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Xerox Documate 5445 User Guide

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    							Maintenance Xerox® DocuMate® 5445/5460
    User Guide53
    4. When prompted to clean the scanner click on OK to proceed only if you have already cleaned 
    the scanner during preparation. Otherwise, follow the instructions on screen and clean the 
    scanner.
    5. Place the 3 sheets of plain white paper in the scanner’s input tray and then click on OK. 
    6. The scanner will pull the pages through as it sets the adjustment. This window will 
    automatically close when the initial adjustment is complete.
    7. Depending on your scanner model, you may be prompted to put 3 sheets of clean white 
    paper in the scanner. Place the pages in the scanner when prompted and then click on OK.
    8. Click on OK to complete the line reduction adjustment.
    Restoring the Default Adjustment
    You can reset the vertical line reduction adjustment to the factory default setting if completing an 
    adjustment does not improve the image quality. 
    1. Open the scanner User Utility application. 
    						
    							Xerox® DocuMate® 5445/5460 Maintenance
    54User Guide
    2. On the main window click on the Vertical Line Reduction... button.
    3. Click on the Restore Default button.
    4. Click on OK to restore the factory default adjustment.
    5. When the adjustment has been restored, click on OK to close the User Utility restore window.
    Uninstalling Your Scanner
    Use the options in the Windows Control Panel to remove the scanner driver and modules, and any 
    other software provided with the scanner.
    Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner 
    driver. Unplug the USB cable when directed to do so in the instructions below.
    Open the list of installed programs in the Windows Control panel.
    • Windows XP: Open Add/Remove Programs
    • Windows Vista and later: Open Programs and Features
    Uninstalling the scanner driver:
    1. In the list of installed programs click on Xerox
    ® DocuMate® 5445/5460 driver.
    2. Click the Change/Remove or Uninstall button.
    3. Click Ye s when asked to confirm that you want to remove the driver.
    When the driver uninstallation is complete the progress window will automatically close.
    4. Turn off the scanner and unplug the USB cable.
    5. Reboot the computer if you are prompted to do so.
    Follow these instructions to remove any of the other software you installed with your scanner. 
    Depending on the software provided with your scanner, and which applications you installed 
    during the scanner setup, the application list may include:
    •OneTouch
    • OneTouch OmniPage OCR module
    •Nuance PaperPort
    • Nuance OmniPage
    •Nuance Power PDF 
    						
    							Maintenance Xerox® DocuMate® 5445/5460
    User Guide55
    Uninstalling Visioneer Acuity™:
    Visioneer Acuity is automatically installed when you install the scanner driver using the installation 
    disc. You can also download the Visioneer Acuity module from the support pages for your scanner 
    at www.xeroxscanners.com
    . Visioneer Acuity is a utility with advanced image processing options 
    to instantly improve the visual clarity of anything you scan.
    1. In the list of installed programs select Visioneer Acuity Assets.
    2. Click Ye s when asked to confirm you want to remove the software.
    Depending on the method of installation, and your scanner model, there may be multiple entries 
    for Visioneer Acuity in the installed programs list. The additional entries in this list are the image 
    processing libraries needed to support various scanner models. These additional items will be 
    called “Visioneer Acuity Assets” followed by a version number. In the scenario described here, 
    when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If 
    you uninstall one of the entries labeled as an “asset” you will still need to uninstall the main 
    Visioneer Acuity utility.
    Troubleshooting
    Problem: The scanner won’t scan. What’s wrong? 
    Check for one of these possible causes:
    •Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure 
    the cables are plugged in securely.
    •Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t 
    come on, plug the power supply into another electrical outlet. If you are using a UPS battery 
    back-up or power strip, try plugging the scanner directly to a wall outlet.
    •Did you restart the computer and scanner? If the scanner gets a paper jam, or looses 
    connection because of an error, try restarting your computer and power cycling the scanner.
    •Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner 
    try plugging the scanner’s USB cable directly to the back of the computer. It is not 
    recommended that you use the scanner with a USB hub, if you are using a hub, the hub must 
    have its own power supply.
    •Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose 
    connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable 
    provided with your scanner is within this range.
    •Did you select another image source in the scanning software? If you use multiple 
    imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, 
    you may have selected another source for images. Make sure Xerox
    ® DocuMate® 5445/5460 
    is selected as the scanner.
    Problem: The scanned images are of poor quality. What do I do?
    There are various reasons why the scanned image is of poor quality. The original document may 
    not be of good quality, the scanner glass may be dirty, or a shading adjustment may be needed. 
    						
    							Xerox® DocuMate® 5445/5460 Maintenance
    56User Guide
    • Try cleaning the scanner. There is glass in the body of the scanner and underneath the lid. 
    Take a soft cloth and wipe across both pieces of glass. The section “Cleaning the Scanner” on 
    page 39 contains thorough instructions for cleaning this part of the scanner.
    • If cleaning the glass does not improve the image quality, try performing a vertical line 
    reduction adjustment. The line reduction adjustment recalibrates the scanner. Please see the 
    section “Vertical Line Reduction” on page 52 for instructions.
    Problem: Why does my scanner not function after performing a system restore on Windows?
    The system restore process may have corrupted some of the driver components. It is 
    recommended that you reinstall your scanner driver. Please refer to “Xerox
    ® DocuMate® 5445 / 
    5460 Specifications” on page 57 for installation instructions.
    Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition 
    (WIA)?
    After performing a scan using the WIA interface you must close the application you were using 
    before scanning with the buttons on the scanner. This does not occur when scanning using the 
    TWAIN or ISIS interface.
    Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
    To resolve the problem, simply turn off the scanner power then turn it back on again.
    This may occur after Windows goes into power saving mode to “hibernate” the computer into a 
    low power state. When you move your mouse or type on the keyboard it “wakes” the computer 
    back up and restores full power to the system. This power fluctuation during the computer’s 
    hibernating period may sometimes cause the scanner to lose communication to the computer.
    Problem: The installation will not complete successfully. If installation finishes, the scanner’s 
    OneTouch options do not seem to work properly.
    A likely cause is that some driver programs are already installed on your computer for another 
    scanner. They may be interfering with the installation and OneTouch options, and you need to 
    remove those other drivers and re-install your Xerox
    ® scanner. You can remove these programs 
    from the Windows Control Panel. Please refer to the user manual provided with your other scanner 
    hardware for instructions about removing the driver and software for that unit.
    Problem: My computer keeps giving me out of hard drive space error messages.
    The minimum requirement of free hard drive space is for the installation of the scanner driver and 
    basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in 
    size. Free up some space on your hard drive for the software to be able to save the scanned 
    images.
    Problem: The paper jams the ADF. 
    To reduce the number of paper jams, smooth and straighten the paper before scanning, and 
    adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed 
    mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft 
    cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear 
    worn and will cause issues feeding paper. See “Cleaning the Scanner” on page 39 for cleaning 
    instructions.  
    						
    							Maintenance Xerox® DocuMate® 5445/5460
    User Guide57
    Problem: The ADF won’t feed pages properly. 
    A dirty or worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed 
    at the same time. First, try cleaning the rollers as described in “Cleaning the Scanner” on page 39. 
    If the problem persists, the separation and/or feed rollers may need to be replaced. Please see 
    “Replacing the Rollers” on page 44. 
    Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when 
    the USB cable is plugged back in.
    Unplug the power cable from the scanner, and then plug it back in.
    If the scanner does not reconnect:
    1. Unplug the power cable from the scanner.
    2. Restart your computer.
    3. After the restart is complete, plug the power cable back in.
    Xerox® DocuMate® 5445 / 5460 
    Specifications
    Scanner Specifications
    Document Requirements
    Minimum Item Size 1.9 x 2.8 inches (48 x 71 mm) 
    						
    							Xerox® DocuMate® 5445/5460 Maintenance
    58User Guide
    Maximum Item SizeFirmware version lower than 2.0
    • 8.5 x 100 inches (216 x 2540 mm)
    Firmware version 2.0 and higher
    • Maximum page length varies by resolution
    Capacity 75 pages of 20 lb printer paper (75 - 80 gsm)
    Paper Thickness
    5–55 lbs. (19–206 g/m
    2)
    General Specifications
    Scanning Speeds Xerox DocuMate 5445
    45 pages per minute / 90 images per minute @ 200 dpi
    Xerox DocuMate 5460
    60 pages per minute / 120 images per minute @ 200 dpi
    Optical Resolutions 600 dpi
    Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white)
    Scan Method Duplex Automatic Document Feeder (ADF)
    Image Sensor Dual CIS (Contact Image Sensor)
    Light Source White LED
    Interface Hi-Speed USB 2.0, compatible with USB 1.1
    Certifications UL, C-UL, FCC Class B, CE, CB, WEEE, RoHS, E
    NERGYSTAR
    Operating Temperature
    50° ~ 90.5° F (10° ~ 32.5° C without condensation)
    Scanner Specifications
    ResolutionXerox DocuMate 5445Xerox DocuMate 5460
    75 dpi* 8.5 x 150 inç 
    (216 x 3810 mm)8.5 x 195 inç 
    (216 x 4953 mm)
    100 dpi 8.5 x 150 inç 
    (216 x 3810 mm)8.5 x 195 inç 
    (216 x 4953 mm)
    150 dpi 8.5 x 150 inç 
    (216 x 3810 mm)8.5 x 195 inç 
    (216 x 4953 mm)
    200 dpi 8.5 x 150 inç 
    (216 x 3810 mm)8.5 x 195 inç 
    (216 x 4953 mm)
    300 dpi 8.5 x 150 inç 
    (216 x 3810 mm)8.5 x 195 inç 
    (216 x 4953 mm)
    400 dpi 8.5 x 150 inç 
    (216 x 3810 mm)8.5 x 150 inç 
    (216 x 3810 mm)
    500 dpi 8.5 x 120 inç 
    (216 x 3048 mm)8.5 x 120 inç 
    (216 x 3048 mm)
    600 dpi 8.5 x 100 inç 
    (216 x 2540 mm)8.5 x 100 inç 
    (216 x 2540 mm)
    1200 dpi* 8.5 x 100 inç 
    (216 x 2540 mm)8.5 x 100 inç
    (216 x 2540 mm)
    *this is an interpolated resolution which is available with software 
    Visioneer Acuity only. 
    						
    							Maintenance Xerox® DocuMate® 5445/5460
    User Guide59
    Relative Humidity
    20% ~ 80% (@30° C without condensation)
    Scanner Dimensions
    Width 12,5 inches (318 mm)
    Depth 8,2 inches (208 mm)
    Height 7,7 inches (196 mm)
    Weight 8 pound (3,65 kg)
    Power Information
    Power Supply AC-ADAPTER (PNLV6507Y)
    DC jack, 2P, 100–240Vac, 50–60 Hz, 16Vdc/1.5A, Class II, One Core, 
    E
    NERGYSTAR, RoHS
    Scanner Rating 16Vdc
    Power consumption≤ 25 Watt (during operation)
    ≤ 8 Watt (
    on standby)
    ≤ 1 Watt (
    power save after 15 minutes without scanning, can be 
    adjusted by software
    )
    ≤ 0.1 Watt (
    power off)
    Cable Information
    AC Power Cord
    US—2P, AC125V/3A or AC125V/10A, 2C*18AWG, 
    BLACK, RoHS
    EUR(CEE)—2P, AC250V/2.5A, 2C*0.75mm2, 
    BLACK, RoHS
    UK(BS/PSB)—3P, AC250V/2.5A, 2C*0.75mm2, 
    BLACK, RoHS
    USB cable 1500 mm, 28 AWG, RoHS compliant
    Software Information
    Supported Operating 
    SystemsMicrosoft Windows
    –32-bit XP (Service Pack 3)
    –32-bit or 64-bit Vista (Service Pack 2)
    –32-bit or 64-bit 7 (Service Pack 1)
    –32-bit or 64-bit 8 / 8.1
    –32-bit or 64-bit 10
    Scanner Drivers TWAIN, WIA, ISIS
    Bundled Software Visioneer OneTouch®
    Visioneer Acuity Module
    Nuance PaperPort®
    Nuance OmniPage®
    Nuance Power PDF
    Scanner Specifications 
    						
    							Xerox® DocuMate® 5445/5460 Maintenance
    60User Guide
    Xerox® DocuMate® 5445 / 5460 Parts 
    List
    Part NamePart Number
    Input Tray 57-0148-000
    Roller Exchange Kit
    Separation Roller
    Feed Roller70-0567-000
    USB Cable 35-0241-000
    AC Power Cord 35-0242-000 or 35-0243-000(US)
    35-0244-000 or 35-0245-000 (EUR)
    35-0246-000 or 35-0246-100 (UK)
    Power Supply 37-0097-100 
    						
    							User Guide61
    Regulatory Information
    Basic Regulations
    United States (FCC Regulations)
    This equipment has been tested and found to comply with the limits for a Class B digital device, 
    pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
    against harmful interference in a residential installation. This equipment generates, uses, and can 
    radiate radio frequency energy and, if not installed and used in accordance with the instruction 
    manual, may cause harmful interference to radio communications.
    However, there is no guarantee that interference will not occur in a particular installation. If this 
    equipment does cause harmful interference to radio or television reception, which can be 
    determined by turning the equipment off and on, the user is encouraged to try to correct the 
    interference by one or more of the following measures:
    • Reorient or relocate the receiving antenna.
    • Increase the separation between the equipment and receiver.
    • Connect the equipment into an outlet on a circuit different from that to which the receiver is 
    connected.
    • Consult the dealer or an experienced radio/TV technician for help.
    This device complies with Part 15 of the FCC Rules. Operation is subject to the following two 
    conditions: (1) This device may not cause harmful interference, and (2) this device must accept 
    any interference received, including interference that may cause undesired operation.
    Changes and modifications to this equipment not specifically approved by Xerox may void the 
    user’s authority to operate this equipment.
    Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
    European Union
    The CE mark applied to this product, symbolizes our declaration of conformity with the following 
    applicable European Union Directives, as of the dates indicated:
    December 12, 2006: Council Directive 2006/95/EC as amended. Approximation of the laws of the 
    member states related to low voltage equipment.
    December 31, 2004: Council Directive 2004/108/EC as amended. Approximation of the laws of the 
    member states related to electromagnetic compatibility. 
    						
    							Xerox® DocuMate® 5445 / 5460 Regulatory Information
    62User Guide
    This machine is certified as Class 1 LED product. This means that this machine does not produce 
    hazardous laser radiation. 
    A full declaration of conformity, defining the relevant directives and referenced standards, can be 
    obtained from your Xerox Limited representative or by contacting:
    Environment, Heath and Safety
    The Document Company Xerox
    Bessemer Road
    Welwyn Garden City
    Herts
    AL7 1HE
    England, Telephone +44 (0) 1707 353434
    Turkey (RoHS Regulation)
    In compliance with Article 7 (d) We hereby certify “It is in compliance with the EEE Regulation”. 
    (“EEE yönetmeliğine uygundur“)
    Copy Regulations
    United States
    Congress, by statute, has forbidden the reproduction of the following subjects under certain 
    circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such 
    reproductions. 
    						
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