3Com Palmone VII Organiser Instructions Manual

Appendix A Page 233
Proper use of the antenna
The antenna of your organizer is designed to be durable and can easily 
withstand years of normal use. It is a movable part, however, so it’s 
important to handle it with care. Keep these points in mind as you use 
the antenna:
nDo not lift or drag your organizer by the raised antenna.
nDo not bend the antenna.
nWhen you raise the antenna, you feel three clicks at its three 
positions: 90
°, 135°, and 180°. We recommend that you transmit or 
receive data only...

Page 234  Maintaining Your Organizer
T o  b e  su r e  th e  a n t e n n a  i s  ra i s e d  t o  18 0°, place the organizer face 
down on a flat surface and flatten the antenna against the sur-
face.
4. Grasp the antenna close to the pivot point with your thumb and 
index finger.
5. Using your thumb, firmly push the antenna out of the pivot point.
Note:After you remove the antenna, be careful not to change 
the alignment of the pivot point.
To insert the new antenna:
1. Holding the antenna in the 180°...

Appendix A Page 235
4. Put the AAA batteries back in.
5. If necessary, perform a HotSync operation to restore your data.
Resetting your organizer
Under normal circumstances, you will not have to use the reset 
button. On rare occasions, however, your organizer may no longer 
respond when you press buttons or tap the screen. In this case, you 
need to reset your organizer so that it will work again.
Performing a soft reset
A soft reset tells your organizer to stop what it’s doing and start over 
again....

Page 236  Maintaining Your Organizer
Performing a hard reset
With a hard reset, all records stored in your organizer are erased. Never 
perform a hard reset unless a soft reset does not solve your problem. 
After performing a hard reset, you can transfer the data in Palm™ 
Desktop software to your organizer by performing a HotSync 
operation.
To perform a hard reset:
1. Hold down the power button on the front panel of the organizer.
2. While holding down the power button, use the reset tool, or the tip...

Appendix A Page 237
2. From the HotSync Manager menu, choose Custom.
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note:Changing the HotSync setting from the default affects 
only the next HotSync operation. Thereafter, the HotSync 
actions revert to their default settings. 
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other 
applications.
9. Click Done to activate your...

Page 238  Maintaining Your Organizer 

Appendix B Page 239
Appendix B
Frequently Asked Questions
If you encounter a problem with your organizer, please search the 
following areas before you contact Customer Care or Technical 
Support:
nThe solutions offered in this chapter
nThe README file and HelpNotes located in the folder where you 
installed Palm™ Desktop organizer software on your computer 
(or on your installation CD-ROM or diskettes) 
nThe Palm Desktop online Help
nThe latest Palm VII™ organizer customer support information on...

Page 240  Frequently Asked Questions
Operating problems
ProblemSolution
I don’t see anything 
on my organizer’s 
screen. Try each of these in turn:
nAdjust the contrast control.
nMake sure batteries are installed 
properly.
nReplace the batteries. If your organizer 
still does not operate, try a soft reset. See 
“Resetting your organizer” in 
Appendix A.
I get a warning 
message telling me 
my organizer 
memory is full. nPurge the Date Book, To Do List, Mail, 
and iMessenger™ applications. This 
removes...

Appendix B Page 241
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, my organizer 
activates the wrong 
feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 8.
When I tap the Menu 
icon  , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
organizer to 
recognize my 
handwriting.nFor your organizer to recognize 
handwriting input with the stylus, you 
need to use Graffiti
® writing....

Page 242  Frequently Asked Questions
Wireless problems
ProblemSolution
The signal strength is 
weak.nMake sure the antenna is pointing 
straight up, perpendicular to the 
ground:
If you hold your organizer in your 
hand, raise the antenna to 135
°. 
If you lay it on a table or other surface 
parallel to the ground, raise the antenna 
to 90
°.
Tap the Diagnostics icon  . Then 
monitor the signal strength while you try 
the following solutions:
nMove away from your original location, 
five to ten feet in...