Xerox Phaser 3155 User Manual

3
Chapter
Error Messages and 
Codes
In this chapter...
•Introduction
• Understanding the Control Panel LEDs
•Jam Errors
• Tray and Media Problems
• Print Cartridge Errors
•Fuser Errors
• Front Cover Errors
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3-2Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Introduction
This section describes the Control Panel LEDs, jam errors, tray and media problems, 
and Print Cartridge, Fuser, and Front Cover errors. Printer problems not directly 
indicated by, or associated with an error message are covered in Chapter 4, 
“General Troubleshooting.” Print-quality problems are covered in Chapter 5, “Print-
Quality Troubleshooting.”
Diagnostics
The printer performs several self-tests. When turned On,...

Phaser 3140/3155/3160 Printer Service Manual3-3
Error Messages and Codes
Understanding the Control Panel LEDs
The color of the LEDs indicates the printer’s current status.
LEDStatusDescription
Error Red On
■The cover is open. Close the cover.
■There is no paper in the tray. Load paper 
in the tray.
■The printer has stopped due to a major 
error.
■The Print Cartridge is empty, or needs to 
be replaced.
■The Print Cartridge has almost reached 
its estimated cartridge life.
Blinking
■A small amount of toner...

3-4Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Online Green On■The machine is in power saver mode.
■The machine is online and can receive 
data from the computer.
Blinking
■When the backlight slowly blinks, the 
machine is receiving data from the 
computer.
■When the backlight blinks rapidly, the 
machine is printing data.
LEDStatusDescription
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Phaser 3140/3155/3160 Printer Service Manual3-5
Error Messages and Codes
Jam Errors
If a paper jam occurs, the LED on the control panel lights orange. Find and remove 
the jammed paper. 
Note
To resume printing after clearing pa
per jams, you must open and close the 
Front Cover.
Follow these initial steps when evaluating repeated jams: 1. Ask the customer about the paper types being used. If not on the  recommended list, determine if this is contributing to the problem. Recycled, 
multi-purpose, or...

3-6Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
3. Remove the jammed paper by gently pulling it straight out.
Note
If the paper does not move when you pull, or if you do not see the paper 
in this area, check the Fuser area around the Print Cartridge.
4. Insert the Paper Tray back into the machine until it snaps into place. Printing  automatically resumes.
Paper Jam at the Manual Tray
1. If the paper is not feeding properly, pull the paper out of the machine.
2. Open and close...

Phaser 3140/3155/3160 Printer Service Manual3-7
Error Messages and Codes
Paper Jam Inside the Printer
1. Open the Front Cover and pull the Print Cartridge out.
2. Remove the jammed paper by gently pulling it straight out.
Paper Jam at the Exit Tray
1. Open and close the Front Cover. The jammed paper is automatically ejected 
from the machine. If you do not see the jammed paper, go to the next step.
s3160-094
s3160-096
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3-8Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
2. Gently pull the paper out of the output tray.
Note
If you do not see the jammed paper, or if there is any resistance when you 
pull, stop and go to the next step.
3. Open the Rear Cover.
4. Pull the Fuser pressure levers down and remove the paper.
5. Return the pressure levers to their original position.
6. Close the Rear Cover.
7. Open and close the Front Cover, printing automatically resumes.
Paper Jam 0
The leading edge of the...

Phaser 3140/3155/3160 Printer Service Manual3-9
Error Messages and Codes
Initial Actions
• Clean the Pick Up Roller and Paper Tray Holder Pad.
• Check the paper path for obstructions or debris.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■Drive Assembly PL7.0 or PL7.1
■Power Supply Board, PL1.0.1
■Pick Up Solenoid, PL6.0.18
■Paper Tray Holder Pad, PL10.0.11
■Pick Up Roller...

3-10Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Paper Jam 1
A Jam 1 occurs when the jam is located in front of or inside of the Fuser, or the 
media is stuck at the Exit Roller in the Fuser just after passing through the Feed 
Actuator. 
Initial Actions
• Check the paper path for obstructions or debris.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
7
Check the Pick Up Roller for damage 
or debris.
Is the Pick Up Roller damaged? Clean or...