Xerox 8254E User Manual

Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-7
4. Media jams frequently occur
Note:
•If media other than the recommended one is used, correct media feeding cannot be 
assured.
5. The media veers off-track during printing
No.Possible causeRemedyReference
1Are you using recommended 
media?Use recommended media.Media Type
2Is the media used in an 
environment other than the 
one specified?Use the media in a dedicated 
environment.Precautions for Handling 
Media
3Are you using old media?Replace...

Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-8
Printing-related Troubleshooting
1. Printing is partially stained or incomplete.
Note:
Proper print quality may not be obtained with media other than recommended ones.
2. The printing position is incorrect (areas of the media cannot be printed)
3. Printing is blurred
No.Possible causeRemedyReference
1Has the media absorbed 
moisture?Replace it with new media.Replacing Roll Media
2Are you using folded or 
wrinkled media?
3Does the media bend?Use...

Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-9
4. White or black lines, banding, or waves appear on printed media
5. Printing lines are not straight
No.Possible causeRemedyReference
1Are you using recommended 
media?Use recommended media.Media Type
28264E only - Is the roll media 
set correctly?Set the roll media correctly.Loading Roll Media
38254E only -Is the scroller set 
correctly?Set the scroller correctly.Loading Roll Media
4Is the nozzle in good 
condition?Perform Head...

Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-10
6. Printing lines are duplicated or patchy
7. Head strikes on good media
8. Images are cut off on the left side
No
.Possible causeRemedyReference
1Is the nozzle in good 
condition?Perform head cleaning.Cleaning the Head
2Is the head height set to 
"High?"Return the head height to 
"Normal (Low)".Head Height Adjustment
No.Possible causeRemedyReference
1Media can become deformed 
by the heat from the Pre-
Heater or the Platen...

Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-11
9. Parts of images are missing
No
.Possible causeRemedyReference
1Missing part of an image can 
also be caused by not 
factoring in the size of the 
side margins when the image 
size is set. Although the 
Media may physically be 
wide enough, the actual print 
area may not be.
The condition of the media 
plays a large part also.Check the size of the image being 
sent to the printer and allow for 
the default margins. 
Or, specify a smaller...

Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-12
Error Messages
This section describes messages displayed during normal printer operation or when errors occur, and 
gives responses to the messages.
Status Messages
This section describes status messages displayed during printer normal operation. When the printer is 
operating correctly, each operational status is displayed in the control panel as below.
No.DisplayDescriptionReference
1Ready to PrintStandby (Media is loaded).—
2Media...

Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-13
15** Press 2sec. **The [Cleaning] key or the [Nozzle 
Check] key was pressed for less
 than 
two seconds. Press the key for more
 
than two seconds.
Printer Control Panel
16Insert CleaningCart.Displayed during head washing.
Insert the cleaning cartridges.Head Wash Menu 
17Insert Ink CartridgesFilling the ink.
Insert the ink cartridges.Replacing Ink Cartridges 
188254E only - Transport ModePreparing for transportation.Contact your Xerox...

Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-14
Error Message Display and Remedies
This section describes error messages and their remedies. Error messages are displayed when certain 
failures occur during printer operation.
If an error that can be displayed occurs, the printer may display the following error messages in the 
control panel and stop operation.
If the printer stops operating, perform the recommended remedy so that the printer restarts.
No.DisplayDescriptionRemedyReference...

8254E / 8264E User Guide5-15
Notes:
•The color inside [****] in the error display represents the ink color with a problem.
•If the "Ink End" and "No Cartridge" errors occur simultaneously, "No Cartridge" displays.
9Life Times
[Head]The operational life 
span of the print 
head has almost 
expired.
(Continues 
operation)Contact your local Xerox dealer.
—
10Life Times
[Pump]The operational life 
span of the pump 
motor has almost 
expired.
(Continues 
operation)Contact your local...

Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-16
Data Error Display and Remedies
This section describes data error messages and their remedies. A data error appears if there is a failure 
in data communication between your PC and the printer.
If a data error occurs, the following error message appears in the control panel of the printer and 
operation stops.
When the cause of the error is solved, the printer starts operating again.
Note: 
The "***" in the error message is the code...