Xerox Phaser 3600DN User Manual

9.4   
In the paper exit area
1Open and close the top cover. The jammed paper is automatically 
ejected from the printer. 
2Gently pull the paper out of the output tray.
If you do not see the jammed paper or if there is any resistance 
when you pull, stop and go to the next step.
3Open the rear cover.
4Loosen the jammed paper if it is caught in the feed rollers. Then 
gently pull the paper straight out.
5Close the rear cover. 
6Open and close the top cover. The Printer will resume printing.
In the duplex...

9.5   
Duplex jam 1
1Open the top cover and pull the duplex unit out of the printer.
2Open the rear cover.
3Release the rear cover stopper, and fully open the rear cover, as 
shown.
1rear cover stopper
1
4Push the pressure levers upwards.
5While pushing the fuser lever to the right, open the fuser door.
6Pull the jammed paper out.
Note
The fuser area is hot. Take care when removing paper from the 
printer.
1
1pressure lever
1fuser lever
2fuser door
2
1
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9.6   
7Return the fuser door to its original position.
8Push the pressure levers downwards.
9Insert the rear cover stopper in the groove, and close the rear 
cover.
10Insert the duplex unit into the slot.
11Close the top cover then the printer will resume printing.Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 9.1. 
• Follow the procedures on page 5.5. Ensure that the adjustable guides 
are...

9.7   
Troubleshooting checklist
If the printer is not working properly, consult the following checklist. If the 
printer does not pass a step, follow the corresponding troubleshooting 
suggestions.
ConditionSuggested solutions
Make sure that the 
Status LED on the 
control panel lights 
green and Ready is 
shown on the 
display. • If the Status LED is off, check the power 
cord connection. Check the power switch. 
Check the power source by plugging the 
power cord into another outlet.
• If the Status...

9.8   
Understanding display messages
Messages appear on the control panel display to indicate the printer’s 
status or errors. Refer to the tables below to understand the messages’ 
meaning and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order.
Note
When you call for service, it is very important to tell the service 
representative the display message.
• xxx indicates the media type.
• yyy indicates the paper tray.
• zzz indicates the media size....

9.9   
Open Heat Error
Cycle PowerThere is a problem in 
the fuser unit.Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Out-Bin FullThe output tray of the 
machine is full of 
paper.Remove paper.
Overheat Error
Cycle PowerThere is a problem in 
the fuser unit.Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Paper Jam 0
Open/Close 
DoorPaper has jammed in 
the feeding area of 
tray.Clear the jam. See 
page 9.1...

9.10   
Print cartridge-related messages
MessageMeaningSuggested solutions
Install TonerA print cartridge is not 
installed.Install a print cartridge.
Invalid TonerThe print cartridge you have 
installed is not for your printer.Install a Xerox-genuine print cartridge, designed for your printer.
Toner LowThe print cartridge is almost 
empty.Take out the print cartridge and thoroughly shake it. By doing this, you can temporarily 
reestablish printing operations.
Toner Low
Replace TonerThe toner in the...

9.11   
Solving general printing problems
For problems with the operation of your printer, refer to the table for 
suggested solutions.
ConditionPossible causeSuggested solutions
The printer 
does not 
print.The printer is not 
receiving power.Check the power cord 
connections. Check the power 
switch and the power source.
The printer is not 
selected as the 
default printer.Select Xerox Phaser 3600 
PCL 6 or Xerox Phaser 3600 
PS as your default printer.
The printer cover 
is not closed.Close the...

9.12   
Print job is 
extremely 
slow.The job may be 
very complex.Reduce the complexity of the 
page(s) or try adjusting the 
print quality settings.
To adjust the print quality 
settings, reduce the resolution. 
If you have set the resolution to 
1200 dpi (Best), change it to 
600 dpi (Normal). See the 
Software Section.
Change the port setting to the 
USB or network port to improve 
print speed.
Your printer prints A4-sized 
paper at 38 ppm and letter-
sized paper at 40 ppm. your 
printer prints...

9.13   
Pages print, 
but are 
blank.The print 
cartridge is 
defective or out of 
toner.Redistribute the print 
cartridge. See page 8.3.
If necessary, replace the print 
cartridge. See page 8.4.
The file may have 
blank pages.Check the file to ensure that it 
does not contain blank pages.
Some parts, such 
as the controller 
or the board, may 
be defective.Contact a service 
representative.
ConditionPossible causeSuggested solutionsSolving print quality problems
Dirt inside of the printer or improper...