Xerox Phaser 6130N User Manual

							Paper Jams
Phaser® 6130 Printer
7-7 3.Open the cover of the fuser and remove the jammed paper.
4.Close the front cover.
6130-094
6130-032
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							Problems With the Printer
Phaser® 6130 Printer
7-8
Problems With the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and fix 
the problem. For additional troubleshooting information, see Getting Help on page 7-16.
Warning: Never open or remove printer covers that are secured with screws unless 
specifically instructed in the manual. A high voltage component can cause electric shock. Do 
not try to alter the printer configuration, or modify any parts. An unauthorized modification 
can cause smoke or fire.
Caution: Probable causes of trouble are that the printer, computer, server or other hardware is 
not correctly set for the network environment you are using, or a printer restriction has been 
exceeded. 
Symptom Reason/Action
No power Is the power to the printer turned off?
Press the power button to the On position to turn on the power.
Is the power cord disconnected or not securely connected? 
Turn off the power to the printer, and connect the power cord to the power 
outlet again. Then, turn on the power to the printer.
Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage 
and current rating.
Is the printer connected to an uninterruptable power supply?
Turn off the power to the printer, and connect the power cord to a suitable 
power outlet.
Is the printer connected to a power strip shared with other high-power 
devices?
Connect the printer to a power strip that is not shared with other 
high-power devices.
Cannot print Is the light of the Ready indicator off?
If so, this printer is offline or in the menu setting mode. See Main 
Components and Their Functions on page 2-2.
Is there a message displayed on the control panel?
Follow the message to correct the problem. See Control Panel Error 
Messages on page 7-12.
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							Problems With the Printer
Phaser® 6130 Printer
7-9
Print job sent but the 
light of the Ready 
indicator is not blinking 
or onIs the interface cable disconnected?
Turn off the power and check the connection of the interface cable.
Is the protocol configured?
Check the port status of the interface. Make sure the protocol settings are 
correctly configured in CentreWare IS. See the Online Help for 
CentreWare IS.
Is the computer environment correctly set up?
Check the computer environment, such as the print driver. See Network 
Basics on page 3-1.
Error indicator is on Is there an error message displayed on the control panel?
Check the displayed message and correct the error.
Error indicator is 
blinkingAn error that you cannot correct by yourself has occurred.
Record the displayed error message or error code, turn off the power, pull 
out the power plug from the outlet. Refer to the Xerox Support website, 
www.xerox.com/office/6130support
.
Light of the Ready 
indicator is on and 
blinking but there is no 
print outputThere are jobs remaining in the printer.
Cancel printing or force the remaining data to be printed.
To forcibly print the job, press the OK button. To cancel the job, press the 
Cancel button.
Top section of printed 
document is missing. 
The top and side 
margins are incorrect.Are the paper tray guides in the correct positions?
Set the length guide and the width guides to the correct positions. See 
Loading Paper on page 4-8.
Check that the paper size on the print driver or the control panel is correctly 
set.
See the Online Help for the print driver. See Setting Paper Types and Sizes 
on page 4-7.
Check that the margin setting is correct on the print driver. (PCL only)
See the Online Help for the print driver.
Condensation has 
occurred inside the 
printerTurn the printer on, and leave it on, for at least one hour to get rid of the 
condensation. If the problem continues, refer to the Xerox Support website, 
www.xerox.com/office/61
30support. Symptom Reason/Action
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							Problems With the Printer
Phaser® 6130 Printer
7-10
Paper cannot be fed. 
Paper jams.  
Multiple paper are fed. 
Paper is fed at an 
angle.  
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels, transparencies, or envelopes, fan 
them well to allow air to enter between each sheet before loading.
Is the paper damp?
Replace with paper from a new ream.
The paper used is not suitable. 
Load the correct type of paper. See About Paper on page 4-5.
Is the paper tray set correctly? 
Push the paper tray completely into the printer.
Is the printer placed on a flat location? 
Place the printer on a stable flat surface.
Are the paper tray guides set in the correct positions? 
Set the guides to the correct positions.
Paper is fed more than 1 sheet at a time.
Multiple feeding of paper may occur before the sheets of paper loaded in 
the tray are used up. Remove the paper, fan it, and load again. Replenish 
paper only when all the sheets of the loaded paper are used up.
Unusual noises The printer is not level.
Reposition the printer on a flat, stable surface.
The paper tray is not inserted properly.
Push the paper tray completely into the printer.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Refer to the Xerox 
Support website, www.xerox.com/office/61
30support, for assistance. Symptom Reason/Action
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							Problems With the Printer
Phaser® 6130 Printer
7-11
Enabling Options
If your options are not working, do the following to enable the options:
PostScript Driver
1.Select Start, select Settings, and then select Printers and Faxes.
2.Right-click on the printer and select Properties.
3.Click the Device Settings tab.
4.Under Installable Options, select Available for the option that you want to enable.
5.Click the OK button.
PCL Driver
1.Select Start, select Settings, and then select Printers and Faxes.
2.Right-click on the printer and select Properties.
3.Click the Options tab.
4.Click the option you want to enable to highlight it.
5.In the Settings for field, select Av a i l a b l e.
6.Click the OK button.
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							Control Panel Error Messages
Phaser® 6130 Printer
7-12
Control Panel Error Messages
This section describes the messages displayed on the control panel.
Messages About Supplies
XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta Toner (M), 
Black Toner (K), or fuser.
NNN indicates a numeric value. Message Condition/Reason/Action
Replace Fuser
010-351
Restart PrinterTime to replace the fuser.
Replace the old fuser with a new one.
010-359
Fuser Error
Restart PrinterThe fuser is not installed correctly or is not working correctly due 
to damage or malfunction.
Reinstall the fuser.
010-317
Insert Fuser
Restart PrinterThe fuser is not installed.
Install the fuser.
093-NNN
Insert XXX CartridgeThe XXX toner cartridge is not installed correctly or is not working 
correctly due to damage or malfunction.
Reinstall the toner cartridge.
093-NNN
Check XXX CartridgeSealing tape is still attached to the XXX toner cartridge. 
Remove the sealing tape from the displayed toner cartridge.
093-NNN
Insert XXX CartridgeThe XXX toner cartridge is not installed correctly or is not working 
correctly due to damage or malfunction. 
Reinstall the toner cartridge.
See Checking/Managing the Printer with CentreWare IS on 
page 8-5.
Insert Imaging UnitThe imaging unit is not installed. 
Install the imaging unit.
See Checking/Managing the Printer with CentreWare IS on 
page 8-5.
Replace Imaging UnitTime to replace the imaging unit. Replace old imaging unit with 
new one.
Restart Printer
NNN-NNNThe fuser is not installed correctly or is not working correctly due 
to damage or malfunction. 
Reinstall the fuser.
Replace XXX
Toner CartridgeThe toner cartridge has become empty.
Replace the old toner cartridge with a new one.
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							Control Panel Error Messages
Phaser® 6130 Printer
7-13
Messages About the Printer and Other Items
Message Condition/Reason/Action
Jam at Manual Feed Slot
Check Manual Feed Slot
Open Front CoverPaper is jammed inside the manual feed slot.
Remove the jammed paper. Open and close the front cover. See 
Paper Jams on page 7-2.
Jam at Tray
Check Tray
Open Front CoverPaper is jammed inside the paper tray.
Remove the jammed paper. Open and close the front cover.
Jam at Exit
Open Front CoverPaper is jammed inside the exit of the printer.
Remove the jammed paper. Open and close the front cover.
Jam at Reg Roll
Open Front CoverPaper is jammed at the registration roller.
Open and close the front cover.
Jam at Front Cover
Open Front Cover
and Remove PaperPaper is jammed inside the front cover.
Open the front cover to remove jammed paper. Close the front 
cover.
Front Cover Open
Close Front CoverThe front cover is open. 
Close the front cover.
Side Door Open
Close Side DoorThe side door is open.
Close the side door.
Invalid Job
Press OK ButtonWhen the configuration of the printer on the print driver does not 
conform to the printer you are using, this message appears.
Press the Cancel button to cancel the print job.
Make sure that the configuration of the printer on the print driver 
conforms to the printer you are using.
Limit Exceeded
Press OK ButtonThe user has exceeded the limit on the number of pages that can 
be printed when using an authentication function. 
Contact the administrator.
Open Front Cover
Remove PaperPaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 7-2.
Open Front Cover
Remove Paper &
Check Paper TypePaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. Check the paper type. See Paper Jams on page 7-2.
PDL Error
Press OK ButtonError relating to PCL emulation problems has occurred.
Press the OK button to clear the message, cancel the current print 
job, and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
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							Control Panel Error Messages
Phaser® 6130 Printer
7-14
RAM Disk Full
Press OK ButtonRAM disk memory is full and cannot continue processing the 
current print job.
Press the OK button to clear the message, cancel the current print 
job, and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Press the Left Arrow button to open the 
Walk-Up Features 
menu and delete the current job.
To avoid this error in the future, do the following:
■Reduce the number of print pages, such as splitting the 
print data.
■Increase free memory space by deleting unnecessary data 
in the RAM disk.
Non-Xerox Toner
Invalid YellowIncorrect toner. Replace with a Xerox yellow toner cartridge.
Non-Xerox Toner
Invalid CyanIncorrect toner. Replace with Xerox cyan toner cartridge.
Non-Xerox Toner
Invalid MagentaIncorrect toner. Replace with Xerox magenta toner cartridge.
Non-Xerox Toner
Invalid BlackIncorrect toner. Replace with Xerox black toner cartridge.
Waste Full
Ye l l o w  C a r t r i d g eThe waste container in the yellow toner cartridge is full.
Replace the yellow toner cartridge.
Waste Full
Magenta CartridgeThe waste container in the magenta toner cartridge is full.
Replace the magenta toner cartridge.
Waste Full
Cyan CartridgeThe waste container in the cyan toner cartridge is full.
Replace the cyan toner cartridge.
Waste Full
Black CartridgeThe waste container in the black toner cartridge is full.
Replace the black toner cartridge.
Ye l l o w  L o wThe yellow toner cartridge is running low
Replace yellow toner cartridge soon.
Magenta LowThe magenta toner cartridge is running low
Replace magenta toner cartridge soon.
Cyan LowThe cyan toner cartridge is running low
Replace cyan toner cartridge soon.
Black LowThe black toner cartridge is running low
Replace black toner cartridge soon.
Restart Printer
NNN-NNNError NNN-NNN relates to printer problems.
Turn the printer off and then on. If the error continues, refer to the 
Xerox Support website, www.xerox.com/office/61
30support. Message Condition/Reason/Action
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							Control Panel Error Messages
Phaser® 6130 Printer
7-15
NNN indicates a numeric value.
Restart Printer
116-NNNError NNN-NNN relates to printer problems.
Turn the printer off and then on.
Restart Printer
NNN-NNNThe Multi-Protocol Network Card (optional) is not installed 
correctly or is not working correctly due to damage or malfunction.
Reinstall the Multi-Protocol Network Card.
116-316
Restart PrinterAdditional memory (optional) is not installed correctly or is not 
working correctly due to damage or malfunction.
Reinstall the additional memory.
116-320
Restart PrinterAn unsupported additional memory (optional) is installed.
Replace the specified additional memory.
Tr a y  E m p t yThe tray is out of paper, or the specified paper could not be 
detected in the tray. 
Fill the tray with the indicated size, direction, and type of paper. 
See Loading Paper on page 4-8.
Tray is pulled out.
Set Tray into the correct position.
SysError NNN-NNN
Press OK ButtonA system error has occurred.
Press the OK button to clear the message. Message Condition/Reason/Action
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							Getting Help
Phaser® 6130 Printer
7-16
Getting Help
This section includes:
 ■Control Panel Messages on page 7-16
■PrintingScout Alerts on page 7-16
■Online Support Assistant on page 7-16
■Web Links on page 7-17
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing you of the problem. 
PrintingScout Alerts
PrintingScout is a tool that is included on the Software and Documentation CD-ROM. It 
automatically checks the printer status when you send a print job. If the printer is unable to 
print your job, PrintingScout automatically displays an alert on your computer screen to let 
you know that the printer needs attention.
PrintingScout is unavailable for Macintosh operating systems.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and 
troubleshooting help to solve your printer problems. You can find solutions for print quality, 
media jams, software installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/6130support
.
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