Xerox Dd020 Manual

Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide201
4. Remove the jammed staples by pulling them in the direction shown.
5. Grip the orange tabs on both sides of the staple cartridge and insert it into the original position in 
the stapler.
Note:If you have trouble inserting the cartridge, make sure the cartridge is oriented with the 
orange tabs facing up.
6. If no jammed staples were found, repeat steps 3 to 5 for the other staple cartridge.
7. Close the booklet maker side cover....

Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide 202
Print Quality Problems
CAUTION:The Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee does not 
cover damage caused by using unsupported paper or specialty media. The Total Satisfaction 
Guarantee is available in the United States and Canada. Coverage may vary outside these areas. 
Please contact your local representative for details.
Notes:
•To enhance print quality, toner/print cartridges for many models of equipment...

Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide203
Copy and Scan Problems
When the copy or scan quality is poor, select the closest symptom from the following table to correct 
the problem.
If the copy quality does not improve after carrying out the appropriate action, contact Xerox Customer 
Support or your reseller.
SymptomSolution
Lines or streaks only present in copies made 
from the document feeder.There is debris on the document glass. When scanning, the 
paper from the document...

Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide 204
Fax Problems
If a fax cannot be sent or received correctly, refer to the following table, then perform the indicated 
operation. If a fax still cannot be sent or received correctly, even after performing the described 
operations, contact your service representative.
This section includes:
•Problems Sending Faxes on page 204
•Problems Receiving Faxes on page 205
Problems Sending Faxes
SymptomCauseSolution
The document is not scanned...

Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide205
Problems Receiving Faxes
SymptomCauseSolution
The received fax is blank.  There may be a problem with the 
telephone connection or with the 
caller’s fax machine.Check that the printer can make 
clean copies. If it can, have the caller 
send the fax again.
The sender may have loaded the 
pages incorrectly.Contact the sender.
The printer answers the 
call, but will not accept 
incoming data.Not enough memory. If the job contains several...

Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide 206
Getting Help
This section includes:
•Control Panel Messages on page 206
•Alerts on page 206
•Online Support Assistant on page 206
•Web Resources on page 207
Control Panel Messages
Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.
The control panel provides you with information and troubleshooting help. When an error or warning 
condition occurs, the control panel touch screen displays a...

Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide207
Web  Re so u rc es
Xerox provides several websites that offer additional help.
ResourceLink
Technical support information for the 
printer, includes online Technical Support, 
Recommended Media List, Online Support 
Assistant, driver downloads, documentation, 
and morewww.xerox.com/office/WC7120support
Supplies for the printerwww.xerox.com/office/WC7120supplies
A resource for tools and information, such as 
printing templates, helpful...

Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide 208 

WorkCentre 7120 Multifunction Printer
User Guide209
10Printer Specifications
This chapter includes:
•Physical Specifications on page 210
•Environmental Specifications on page 211
•Electrical Specifications on page 212
•Performance Specifications on page 213
•Controller Specifications on page 214
For media specifications and capacities, see Supported Media on page 51. 

Printer Specifications
WorkCentre 7120 Multifunction Printer
User Guide 210
Physical Specifications
Base Unit
• Width: 607 mm (23.8 in.) with bypass tray closed
• Depth: 640 mm (25.1 in.)
• Height: 1,132 mm (44.5 in.)
• Weight: 115 kg (253.5 lb.)
Base Unit with Integrated Office Finisher
• Width: 644 mm (25.3 in.)
• Depth: 640 mm (25.1 in.)
• Height: 1,132 mm (44.5 in.)
• Weight: 127 kg (279.9 lb.)
Base Unit with Office Finisher LX and Booklet Maker
• Width: 1,164 mm (45.8 in.)
• Depth: 651 mm (25.6...