
If video displays abnormally, perform the following actions one at a time to correct the problem.
1.Reboot the computer.
2.If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and 
should be replaced. See “Disassembly Process” on page 34.
3.If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD 
is faulty and should be replaced. See “Disassembly Process” on page 34.
4.Adjust the brightness to its highest level. See the User Manual for instructions on adjusting settings. 
NOTE: Ensure that the computer is not running on battery alone as this may reduce display brightness.
If the display is too dim at the highest brightness setting, the LCD is faulty and should be replaced. See 
“Disassembly Process” on page 34.
5.Check the display resolution is correctly configured:
a.Minimize or close all Windows. 
b.If display size is only abnormal in an application, check the view settings and control/mouse wheel 
zoom feature in the application. 
c.If desktop display resolution is not normal, right-click on the desktop and select 
Personalize´ Display Settings. 
d.Click and drag the Resolution slider to the desired resolution. 
e.Click Apply and check the display. Readjust if necessary.
6.Roll back the video driver to the previous version if updated.
7.Remove and reinstall the video driver.
8.Check the Device Manager to determine that:
• The device is properly installed. There are no red Xs or yellow exclamation marks. 
• There are no device conflicts. 
• No hardware is listed under Other Devices.
9.If the Issue is still not resolved, see “Online Support Information” on page 165.
10.Run the Windows Memory Diagnostic from the operating system DVD and follow the onscreen prompts.
11 .If the Issue is still not resolved, see “Online Support Information” on page 165.
Random Loss of BIOS Settings
If the computer is experiencing intermittent loss of BIOS information, perform the following actions one at a 
time to correct the problem.
1.If the computer is more than one year old, replace the CMOS battery.
2.Run a complete virus scan using up-to-date software to ensure the computer is virus free.
3.If the computer is experiencing HDD or ODD BIOS information loss, disconnect and reconnect the power 
and data cables between devices.
If the BIOS settings are still lost, replace the cables.