Vodavi Starplus Dhs-l Technical Manual

Sy s te m D ia g no st i cs6-7
Ch apter 6 - Mainten ance /Trou bles hootin g
Tabl e 6 -5: Key Tel eph o n e (c an n ot h ea r)
Symptom Diagnostic Aid Cause Corrective Action
Cannot hear
(handset)Key Tel ephone Co mponent Fail ure1. Ver ify MUTE i s no t l it.
2. Lift handset, ICMtone should be heard
o ver the handset .
3. Pr ess [SP KR ] key, observe red LED and
place handset on hook.
†If I C M ton e is hea rd ov er t he
lo udspeaker, but was not heard
th ro ug h t he h a nd s e t i n S t e p 1,
exchange...

6-8System D iagnostics
Ch apter 6 - M ain ten ance/ Troubles hooting
Ta b le 6- 8 : St ati c /N o is e D u r in g C o nve rs at io n
Symptom Diagnostic Aid Cause Corrective Action
Static and/or noise
can be heard d uri ng
aconversationLo gi c o f
elim in at io nIf y ou ca n hea r th e sta tic , is i t o n
intercom handset t o handset c al ls?
If yes, do you hear the static when you
ca ll a n y o the r IC M st a tio ns?(The p robl em
may b e the tel eph one call ed or ca llin g
you ).
St at io n c a bl e...

Sy s te m D ia g no st i cs6-9
Ch apter 6 - Mainten ance /Trou bles hootin g
Table6-9:COLineProblems
Symptom Diagnostic Aid Cause Corrective Action
Li ne s o n Ho ld, n o
on e th ere.System
Pro gra m min gIf t he c usto mer co mplains of seei ng
ma ny h ol din g lin es, a nd wh en ac cessed
no on e is o n the oth er en d, c a lls ma y b e
left in an abandoned stat e.
Outsi de ca lle r
abandons callIf t he s e r v ing C e nt ra l O f f ic e ( T e lco )
pr ovides disconnect super vi sion:
†The K SU sh ou...

6-10System D iagnostics
Ch apter 6 - M ain ten ance/ Troubles hooting
Table 6-11: Btn Programming is Lost/Changed a t Key Telephone
Symptom Diagnostic Aid Cause Corrective Action
Prev io usl y
pr og rammed featu re
bu tt on s no w d o n ot
wor k or h a ve
di fferent feat ures
assigned.Exec uti ve Key
Te l e p h on e Di s pl ayUn a uth or ized
cu s tom er
rep rog ramm in g1. SeeifcustomerhasaUserGuideand
u nd erstan ds feat ure b u tto n
p ro gra m min g.
2. Compare t he cur rent system database
and...

A
Database Programming
Forms
Use the following forms to complete the customer specific programming
applications prior to actual system programming. For several database fields some
forms do not provide an entry area for all possible programming, since the majority
of installation applications will not require changes to all data in all program fields. 

Programming Work SheetsA-3
A ppen di x A - Dat abase P ro gr ammi ng Fo rm s
Programming Work Sheets
You ma y photocopy th ese forms to use as actual programming work sheets.
Ta ble A-1: System Application Numbering Plan
DATA PARAMETER RANGE CUSTOMER DATA
St atio n 20 1-272
30 1-372
CO Line 70 0-795
CO Line Group 1-24
Hu nt Gro up 43 0-453
TableA-2:COLineData
DATA FIELD RANGECO L ine NumbersDE FAUL T12345678910111213141516
700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715
Dialing Ty pe...

A-4P rog ra m mi ng Work Sh e ets
App endix A - Databas e Pr ogr ammin g Forms
Table A-3: Station Data
DATA FIELD RANGEST AT IO N NU M BERS
DEFAULT
201/
30 1202/
30 2203/
303204/
30420 5/
30520 6/
30620 7/
307208/
30 8
Day COS 0-7
0
Night COS 0-7
0
CO Line
Assi gnmentPor t
1Te n a nt
1Y/N
Y
21 Y/N
Y
31 Y/N
Y
41 Y/N
Y
51 Y/N
Y
61 Y/N
Y
71 Y/N
Y
81 Y/N
Y
CO Line
Receive
Assi gnmentPor t
1Te n a nt
1Y/N
Y
21 Y/N
Y
31 Y/N
Y
41 Y/N
Y
51 Y/N
Y
61 Y/N
Y
71 Y/N
Y
81 Y/N
Y 

Programming Work SheetsA-5
A ppen di x A - Dat abase P ro gr ammi ng Fo rm s
Tabl e A -3: TR U N KS Da ta
DATA FIELD RANGEST AT IO N NU M BERS
DEFAULT
201/
30 1202/
30 2203/
303204/
30420 5/
30520 6/
30620 7/
307208/
30 8
CO L ine Ring
Assign ment700 day/
ni gh t/
both/
no neStati on -
100 B ot h
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
Ac co un t C od e F orc ed Y/ N
N
St at ion G rou p (1- 24)
1
Wa r nin g Ton e Y/ N
N
D ro p Time-o ut Y/ N
N
St at ion Po siti on 201-272...

A-6P rog ra m mi ng Work Sh e ets
App endix A - Databas e Pr ogr ammin g Forms
Tabl e A -1 : Cal l Handl ing Dat a
D A TA P AR A MET ER FOR MA T C U ST OME R DA TA
DEF AULT
In tru sion ( Pri va c y ) Relea se Y /N
N
In tru sion ( Pri va c y ) Ton e Y /N
Y
Exc lusi ve Ho ld Time 0-8 min ut es
0
Fl ash Ti me 0.1-1 .5
CO 1.0
PB X .2
Remi nd Tim e 0/ 10/30/ 60/ 90
30
Park Remi nd 30/ 60/90 /120/ 150/ 180
30
Pause Ti me 1-8
2
PBX Au to Pause 0-9
1
Di alin g Ratio To ne Ti me 90/ 120/ 1 50
90
Di alin g Ratio...