3Com Palmone VII Organiser Instructions Manual

Appendix B Page 243
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your organizer is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
8 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner of the screen). Choose All 
to display all of the...

Page 244  Frequently Asked Questions
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nCheck the Windows system tray to 
make sure the HotSync Manager is 
running. If it is not, open Palm Desktop 
software.
nClick the HotSync Manager, choose 
Setup, and click the Local tab. Check 
that the Serial Port setting displays the 
correct serial (COM) port where your 
cradle is attached.
nMake sure the cradle is connected 
securely.
I...

Appendix B Page 245
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.Try each of these in turn:
nMake sure HotSync Manager is 
running. If HotSync Manager is 
running, exit and restart it. 
nMake sure you selected Local from the 
HotSync Manager menu or the Palm 
Desktop software menu.
nCheck the cable connection between the 
cradle and the serial port on your 
computer.
nMake sure you selected the correct 
serial port on the Local tab in the Setup 
dialog. It should be...

Page 246  Frequently Asked Questions
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on 
and that it does not shut down 
automatically as part of an energy-
saving feature.
nMake sure the modem connected to your 
computer is turned on and is connected 
to the phone line. 
nMake sure Modem is checked in the 
HotSync Manager menu.
nMake sure the modem you are using 
with your organizer has an on-off...

Appendix B Page 247
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)nMake sure your modem resets before 
you try again. (Turn off your modem, 
wait a minute, then turn it back on.) 
Check the following on your organizer:
nConfirm that your modem is turned on.
nMake sure the dialing instruction dials 
the correct phone number. 
nIf you need to dial an outside line 
prefix, make sure you selected the Dial 
Prefix option on your organizer and 
entered the...

Page 248  Frequently Asked Questions
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm 
Computing platform 
device.nConfirm that your organizer and the 
other Palm VII organizer are between 
ten centimeters (approximately 4) and 
one meter (approximately 39) apart, 
and that the path between the two 
devices is clear of obstacles. Beaming 
distance to other Palm Computing 
platform devices may be different.
n  Move your organizer closer to the 
receiving device.
When someone 
beams...

Appendix B Page 249
Password problems
ProblemSolution
I forgot the 
password, and my 
organizer is not 
locked.You can use Security to delete the 
password. If you do this, your organizer 
deletes all entries marked as private. You 
can, however, perform a HotSync operation 
before you delete the password: the HotSync 
process backs up all entries, whether or not 
they are marked private. In this case, the 
following procedure restores your private 
entries and lets you access them:
1. Use the Palm...

Page 250  Frequently Asked Questions
Technical support and customer care
If, after reviewing the sources listed at the beginning of this appendix, 
you cannot solve your problem, contact your regional technical 
support office by e-mail, phone, or fax. For support e-mail addresses 
and phone numbers, see the Getting Started guide, which comes with 
your organizer.
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to...

Appendix C Page 251
Appendix C
Creating a Custom 
Expense Report
This section explains how to modify existing Expense application 
templates and how to create your own custom expense report 
templates for use with the Expense application.
Note:This section assumes that you are familiar with Microsoft 
Excel or a similar spreadsheet application. If you are not 
familiar with Microsoft Excel, consult your company’s 
Information Services department or another experienced user.
About mapping tables
Before...

Page 252  Creating a Custom Expense Report
the Excel macro how large the spreadsheet is and provides the data-
cell layout of the Excel template used for the Expense Report.
Customizing existing sample templates
Four sample Expense Report templates come with Palm Desktop 
software. These templates are stored in the Template folder (which is 
in the same folder as Palm Desktop software). 
If the layout of one (or more) of these templates is appropriate for your 
reporting needs, you can easily customize...