Vidicode Soft Call Recorder Manual
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Soft Call Recorder Manual 51 “on hook” too soon thereby stopping recordings prematurely. Increasing the “Silence Timeout” can also help you solve this problem. 9.5.2.6 Levels Setting of the Levels of Channels A and B apply to the SCR Game Port only. Channel A is the input channel when recording from “Line” mode. Channel B is the second input channel and is used in combination with Channel A when recording from the “Handset”. Usually the default settings for both channels will be fine. Follow instructions in the chapter corresponding to the SCR Game Port to adjust the channels. It is possible the volume of your voice is very different from the remote voice. Inequitable volumes can be corrected by adjusting the Channel A and B sliders, compensating for differences in remote and local volumes. Due to many differences in handset cables there is no way in telling whether Channel A or B must be increased or lowered. A bit of experimenting with extreme settings will help you quickly find out channel assignments for your phone system. Try and make a few recordings to figure out the effects. 9.5.2.7 Game Port Access Game Port Access applies to the SCR Game Port model only and pertains to the Game Port communication of the SCR. The default is DOS Style. In some cases however the Windows style is preferred. In this case a 2 axis, 4 button joystick driver belonging to your sound card must to be installed. See Windows Configuration Game Port (5.2). 9.5.3 Database On the “Database” tab the properties of recordings can be selected for display in the archive. Additionally, at the bottom of the tab the display font can be selected. The order of columns can also be changed to suite individual needs. Remember to disable column rearranging when done. Changing the column order is performed by selecting the column header and dragging it to the preferred location. In the “Import List“ group box, Users can be added and removed. Click “Add” and enter the user-name. Click “OK” to confirm and locate the SCR archive belonging to that user. Important: the user must point to an existing SCR archive. User archives added here can be imported to your own archive using
Soft Call Recorder Manual 52 the menu option Action/Import.... See Import (9.2.4) and Database (8.6). Select Station name in the database and the user-names of all imported recordings will be displayed. 9.5.4 Audio Mixer This tab allows adjustment of audio settings. Most settings are made at startup of the program by the setup wizard. Standard levels are probably all right. However, if you must adjust, experiment a little with the settings to obtain a good result. Follow the instructions of your model SCR. Have you changed model of SCR or do you want to change Soundcards press the Start config. Choose your audio device for input(recording). If you are using a SCR USB you need to select that particular device here. In case you are using either a SCR Classic or Game Port, select your soundcard that the SCR interface is connected to. In the second field you select the device that your speakers are connected to for playback of the recordings. Press Done step 1 to finish this part of the setup. Automatically part two of the setup is started. Select the record source in the third field. If you are using a SCR USB you need to select that particular device here. In case you are using either a SCR Classic or Game Port, select the port of your soundcard that the SCR interface is connected to. With the slider to the right Recording Volume Control you can set the recording level. As Wave channel you select the channel of your selected output device that you have your speakers connected to. With the slider to the right Wave Channel Volume Control you can set the playback level. 9.5.4.1 Mute while playing This item must be the same as the channel selected in Record Source above. Thus, if you selected “Line In” for Record Source, also select “Line In” for Mute while playing”. If you are using a SCR USB you can select the CD- player. 9.5.4.2 Adjust Automatic Gain Control on SCR Classic Automatic Gain Control (ACG) is a software amplification and applies to the SCR Classic only. This option amplifies every sound to the same level. This particular level can be adjusted with the upper slide bar “Maximum Peak Level”. The lower slide bar adjusts the “minimum level” to be amplified. Sound below this level will not be amplified. This feature will automatically level differences in the voices of the local and remote caller. See also the settings the SCR Classic (4.3). ACG enabled must be enabled to be operational.
Soft Call Recorder Manual 53 9.5.5 Password On the “Password” tab, a password can be configured to protect and secure your recordings. See also Security (8.7). 9.5.6 General The “General” tab lets you enable the “Beep while Recording”. Also, a spoken message can be configured to announce to the caller that the call is being recorded, however this is only possible while recording from the handset. In some countries this announcement is compulsory. Users of the SCR Classic need to connect the SCR-interface differently to be able to enable this feature. See appropriate connecting instructions (4.1) for more details. The “Sound return on SCR Classic” field needs to be enabled for this feature to work correctly. When building CD Archives the “Maximum Bytes on CD” can be set at the bottom of the tab. Be very careful when using the “Erase All CD Archives form Hard Disk” button. Be sure to have transferred all CD Archives images to CD before erasing. “Always on top” forces the SCR dialog to be always displayed on top of all other applications running on your PC.
Soft Call Recorder Manual 55 10 Acknowledgements 10.1 Privacy When recording telephone conversations the privacy of your conversation partner must be considered. In some countries there is an obligation to notify your conversation partner of the recording. Check your national legal obligations on this and other issues concerning the use of the Soft Call Recorder. In the United States, the Federal government requires that only one person involved in a conversation must know the call is being recorded. However, each state has legislation. The vast majority of states have laws complying with the Federal “one party” requirement. A few states, such as Florida and others, do require both parties are informed the call is being recorded. The Soft Call Recorder can comply with either one party or two party requirements. One party simply means the person with the Soft Call Recorder knows the call is being recorded. Compliance is made with two party requirements by either playing the beep while recording, or by playing an announcement at the beginning of the call. Vidicode is not a source of official interpretation of laws of any country or state, and shall not be construed as a source for making decisions whether to provide notification or not. Vidicode assumes no liability regarding incorrect notification of call recording. 10.2 Liability Correct functioning of the SCR cannot be guaranteed under all conditions and thus we do not accept any liability for loss of information or other damages due to the use of the Soft Call Recorder.
Soft Call Recorder Manual 57 INDEX A Acknowledgements, 55 Action, 46 Adjusted connection SCR Classic, 17 All, 48 Always on top, 53 Analog, 15; 17 Announce, 53 Archive, 41 Audio device for Playback, 12 Audio device for Recording, 12 Audio Mixer, 52 Automatic recording, 39 B Beep, 53 Beep while recording, 39 Build, 47 C CD archives, 41; 45 CD-ROM, 41 Channel B, 51 Channels A, 51 Classic, 15 Column, 47 Connecting diagrams SCR Classic, 16 Connecting diagrams SCR Game port, 24 Connecting diagrams SCR USB, 32 Connecting the SCR Classic, 15 Connecting the SCR Game Port, 23 Connecting the SCR USB, 31 CRF format, 46 Current archive, 45 D Delete, 46 Desktop, 47 Detection, 50 Detection Threshold, 50 DOS Style, 51 Duration, 50 E Empty, 46 Exit, 46 Export, 46 F Fast Backward-button, 37 Fast Forward -button, 38 File, 45 Font, 51 G Game controls, 25 Game Port, 23 H Handset, 50 Hardware, 49 Hook, 37 I Icon, 47 Import, 42 Import List, 51 Installation, 11 Installation Guide, 7 Interface, 7
Soft Call Recorder Manual 58 ISDN, 15; 17 J Joystick, 25 L Language, 49 Levels, 51 Liability, 55 List (names), 42 Lock, 43 M Menu, 45 Mixer for Playback, 12 Mixer for Recording, 12 models, 9 Mute while using program, 13 Mute-button, 38 N Names, 42 Network, 42 Notes, 42 O Off hook, 37 On hook, 37 Options, 49 Order, 51 P Password, 43 Play, 39 Play-button, 38 Priority, 50 Privacy, 55 Q Query, 42 R Record Source, 14; 50 Record Source on Audio Device, 13 Record-button, 37 Recorder, 37 Recorder buttons, 37 Recorder type, 14 Recording, 37; 38; 39 Recover, 46 Recycle bin, 45 Recycle-bin-button, 38 S SCR, 7 Search, 42 Security, 43 Settings, 49 Settings SCR Classic, 19 Settings SCR Game Port, 28 Settings SCR USB, 33 Set-up Wizard, 11 Silence time-out, 50 Soft Call Recorder Classic, 15 Soft Call Recorder Game Port, 23 Soft Call Recorder USB, 31 software installation, 11 Spoken message, 53 Start, 11 Stop-button, 37 Store, 41 System tray, 47 T Threshold, 50 Time, 41 Transfer, 45
Soft Call Recorder Manual 59 Type, 49 U USB, 31 User, 43 V View, 47 Volume, 37 W Wave Channel of Audio Device, 13 Windows configuration SCR Game Port, 25 Wizard, 11