Vidicode Soft Call Recorder Manual
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Soft Call Recorder Manual 41 8 Database 8.1 Functions All recordings are automatically stored in a database. The database of the Soft Call Recorder is referred to as Archive. The archive is merely a list of recordings and their properties. Archive properties can be set in the menu item “Options/Advanced” on the Database tab. You can split your calls between different archives for instance for different employees, and build CD Archives for back up or storage. Transfer CD Archives to CD-ROM when they approach the size of a writable CD . See the menu option “File” (9.1) to learn about creating new archives. The recorder functions Play and Delete always refer to the currently selected recording(s). There are different ways to manipulate the recordings in the archive. Note: Standard Windows keyboard mapping is generally effective. The Upward button and the Downward button move the current selected recording one recording forward or backward in the database. Multiple selections of recordings can be made by dragging your mouse cursor over more then one record, or by holding the Control (Ctrl) key down and successively clicking on a desired record to add to the selection. Perform any action on your selection using the options available in menu option “Action”. Recordings in the archive are sorted by date and time by default. Clicking the header field (the top row field for a particular column), the records will be sorted by the property of the corresponding column. Click the header field again to reverse the sort. 8.2 CD Archives CD Archives are archives that are intended to be transferred to CD for back up or storage. To organize your back up or storage you can open more than one CD Archive. For instance you can have a CD Archive for the sales department and a CD Archive for the support department. CD Archives are play and view archives only. When viewing a CD Archive, new recordings are still stored in the current archive. See also CD Archive (9.1.2) and Build CD
Soft Call Recorder Manual 42 Archives (9.2.5) to build CD Archives. When a CD Archive approaches the actual size of a writable CD, then transfer the CD Archive to the CD. 8.3 Names Recordings in the archive can be given a “name”. Select a recording, double- click the name-field and enter the name. 8.3.1 List of names Regularly returning names can be kept in a list and selected when needed. Select the names tab in the upper right corner on the main dialog. Click “New” and enter a name. Click OK to confirm. 8.3.2 Adding names from the list Select the recording to which you want to add the name. Select the names tab. Then select the starting letter of the name in the little scroll-box (to the left of the “new” button). Select the name in the list of names and click “OK” to confirm. 8.4 Notes Like names you can also add Notes to your recordings. Select a recording in the archive. Double click the notes field and enter your notes. You can also select the “Notes” tab in the upper right corner of the Soft Call Recorder main dialog to enter the notes in the specialized notes field. Double click the notes field and the notes are tagged as belonging to the selected recording. 8.5 Query/Search A selection of recordings can be made with the help of a query. A selection can be made on date, duration, name, incoming or outgoing. See menu option Query (9.3) for a more detailed explanation. 8.6 Import Archives made by other SCR users can be imported into your own archive. These other existing archives must be accessible through your computer network. A user must first be created to import their archive. See below.
Soft Call Recorder Manual 43 8.6.1 Users Users are associated with SCR archives accessible through the computer network. To import another archive into your own archive a user must first be created. See (9.5.3). Once several users have been created, their archives can be imported using the “Import from other users” under the “Action” menu (9.2.4). 8.6.2 Playing imported recordings Imported recordings can be played like any other recording. 8.7 Security The Locked and Unlocked buttons replace each other when pressed. All program actions are disabled when the Unlocked button is pressed and the Locked icon is displayed. However, automatic recording remains operational while locked. Opening the lock enables all program actions and operations. 8.7.1 Opening Lock A password can be set to protect the Lock. Important: Once a password has been configured the opening of the lock is possible only by entering the password. 8.7.2 Configuring password Click the menu item Options/Advanced and select the “Password“ tab. Enter and then re-enter your password it to confirm.
Soft Call Recorder Manual 45 9 Menu Every feature of the SCR software can be found and operated through menu- options. All menu options are described below. 9.1 File 9.1.1 Current archive The current archive is the displayed archive. Different archives can be created. Select “Current Archive” and a standard Windows Open dialog box allows you to select an archive or select a folder to create a new archive in. If the selected folder already contains an archive (there exists a file named “softarchive.mdb”) the existing archive in the selected folder will be opened and displayed. If there is not an archive in the selected folder, then a new archive will be created. The new archive will of course be empty upon creation. All new recordings made will be stored in the selected current archive. 9.1.2 CD Archive CD Archives are archives created with the intention of transferring to CD for back up or storage. CD Archives may be viewed and the recordings played. New recordings will always be written to the Current Archive. See also CD Archives (8.2). CD Archives will need to be transferred to CD when their size approaches the maximum storage space on your CD. Selected recordings of an existing archive or entire archives can be added to the CD archive. See menu option Action (9.2.5). The “Set Path for new CD Archives” menu item enables you to specify the location of a new CD archive. Once a CD Archive has been transferred to CD, the CD Archive on your PC can be deleted using the Erase option. 9.1.3 Recycle bin The SCR Recycle Bin can best be compared to the Windows Recycle Bin. Deleted recordings are placed in the Recycle Bin. Deleted recordings can be
Soft Call Recorder Manual 46 recovered and returned to the current archive. See below in menu option Action. The “Show Contents” menu item will display the Recycle Bin. The “Empty Recycle Bin” menu item deletes all recordings in the Recycle Bin. Recordings that have been deleted from the Recycle Bin can no longer be retrieved. 9.1.4 Exit Shuts down the Soft Call Recorder program. 9.2 Action 9.2.1 Delete selected This item can be used to delete the currently selected recording or a multiple selection of recordings. Deleted recordings are placed in the Recycle Bin. 9.2.2 Recover selected The “Recover Selected” menu item applies only in the Recycle Bin. It is used to recover a selected recording or a multiple selection of recordings from the Recycle Bin. Recovered recordings are placed back in the current archive. 9.2.3 Export The Export function is used to save a recording in another file format. By default, recordings in the SCR are saved in a .CRF format. The only currently available alternative format is WAVE format. Recordings exported as .WAV have ADPCM coding. This format is a very familiar compression method and can be played on almost any PC. However WAVE files can require 5 times the disk space as CRF files. If you need to share recordings on a regular basis, consider the SCR Player program. This program allows you to select and play recordings by selecting the .CRF files. You can also mail .CRF files and have them played using the SCR Player. The SCR Player can be found on the Soft Call Recorder CD-ROM in the directory SCRPlayer. Locate the file “SCRPlayer” and start it by double clicking.
Soft Call Recorder Manual 47 9.2.4 Import Archives of other SCR-users can be imported into your own current archive using this option. These archives must be accessible through the computer network. A corresponding Soft Call Recorder User must be created first. See Database tab (9.5.3) and Database explanation (8.6). 9.2.5 Build CD Archive Build CD Archive gives you a choice of two options. Either add a selection of recordings or add an entire archive to the CD archive. See also CD Archive (8.2). 9.3 Query Click the menu item Query/Start to begin a query in the archive. The upper row of the archive changes to display a small downward pointing arrow in each column. For a query on date or duration click an arrow of the column corresponding to the field which you desire to apply the query to. A dialog box will open allowing you to enter boundaries for the query. Click “OK” and the query will be executed and the results displayed. For other queries click the field to the left of the arrow and enter the term you want to select on. This can be done using wildcards. E.g. *rik will result in all records being displayed that have the letters rik in their name, considering you have clicked the field above the name column. (There is always an imaginary wildcard at the end of a search term). The menu option “Return to Complete Archive” will revert back to the entire current archive. 9.4 View The three options in the View menu enable you to have the SCR displayed on your computer desktop in three different ways. The options are: 9.4.1 System Tray Select the System tray menu item to display the (green microphone) icon in the System Tray at the bottom right of your screen. If automatic recording is not enabled a red cross will be displayed over the icon. With automatic recording enabled the (red microphone) icon will appear when a recording is being made. When not recording the (green microphone) icon reappears. Click the SCR system tray icon once to open the main Soft Call Recorder dialog.
Soft Call Recorder Manual 48 9.4.2 Recorder Only Click “Recorder only” to display the minimal Soft Call Recorder screen like the example below. In the menu item “Options/Advanced”, on the “General” tab, you can also indicate that the Soft Call Recorder is to be displayed “Always on Top”. This means that if other programs have focus, the Soft Call Recorder dialog will still be on top of the focused program. 9.4.3 All Click the “All“ menu item to display the entire Soft Call Recorder including the Names, Notes and Database tabs and the current archive database.
Soft Call Recorder Manual 49 This view of the SCR dialog can be scaled to your preferred size. Place your mouse on the bottom right corner and drag to the preferred size. 9.5 Options By selecting “Options/Advanced” a dialog box with six tabs appears. A brief description of available choices on the tabs is below. 9.5.1 Language Set the language of your choice by selecting the corresponding flag. 9.5.2 Hardware 9.5.2.1 Recorder Type Set to the model of Soft Call Recorder you are using. See also Models (2) to check for your model.
Soft Call Recorder Manual 50 9.5.2.2 Record Source: Connecting the SCR-interface, you have chosen a record source. Select “Line” if the SCR-interface was connected using the record from telephone line method. Select “Handset” if the SCR-interface was connected using the record from Handset method. 9.5.2.3 Automatic Recording Select Autostart Enabled to allow Automatic Recording. Enabling Ask to Store opens a dialog box after each recording prompting whether you want the recording to be stored. Enabling Priority over Playing applies only to the Game Port model and will automatically start recording if a new call is initiated while playing a recording. Minimum duration sets the required minimum duration of a recording. Recordings shorter than the minimum duration will not be stored. 9.5.2.4 Silence Timeout If the SCR-interface has been connected using the record from Handset method, the SCR needs to “listen” to the handset to know whether a call is underway. If the SCR detects silence for a period exceeding the specified “Silence Timeout”, the SCR will assume the telephone call has ended and will stop the recording. See also Detection threshold below. If the SCR-interface has been connected using the record from Line method the “Silence Timeout” can be set at 60 seconds or higher, since the SCR can detect on/off hook straight from the telephone line. 9.5.2.5 Detection Threshold If the SCR-interface has been connected using the “record from Handset method, the SCR needs to “listen” to the handset to know whether a call is underway. The Detection Threshold must be exceeded by the dial tone or speech for the SCR to “detect” a call is being made. Lowering the Detection Threshold will make the SCR require less volume of noise to detect the dial tone or speech. The point is to set the Detection Threshold as high as possible while maintaining detection of the dial tone and speech. If the SCR-interface has been connected using a record from Line method, there are two possibilities. Setting the Detection Threshold too low can result in the SCR detecting the telephone is “off hook” too soon. Setting the Detection Threshold too high can result in the SCR assuming the telephone is