Xerox Synergix 510dp User Manual

							PROBLEM SOLVING
XEROX WIDE FORM AT 510dp OPERATOR MANUAL41
Roll media drawer jams
To clear a jam in a roll media drawer:
1.  Raise the output tray all the way so that it rests on top of the
printer.
2.  Lift the handle of the applicable drawer and open the drawer
all the way.
NOTE:  In some locations, high or low humidity affects the media
and causes print quality problems.  To resolve the problems, a
sealed media drawer can be installed on the printer in place of one
of the standard media drawers.
3.  Do one of the following:
•  If the drawer is a sealed media drawer, raise the Plexiglas
cover until it snaps in place.
•  If the drawer is not a sealed media drawer, proceed to
step 4.
4.  Squeeze the baffle release and raise the baffle until it locks in
place.
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							PROBLEM SOLVING
42XEROX WIDE FORM AT 510dp OPERATOR MANUAL
5.  Rotate the media roll to wind the end of the media onto the
roll.
6.  Examine the lead edge of the media for tears.
•  If the lead edge of the media is torn, folded, creased or
uneven, trim the lead edge.
7.  Rotate the media roll to feed the media under the baffle and
beyond the registration window.
8.  Squeeze the baffle release and lower the baffle until it locks in
place on both sides.
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							PROBLEM SOLVING
XEROX WIDE FORM AT 510dp OPERATOR MANUAL43
9.  Slowly rotate the media roll until the lead edge of the media is
centered in the registration window.
10.  Do one of the following:
•  If the drawer is a sealed media drawer, close the Plexiglas
cover.
•  If the drawer is not a sealed media drawer, proceed to
step 11.
11.  Close the roll media drawer.
12.  Lower the output tray.
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							PROBLEM SOLVING
44XEROX WIDE FORM AT 510dp OPERATOR MANUAL
Status codes
The status codes shown in the table below may appear on the
message display.  Follow the instructions in the table before calling
for service.
Table 2.  Status Code Table
Status code Explanation
C0.-- This code indicates a cutter problem.  Follow the instructions on the message display.
C1.-- This code indicates a problem with roll 1.  Follow the instructions on the message display.
C2.-- This code indicates a problem with roll 2.  Follow the instructions on the message display.
C3.-- This code indicates a problem with roll 3.  Follow the instructions on the message display.
C4.-- This code indicates a problem at the cut sheet feed-in shelf.  Follow the instructions on
the message display.
E2.-- This code indicates a problem in the paper path.  Follow the instructions on the message
display.
E4.-- This code indicates a problem in the fuser area.  Follow the instructions on the message
display.
E5.-- This code indicates an interlock problem.  Follow the instructions on the message display.
E6.-- This code indicates a problem in the paper path.  Follow the instructions on the message
display.
E7.-- This code indicates a communication failure with the AccXES controller.  Switch the
printer and controller off.  Wait a few seconds.  Then switch the controller and printer on.
E9.-- Switch the printer off.  Wait a few seconds.  Then switch the printer on.
F1.-- This code indicates a problem in the finisher.  Follow the instructions on the message
display.
F2.-- This code indicates a problem in the finisher.  Follow the instructions on the message
display.
J1.01 This code indicates that the toner cartridge should be replaced.  Refer to the Replacing
the toner cartridge section of this manual.
J2.02 This code indicates that the toner cartridge is not installed correctly.  Refer to the
Replacing the toner cartridge section of this manual.
LL.-- Switch the printer off.  Wait several seconds.  Then switch the printer on.
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							PROBLEM SOLVING
XEROX WIDE FORM AT 510dp OPERATOR MANUAL45
Error messages
The error messages shown in the table below may appear on the
message display.  Follow the instructions in the table before calling
for service.
Table 3.  Error Message Table
Error Message Problem Solution
CHECK FOLDER
FOLDER COMMUNICATIONS ERROR
#17FINISHER CONFIG TYPE
enabled, but no folder is
installed.1.  Press the On-line/Off-line key to
take the printer off-line.
2.  Reset the value to NONE.
Refer to Specifying the finisher
configuration type in this
manual for instructions.
F2-01 CHECK FOLDER
FOLDER COMMUNICATOINS ERROR
#01FINISHER CONFIG TYPE
enabled, but no folder is
installed.1.  Switch the printer Off.
2.  Wait five seconds.  Then switch
the printer On.
3.  As soon as the Printer
Firmware Version message is
displayed, press the On-
line/Offline key to take the
printer off-line.
4.  Reset the value to NONE.
Refer to Specifying the finisher
configuration type in this
manual for instructions.
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							PROBLEM SOLVING
46XEROX WIDE FORM AT 510dp OPERATOR MANUAL
Problem solving table
The table below lists some conditions that may occur during the
operation of the printer.  You may be able to resolve the problems
by following the suggested solutions in the table.  For problems
beyond the scope of this table, call for service.
Table 4.  Problem-Solving Table
Condition Causes Suggested Solutions
Portions of the prints are deleted. The media may be damp. Check the condition of the media.  If
damp, replace it.
Store the media in a sealed
package or bag.
The prints are light overall or have
light areas.The print density may be too light. Use the Printer Menu to adjust the
print density.  Refer to Adjusting
the print density in this manual.
The media may be too damp. If media is damp, replace it.
Use a sealed media drawer.
Store the media in a sealed
package or bag.
The tracing paper has wrinkles. The media may be too dry. Use a sealed media drawer.
Store the media in a sealed
package or bag.
Image is missing on left and right
sides of the print when using the
Scale-to-fit optionWhen using the Scale-to-fit option
the margins may have been set 0
(zero)Do not use a zero margin setting
when using Scale-to-fit. Try adding
a margin and increasing it, if
necessary, until the image is on the
print.
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							PROBLEM SOLVING
XEROX WIDE FORM AT 510dp OPERATOR MANUAL47
Calling for service
When you experience a problem with the printer, you may be able
to resolve it by referring to the procedures and tables in this
chapter.
If you are unable to resolve the problem, call your local Xerox
Engineering Systems office.
Local telephone number:  ________________________________
A customer service representative will answer any questions you
may have and, if necessary, arrange for a customer service
engineer to service your equipment.
Be prepared to provide the following information to the customer
service representative:
•  Customer account number:  ___________________________
•  Machine type:  XEROX Wide Format 510dp
•  Machine serial number:  ______________________________
NOTE:  The serial number is located behind the front door as
shown in the illustration below.
•  A description of the problem
•  If applicable, the status code and message that appear on the
message display.  Be sure to note the location of any flashing
indicator lights as well.
For more information, visit the Xerox Engineering Systems web
site at www.xes.com.
Serial number
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48XEROX WIDE FORM AT 510dp OPERATOR MANUAL
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							XEROX WIDE FORM AT 510dp OPERATOR MANUAL49
7. Technical data
This chapter provides the product and media specifications for the
XEROX Wide Format 510dp.  It also provides the space
requirements for normal operation after product installation.
Product specifications
Table 5.  Hardware Specifications
Process speed 4.5 ips
Resolution 400 dpi
Environmental requirements Minimum:  60° F (10° C) at 20% relative humidity
Maximum:  80° F (27° C) at 80% relative humidity
Maximum elevation:  10,000 feet (3048 meters)
Weight 575 lbs (261 kg)
Dimensions Width:
As delivered - 23 inches (584 mm)
With output tray and AccXES controller installed - 62 inches (1575 mm)
Depth:  57 inches (1448 mm)
Height:  42.5 inches (1080 mm)
Audible noise 67 db @ Max.
Power consumption Typical power consumption for US 220V @ 20A:
Warm-up – 4660 watts
Standby – 1000 watts
Operating – 2100 watts
Rest - 120 watts
Heat output Warm-up:  14,500 BTU/hour
Standby mode:  4,000 BTU/hour
Print mode:  7,200 BTU/hour
Finishing Standard catch tray
Optional on-line folder
Optional Synergix Stacker
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							TECHNICAL DATA
50XEROX WIDE FORM AT 510dp OPERATOR MANUAL
The XEROX Wide Format 510dp will operate within the
specifications indicated in the table below for the respective
markets.  Current limit will be set as part of the installation
procedure.  The printer is not sensitive to the AC power service
frequency and can operate at either 50hz or 60hz.
Table 6.  Operating Power
Market area AC power service
ratingMaximum current
consumptionFirst Print Out Time
US/Canada 208V – 240V @ 20A
208V – 240V @ 15A17.6A
13.2ALess than 3 minutes
Less than 4 minutes
European Operations -
Common Market230V – 240V @ 16A 16.0A Less than 3 minutes
United Kingdom 230V – 240V @ 13A 13.0A Less than 3.5 minutes
Switzerland 220V @ 10A 10.0A Less than 5 minutes*
Central/South America 220V – 240V @ 20A 15A Less than 3 minutes
The table below shows maximum print throughput in prints per
minute.  It assumes continuous printing from a single roll with no
AC power limitation.
Table 7.  Maximum Prints Per Minute
US Europe/Central and South America
Portrait Landscape Portrait Landscape
N/A A = 23 N/A A4 = 24
B = 13 B = 18 A3 = 13 A3 = 18
C = 10 C = 13 A2 = 10 A2 = 13
D = 7 D = 10 A1 = 7 A1 = 10
E = 5 N/A A0 = 5 N/A
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