Xerox Phaser 3600DN User Manual
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9.4 In the paper exit area 1Open and close the top cover. The jammed paper is automatically ejected from the printer. 2Gently pull the paper out of the output tray. If you do not see the jammed paper or if there is any resistance when you pull, stop and go to the next step. 3Open the rear cover. 4Loosen the jammed paper if it is caught in the feed rollers. Then gently pull the paper straight out. 5Close the rear cover. 6Open and close the top cover. The Printer will resume printing. In the duplex unit area If the duplex unit is not inserted correctly, a paper jam may occur. Make sure that the duplex unit is inserted correctly. Duplex jam 0 1Open the top cover and pull the duplex unit out of the printer. 2Remove the jammed paper from the duplex unit. 3Insert the duplex unit into the slot. 4Close the top cover then the printer will resume printing. 1duplex unit 1 Downloaded From ManualsPrinter.com Manuals
9.5 Duplex jam 1 1Open the top cover and pull the duplex unit out of the printer. 2Open the rear cover. 3Release the rear cover stopper, and fully open the rear cover, as shown. 1rear cover stopper 1 4Push the pressure levers upwards. 5While pushing the fuser lever to the right, open the fuser door. 6Pull the jammed paper out. Note The fuser area is hot. Take care when removing paper from the printer. 1 1pressure lever 1fuser lever 2fuser door 2 1 Downloaded From ManualsPrinter.com Manuals
9.6 7Return the fuser door to its original position. 8Push the pressure levers downwards. 9Insert the rear cover stopper in the groove, and close the rear cover. 10Insert the duplex unit into the slot. 11Close the top cover then the printer will resume printing.Tips for avoiding paper jams By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 9.1. • Follow the procedures on page 5.5. Ensure that the adjustable guides are positioned correctly. • Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside wall of the tray. • Do not remove paper from tray while your printer is printing. • Flex, fan, and straighten paper before loading. • Do not use creased, damp, or highly curled paper. • Do not mix paper types in a tray. • Use only recommended print media. See page 5.1. • Ensure that the recommended print side of print media is facing down in Tray 2 or optional tray 3, or facing up in tray 1(MPT). • If paper jams occur frequently when you print on A5-sized paper: Load the paper into the tray with the long edge facing the front of the tray. In the printer properties window, set the page orientation to be rotated 90 degrees. See the Software Section. Downloaded From ManualsPrinter.com Manuals
9.7 Troubleshooting checklist If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. ConditionSuggested solutions Make sure that the Status LED on the control panel lights green and Ready is shown on the display. • If the Status LED is off, check the power cord connection. Check the power switch. Check the power source by plugging the power cord into another outlet. • If the Status LED lights red, check the display message. See page 9.8. Print a demo page to verify that the printer is feeding paper correctly. See page 2.9.• If a demo page does not print, check the paper supply in tray. • If the paper jams in the printer, see page 9.1. • If an error message appears on the display, see page 9.8. Check the demo page to see if it printed correctly.If there is a print quality problem, see page 9.13. Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly.• If the page does not print, check the cable connection between the printer and the computer. • Check the print queue or print spooler to see if the printer has been paused. • Check the software application to ensure that you are using the proper printer driver and communication port. If the page is interrupted during printing, see page 9.11. If completing the checklist does not resolve the printer problem, check the following troubleshooting sections.• “Understanding display messages” on page 9.8. • “Solving general printing problems” on page 9.11. • “Common Windows problems” on page 9.15. • “Common Linux problems” on page 9.16 • “Common Macintosh problems” on page 9.17. Understanding the Status LED StatusDescription Off• The printer is off-line and cannot print. • The printer is in power save mode. When data is received, it switches to on-line automatically. GreenOnThe printer is on-line and can receive data from the computer. Blinking• When the backlight blinks slowly, the printer is receiving data from the computer. • When the backlight blinks quickly, the printer is receiving and printing data. Red On• The printer is initializing at power on. • A paper jam has occurred. To solve the problem, see page 9.1. •The top cover is open. Close the top cover. • There is no paper in tray. Load paper in tray. • The printer has stopped printing due to a major error. Blinking• A minor error is occurring and the printer is waiting for the error to be cleared. When the problem is cleared, the printer resumes printing. •The print cartridge is low. Order a new print cartridge. You can temporarily improve print quality by redistributing the toner. See page 8.3. Downloaded From ManualsPrinter.com Manuals
9.8 Understanding display messages Messages appear on the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order. Note When you call for service, it is very important to tell the service representative the display message. • xxx indicates the media type. • yyy indicates the paper tray. • zzz indicates the media size. MessageMeaningSuggested solutions [yyy] Cassette OutTray cassette is not properly closed.To close tray, lower the rear edge, align it with the slot, and slide it into the printer. [yyy] Paper EmptyThere is no paper in tray.Load paper in tray. ADC Not Confirm ErrorThere is a problem in the ADC (Analog to Digital Converter) of your machine.Unplug the power cord and plug it back in. If the problem persists, contact the service representatives. Deve Motor LockedThere is a problem with the deve motor that moves the toner supply device.Unplug the power cord and plug it back in. If the problem persists, contact the service representatives. Door OpenThe top cover or rear cover is not securely latched.Close the cover until it locks into place. Duplex Jam 0 Check InsidePaper has jammed during duplex printing.Clear the jam. See page 9.4. Duplex Jam 1 Open/Close DoorPaper has jammed during duplex printing.Clear the jam. See page 9.5. Fuser Door OpenThe fuser door is not securely latched.Open the rear cover and close the fuser door until it locks into place. For the location of the fuser door, see page 9.4. Fuser Fan LockedThere is a problem with the fan for the fuser unit.Unplug the power cord and plug it back in. If the problem persists, contact the service representatives. Inner Temp. Open Cycle PowerThe inner temperature of the machine is above the normal range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives. Inner Temp. Error Cycle PowerThe inner temperature of the machine is out of the normal range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives. Load [yyy] with [zzz] [xxx]The paper size specified in the printer properties does not match the paper you are loading.Load the correct paper in tray. Load Manually Press Stop KeyTray 1(MPT) is empty in manual feed mode.Load a sheet of print material and press Start/Stop. Low Heat Error Cycle PowerThere is a problem in the fuser unit.Unplug the power cord and plug it back in. If the problem persists, please call for service. LSU Hsync Error Cycle PowerA problem has occurred in the LSU (Laser Scanning Unit).Unplug the power cord and plug it back inches. If the problem persists, please call for service. LSU Motor Error Cycle PowerA problem has occurred in the LSU (Laser Scanning Unit).Unplug the power cord and plug it back inches. If the problem persists, please call for service. Main Motor LockedThere is a problem with the main motor for the machine.Open and then close the top cover. MessageMeaningSuggested solutions Downloaded From ManualsPrinter.com Manuals
9.9 Open Heat Error Cycle PowerThere is a problem in the fuser unit.Unplug the power cord and plug it back in. If the problem persists, please call for service. Out-Bin FullThe output tray of the machine is full of paper.Remove paper. Overheat Error Cycle PowerThere is a problem in the fuser unit.Unplug the power cord and plug it back in. If the problem persists, please call for service. Paper Jam 0 Open/Close DoorPaper has jammed in the feeding area of tray.Clear the jam. See page 9.1 and page 9.1. Paper Jam 1 Open/Close DoorPaper has jammed in the fuser area.Clear the jam. See page 9.3. Paper Jam 2 Check InsidePaper has jammed in the paper exit area.Clear the jam. See page 9.4. Printing...The printer is printing jobs using the displayed language.Complete your printing. ReadyThe printer is on-line and ready to printer.Use your printer. Remove Jam Open/Close DoorPaper has jammed in the fuser area.Clear the jam. (Page 9.3) Self Diagnostics TemperatureThe engine in your printer is checking some problems detected.Please wait a few minutes. Self Diagnostics LSUThe engine in your printer is checking some problems detected.Please wait a few minutes. Sleeping...The printer is in power save mode.When data is received, it switches to on-line automatically. SMPS Fan LockedThere is a problem with the SMPS (Switch Mode Power Supply) Fan.Unplug the power cord and plug it back in. If the problem still persists, please call for service. MessageMeaningSuggested solutions Tra y 1 Paper Jam 0Paper has jammed in tray 1(MPT).Clear the jam. (Page 9.2) Tray 2 Paper Jam 0Paper has jammed in Tray 2.Clear the jam. (Page 9.1) Tray 3 Paper Jam 0Paper has jammed in optional tray n.Clear the jam. (Page 9.2) MessageMeaningSuggested solutions Downloaded From ManualsPrinter.com Manuals
9.10 Print cartridge-related messages MessageMeaningSuggested solutions Install TonerA print cartridge is not installed.Install a print cartridge. Invalid TonerThe print cartridge you have installed is not for your printer.Install a Xerox-genuine print cartridge, designed for your printer. Toner LowThe print cartridge is almost empty.Take out the print cartridge and thoroughly shake it. By doing this, you can temporarily reestablish printing operations. Toner Low Replace TonerThe toner in the cartridge has run out.Install a new genuine print cartridge. You can keep printing but the quality cannot be guaranteed, and the product support is no longer provided. You can configure the machine to not see the Toner Low Replace Toner message. See page 8.5. Replace TonerThe toner in the cartridge has run out.This message appears when you turned off the Toner Low Replace Toner message. See page 8.5. Install a new genuine print cartridge. You can keep printing but the quality cannot be guaranteed, and the product support is no longer provided. Downloaded From ManualsPrinter.com Manuals
9.11 Solving general printing problems For problems with the operation of your printer, refer to the table for suggested solutions. ConditionPossible causeSuggested solutions The printer does not print.The printer is not receiving power.Check the power cord connections. Check the power switch and the power source. The printer is not selected as the default printer.Select Xerox Phaser 3600 PCL 6 or Xerox Phaser 3600 PS as your default printer. The printer cover is not closed.Close the printer cover. Paper is jammed. Clear the paper jam. See page 9.1. No paper is loaded.Load paper. See page 5.4. The print cartridge is not installed.Install the print cartridge. The printer may be in manual feed mode and out of paper.Check the display message, add paper to tray 1(MPT), and press OK on the printer’s control panel. The connection cable between the computer and the printer is not connected properly.Disconnect the printer cable and reconnect it. The connection cable between the computer and the printer is defective.If possible, attach the cable to another computer that is working properly and try to print a document. You can also try using a different printer cable. The port setting is incorrect.Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one. The printer does not print. (Continued)The printer may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed.Reinstall the printer driver; See the Software Section. Try printing a test page. The printer is malfunctioning.Check the display message on the control panel to determine if the printer is indicating a system error. The document size is so big that the hard disk space of the computer is not enough to access the print job.Get more hard disk space and print the document again. Printer selects print materials from the wrong paper source.The paper source selection in the printer properties may be incorrect.For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. See the Software Section. Paper does not feed into the printer.Paper has not been loaded correctly.Remove paper from tray and reload it correctly. Check that the paper size guides are set correctly. There is too much paper in tray.Remove excess paper from tray. The paper is too thick.Use only paper that meets printer specifications. ConditionPossible causeSuggested solutions Downloaded From ManualsPrinter.com Manuals
9.12 Print job is extremely slow.The job may be very complex.Reduce the complexity of the page(s) or try adjusting the print quality settings. To adjust the print quality settings, reduce the resolution. If you have set the resolution to 1200 dpi (Best), change it to 600 dpi (Normal). See the Software Section. Change the port setting to the USB or network port to improve print speed. Your printer prints A4-sized paper at 38 ppm and letter- sized paper at 40 ppm. your printer prints A4-sized paper at 26 ipm and letter-sized paper at 27 ipm in the duplex printing mode. The printer may have insufficient random-access memory (RAM). Install more memory in your printer. See page 10.1. Half the page is blank.The page layout is too complex.Simplify the page layout and remove any unnecessary graphics from the document. Install more memory in your printer. See page 10.1. The page orientation setting may be incorrect.Change the page orientation in your application. See the Software Section. The paper size and the paper size settings do not match.Ensure that the paper size in the printer driver settings matches the paper in tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. ConditionPossible causeSuggested solutions The paper keeps jamming.There is too much paper in tray.Remove excess paper from tray. If printing on special materials, use tray 1(MPT). An incorrect type of paper is being used.Use only paper that meets printer specifications. If printing on special materials, use tray 1(MPT). An incorrect output method is being used.Special print materials, such as thick paper, should not be printed using the output tray (face-down). Use the rear cover (face-up) instead. There may be debris inside the printer.Open the top cover and remove the debris. The printer prints, but the text is wrong, garbled, or incomplete.The printer cable is loose or defective.Disconnect and reconnect the printer cable. Try a print job that you have already printed successfully. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new printer cable. The wrong printer driver was selected.Check the application’s printer selection menu to ensure that your printer is selected. The software application is malfunctioning.Try printing a job from another application. The operating system is malfunctioning.If printing from Windows (any version), exit to a DOS prompt and verify functionality with the following command: At a C:\ prompt, type Dir LPT1, and press Enter. (This assumes you are connected to LPT1.) Exit Windows and reboot the computer. Turn the printer off and then back on again. ConditionPossible causeSuggested solutions Downloaded From ManualsPrinter.com Manuals
9.13 Pages print, but are blank.The print cartridge is defective or out of toner.Redistribute the print cartridge. See page 8.3. If necessary, replace the print cartridge. See page 8.4. The file may have blank pages.Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may be defective.Contact a service representative. ConditionPossible causeSuggested solutionsSolving print quality problems Dirt inside of the printer or improper paper loading may reduce print quality. See the table below to troubleshoot problems. ConditionSuggested solutions Light or faded printIf a vertical white streak or faded area appears on the page: • The toner supply is low. You may be able to temporarily extend the print cartridge life. See page 8.3. If this does not improve print quality, install a new print cartridge. • The paper may not meet paper specifications (for example, the paper is too moist or too rough). See page 5.3. • If the entire page is light, the print resolution setting is too light or toner save mode is on. Adjust the print resolution and toner save mode in the printer properties. See the Software Section. • A combination of faded or smeared defects may indicate that the printer needs cleaning. See page 8.1. • The surface of LSU may be dirty. Clean the LSU. See page 8.1. Toner spots • The paper may not meet specifications (for example, the paper is too moist or too rough). See page 5.3. • The transfer roller or paper path may be dirty. See page 8.1. DropoutsIf generally rounded, faded areas occur randomly on the page: • A single sheet of paper may be defective. Try reprinting the job. • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. See page 5.3. • The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. •The print cartridge may be defective. See “Vertical repetitive defects” on the next page. • If these steps do not correct the problems, contact a service representative. AaAaBbBbCcCc AaAaBbBbCcCc AaAaBbBbCcCc AaAaBbBbCcCc AaAaBbBbCcCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Downloaded From ManualsPrinter.com Manuals