Xerox Phaser 3155 User Manual

Phaser 3140/3155/3160 Printer Service Manual3-21
Error Messages and Codes
Fuser Errors
Paper Rolled in the Fuser
There are repeated media jams in the Fuser. When this error occurs the red Error 
LED is On.
Wa r ni n g
Allow the Fuser to cool before beginning the repair.
Initial Actions
•Check the media.
• Clean the Fuser’s Pressure Roller and Heat Roller.
• Check the Fuser gear.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable PartsWiring and...

3-22Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Fuser Gear Damaged from Overheating
There is a repetitive jam at the Fuser, or the Fuser rollers are not turning.
Wa r ni n g
Allow the Fuser to cool before beginning the procedure.
Initial Actions
• Ensure that the Fuser is secured to the printer.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable PartsWiring and Plug/Jack Map Reference
■Fuser Lamp,...

Phaser 3140/3155/3160 Printer Service Manual3-23
Error Messages and Codes
Front Cover Errors
Error Indicated When Front Cover is Closed 
The Status LED indicates an error even though the Front Cover is closed.
Initial Actions
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable PartsWiring and Plug/Jack Map References
■Front Cover, PL1.0.11
■Power Supply Board, PL1.0.1
■Map 5 - Sensors
Troubleshooting Procedure Table 
StepActions...

3-24Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
No Error LED Indication for Front Cover
The Error LED does not indicate an error when the Front Cover is open.
Initial Actions
• Cycle printer power.
• If problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable PartsWiring and Plug/Jack Map References
■Power Supply, PL1.0.1
■Control Panel, PL2.0.10
■Controller Board, PL1.0.2
■Map 1 - Controller Board (3140)
■Map 2 - Controller Board (3155)...

Phaser 3140/3155/3160 Printer Service Manual3-25
Error Messages and Codes
4
Inspect and reseat the wiring harness 
between Control Panel CN1 and 
Controller Board CN8 (CN9 on model 
3160).
Is the wiring harness damaged?  Repair the 
harness.
If the 
problem 
persists, go 
to step 5.Go to step 5.
5 Replace the Control Panel (page 8-51).
Does the problem persist? Replace the 
Controller 
Board 
(page 8-51).Complete.
Troubleshooting Procedure Table  (Continued)
StepActions and QuestionsYe sNo
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3-26Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
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4
Chapter
General Troubleshooting
In this chapter... 
•Introduction
•Reports
• Servicing Instructions
• Measurement Techniques
• Media-Based Problems
• Inoperable Printer Troubleshooting
• Power Supply Troubleshooting
•USB Port Testing
• Network Configuration Errors
• Operating System and Application Problems
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4-2Phaser 3140/3155/3160 Printer Service Manual
General Troubleshooting
Introduction
This chapter covers the Status LED and general troubleshooting procedures.
Troubleshooting print-quality problems ar
e covered in Chapter 5, Print-Quality 
Troubleshooting.
Reports
This product provides several printable  reports for maintenance purposes. These 
reports can be used to aid the diagnosis of print quality problems.
The following reports are available in the Phaser 3140/3155/3160 printers....

Phaser 3140/3155/3160 Printer Service Manual4-3
General Troubleshooting
Printing Demo Page
s3160-121
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4-4Phaser 3140/3155/3160 Printer Service Manual
General Troubleshooting
Configuration Report
s3160-119
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