Xerox Phaser 3155 User Manual

Phaser 3140/3155/3160 Printer Service Manual3-11
Error Messages and Codes
Paper Jam 2
A Jam 2 occurs when there is a jam in front of or inside of the Fuser, or when the 
media is stuck in the Exit Roller and in the Fuser just after passing through the 
Fe e d  A c t u a t o r .  
If the media is rolled in the Fuser Roller, it can be caused by:
• A Fuser guide claw is broken or bent.
• The spring of a guide claw is broken or bent.
• The Heat Roller or Pressure Roller is seriously contaminated with toner....

3-12Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Troubleshooting Reference Table
Applicable Parts
■Fuser, PL9.0
Troubleshooting Procedure Table  Step Actions and Questions YesNo
1 Remove the Top Cover (page 8-23).
Go to step 2.
2 Clean the exit rollers.
Go to step 3.
3 Remove and disassemble the Fuser 
(page 8-11).
Remove the jammed paper.
Go to step 4.
4 Clean the Fuser rollers.
Go to step 5.
5 Inspect the Fuser guide claws and 
their associated springs.
Are any of the guide...

Phaser 3140/3155/3160 Printer Service Manual3-13
Error Messages and Codes
Paper Rolled on the OPC Drum
Media jam in the Print Cartridge. The media is rolled around the OPC drum. 
Carefully remove the media by gently pulling the media from the Print Cartridge 
while turning the OPC drum.
Caution
Do not touch the OPC drum or expose the Print Cartridge to light for more 
than 5 minutes.
Initial Actions
• Check the media weight. Lighter weight media is more likely to jam.
• Cycle printer power.
• If the...

3-14Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Tray and Media Problems
Paper Tray Empty Indication with Paper in Tray
The Status LED indicates the Paper Tray is empty but the Paper Tray has paper 
loaded.
Applicable Error Message
The red Error LED is On.
Initial Actions
• Check the sensor actuator for damage or obstructions.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack...

Phaser 3140/3155/3160 Printer Service Manual3-15
Error Messages and Codes
Paper Tray Empty With No Indication
The Status LED does not indicate when the Tray is empty.
Initial Actions
• Check the paper path for obstructions or debris.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
3
Replace the Power Supply Board.
Does the problem persist? Replace the 
Controller 
Board 
(page 8-51).Complete.
Troubleshooting Reference Table
Applicable PartsWiring and Plug/Jack Map...

3-16Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Multiple Sheet Feeding
Multiple sheets of media are fed at the same time.
Initial Actions
1. Remove, fan, and reload the media. Ensure that the tray has not been over 
filled.
2. Try loading paper from a fresh ream, fan the paper, and then insert into the  tray or flip existing paper over.
3. Cycle printer power.
If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable PartsWiring and...

Phaser 3140/3155/3160 Printer Service Manual3-17
Error Messages and Codes
Out Bin Full
The red Error LED is blinking.
Initial Actions
• Check the Out Bin Full Actuator for damage or obstructions.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■To p  C o v e r ,  P L 2 . 0
■Controller Board, PL1.0.2
■Out Bin Full Sensor, PL6.0.73
■3140 Controller Board Wiring
■3155 Controller Board...

3-18Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Print Cartridge Errors
Caution
Over exposure to light reduces OPC drum sensitivity. After removal, cover the 
Print Cartridge to block light from reaching the OPC Drum.
Print Cartridge At Or Nearing End Of Life
If the Error LED is red (not blinking), the Print Cartridge may have reached its 
estimated end of life. Replace the Print Cartridge.
If the Error LED is red and blinking, it may indicate that the estimated end of Print...

Phaser 3140/3155/3160 Printer Service Manual3-19
Error Messages and Codes
Invalid Print Cartridge
If the Error LED is red (not blinking), the Print Cartridge may not be a genuine 
Xerox print cartridge. Non-Xerox or Third Party Print Cartridges can cause 
malfunctions, print-quality problems, and jam errors. 
Initial Actions
• Cycle printer power.
• If problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■Controller...

3-20Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
To n e r  E m p t y  o r  E x h a u s t e d
The Print Cartridge has reached the end of life count. When this error occurs the 
red Error LED is On.
Initial Actions
• Cycle printer power.
• If problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■Print Cartridge, PL1.0.12
■Controller Board, PL 1.0.2
■3140 Controller Board Wiring
■3155 Controller...