Vidicode Soft Call Recorder Manual
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Soft Call Recorder Manual 11 3 Software installation In case you are using a SCR USB the interface needs to be installed and connected before installing and running the software. See Chapter 6 about installation details of the SCR USB interface. Placing the CD-ROM in your computer starts software installation. If the installation is not started automatically, locate the file setup.exe on the CD and start it by double-clicking. Follow the instructions on the screen. 3.1 Start Click “Start“ in the lower left corner on your desktop. Go to Programs/Vidicode and click on “Soft Call Recorder”. The SCR will start right away with a Set-up Wizard. 3.2 Set-up Wizard In this Set-up the separate devices for the recording and playback of the telephone calls are selected. The choice of devices is determined by the configuration of your PC. Read through the connecting instructions for your kind of SCR first. The correct selection of recording- and playback-devices depends on the way you have the SCR connected to your PC.
Soft Call Recorder Manual 12 • First select the Audio device for Recording. Select the device that the SCR interface is connected to. Presumably this is your soundcard. In case you have a USB SCR this device will be pre- selected for you as your input device. • Next select the Mixer for Recording. Select the Mixer of the device you have selected as Audio device for Recording. This mixer probably carries the same name as the Recording device. • Now select the Audio device for Playback. This is the general device you use for playback of sound or the device that have your speakers connected to. • Finally select the Mixer for Playback. Select the Mixer of the device you have selected as Audio device for Playback. This mixer probably carries the same name as the Playback device. • Press the button Done step 1.
Soft Call Recorder Manual 13 • Select Record Source on Audio Device. All channels of the selected Recording Mixer are displayed in this drop box. Select the channel that you have the SCR interface connected to. • Select Wave Channel of Audio Device. All channels of the selected Playback Mixer are displayed in this drop box. Select the general channel that is used for sound. Probably this channel is called Wave. • Select Mute while using program. All channels of the selected Playback Mixer are displayed in this drop box. Select the channel that you want muted when the Playback of a recording is started.
Soft Call Recorder Manual 14 • Select Record Source. Select Line if you have an analog telephone line. Select Handset if you have a digital telephone line. • Selection of Recorder type is made automatically. If you have a SCR USB the USB recorder will be selected. Else the Classic recorder has been selected. • Press the button Done Step 2. The program will automatically start in Recorder View. Click the “All” selection in the menu option “View” to enlarge. The SCR dialog is scaleable. Place your mouse in the bottom right corner of the dialog and drag the corner to resize the dialog to your convenience. Although the software is the same for every SCR, settings must correspond to your model. Connect your SCR-interface following the instructions corresponding to your model. Then continue with the settings for the SCR software.
Soft Call Recorder Manual 15 4 Soft Call Recorder Classic The Soft Call Recorder Classic requires a properly installed sound card in your PC. For normal use of the SCR follow the Connecting the SCR Classic (4.1) instructions. When recording a conversation with the SCR it is possible to notify your conversation partner of the recording through a regularly returning beep or through a spoken message. It is only if you want to use one of the notification methods that the adjusted connection SCR Classic (4.2) instructions should be used. 4.1 Connecting the SCR Classic Determine the kind of telephone you want to connect the SCR to. This will either be a normal (analog) or digital (e.g. Key System, PBX, ISDN) device. When using a normal (analog) telephone, connect the SCR-interface as in the record from telephone line diagram of Method 1 . When record from telephone line is used the SCR can detect on/off hook straight from the telephone line. The switch at the bottom of the SCR-interface must be in position A. When using a digital telephone, connect the SCR-interface as in the record from handset diagram of Method 2 . When record from handset is used the SCR needs to detect on/off hook by “listening” to the handset. The switch at the bottom of the SCR-interface must be in position A. In case your PC does not come with a “line in” connection, it is possible to connect the SCR-interface using the “Aux” or “Microphone”. If you have chosen the “Aux” port, connect the SCR-interface as described above. If you want to use the “Microphone” port it is mandatory to connect the SCR- interface as in the record from handset diagram of Method 2 . Tip: In case the record from handset method is deployed it is possible to use the provided longer curled cable to connect the handset to the SCR-interface and use your original curled cable to connect the SCR-interface to the telephone. This should prevent tearing the SCR-interface from its place when picking up the phone. The left and right connector may be switched in this particular case.
Soft Call Recorder Manual 16 4.1.1 Connecting diagrams SCR Classic LINE IN PC soundcard 1 2 3 4 5 6 7 8 9 *0 # soft CALL RECORDER Method 1: record from telephone line Method 2: record from handset Warning: Use supplied and original cables only. Connecting the SCR- interface in any other way than described can cause damage. MICROPHONE soft CALL RECORDER PC soundcard 1 2 3 4 5 6 7 8 9 *0 #
Soft Call Recorder Manual 17 4.2 Adjusted connection SCR Classic This adjusted connection should be used only if you want to use one of the notification methods as described above. Determine the kind of telephone you want to connect the SCR to. This will either be a normal (analog) or digital (e.g. Key System, PBX, ISDN) device. When using a normal (analog) telephone, connect the SCR-interface as in the record from telephone line diagram of Method 3 . When record from telephone line is used the SCR can detect on/off hook straight from the telephone line. The switch at the bottom of the SCR-interface must be in position A. When using a digital telephone, connect the SCR-interface as the record from handset diagram of Method 4 . When record from handset is used the SCR needs to detect on/off hook by “listening” to the handset. The switch at the bottom of the SCR-interface must be in position A. Important: In case Method 3 or 4 is deployed to connect the SCR-interface it is mandatory that Sound return on SCR Classic is enabled in menu option “Options/Advanced” in the “General” tab. In case your PC does not come with a “line in” connection, it is possible to connect the SCR-interface using the “Aux” or “Microphone”. In case you have chosen the “Aux” port, connect the SCR-interface as described above. In case you want to use the “Microphone” port it is mandatory to connect the SCR- interface as in the record from handset diagram of Method 4 . Tip: In case the record from handset method is deployed it is possible to use the provided longer curled cable to connect the handset to the SCR-interface and use your original curled cable to connect the SCR-interface to the telephone. This should prevent tearing the SCR-interface from its place when picking up the phone. The left and right connector may be switched in this particular case.
Soft Call Recorder Manual 18 4.2.1 Adjusted connection diagrams SCR Classic LINE IN SPEAKER OUT TO SPEAKERS PC soundcard 1 2 3 4 5 6 7 8 9 *0 # soft CALL RECORDER Method 3: record from telephone line Method 4: record from handset Warning: Use supplied and original cables only. Connecting the SCR- interface in any other way than described can cause damage. MICROPHONE SPEAKER OUT TO SPEAKERS soft CALL RECORDER PC soundcard 1 2 3 4 5 6 7 8 9 *0 #
Soft Call Recorder Manual 19 4.3 Settings SCR Classic The settings of the SCR depend on the way you have connected the SCR- interface. Follow instructions Settings record from telephone line (4.3.1) in case you have connected the SCR-interface using Method 1 or 3 . Follow instructions Settings record from handset (4.3.2) in case you have connected the SCR-interface using Method 2 or 4 . 4.3.1 Settings record from telephone line Start the Soft Call Recorder software. See Software installation (3.1). Click the menu option “View” and then “All” to enlarge the program dialog. • Click “Options/Advanced” and click on “Hardware” tab to display. • Select “Classic” as Recorder Type and “Line” as Record Source. • Select “Autostart Enabled”, deselect “Ask to store”. • Set Silence Timeout to “5”. • Click “OK” to confirm. Pick up the phone and “Telephone off hook” will be displayed. Hang up the phone and “Telephone on hook” is displayed. Pick up the phone, wait for the dial tone and wait another 10 seconds. The sounding of the dial tone is crucial to obtain a good setting. It is possible a new recording is starting every few seconds. Return to “Options/Advanced” and click on “Hardware” tab to display. Lower the Detection threshold(to the left) and click “OK” to confirm. Pick up the phone and again wait for 10 seconds. In case a new recording is still starting every few seconds than further lower Detection threshold. Repeat until a satisfactory setting is established and a single recording continues for more than 10 seconds. Go to “Options/Advanced”, click on “Hardware” tab to display. Increase Silence Timeout to “60” seconds and confirm. Pick up the phone and try to create a recording. Play the recording. To adjust the sound level return to menu option “Options/Advanced” and click “Audio Mixer” tab to display. In case the sound is too faint when playing increase “Maximum Peak Level” (to the right) on the Adjust Automatic Gain Control...
Soft Call Recorder Manual 20 panel. In case the sound is too loud, lower the “Maximum Peak Level” (to the left). This should lead to a well sounding recording. If this is not the case repeat previous steps to accomplish. 4.3.2 Settings record from handset Start the Soft Call Recorder software. See Software installation (3.1). Click “All” in menu option “View” to enlarge. • Click “Options/Advanced” and click on “Hardware” tab to display. • Select “Classic” as Recorder Type and “Handset” as Record Source. • Select “Autostart Enabled”, deselect “Ask to store”. • Set Silence Timeout to “5”. • Click “OK” to confirm. Pick up the phone and “Telephone off hook” will be displayed. If this is not the case, return to “Options/Advanced” and click on “Hardware” tab to display. Lower Detection threshold(to the left) and click “OK” to confirm. Repeat until “Telephone off hook” is displayed when picking up the phone. Pick up the phone, wait for the dial tone and wait another 10 seconds. The sounding of the dial tone is crucial to obtain a good setting. It is possible that a new recording may start every few seconds. Return to “Options/Advanced” and click on “Hardware” tab to display. Lower Detection threshold (to the left) a little bit and click “OK” to confirm. Repeat until a satisfactory adjustment is obtained. Go to “Options/Advanced”, click on “Hardware” tab to display. Increase “Silence Timeout” to “30” seconds and confirm. When record from handset is used the SCR needs to detect on/off hook by “listening” to the handset. When hanging up the phone the SCR will keep “listening” to the telephone line. If a “silence” exceeds the Silence Timeout (in this case 30 seconds) the SCR will assume the phone has been hung up.