Vidicode Call Recorder Quad Manual
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Call Recorder Quad manual ©Vidicode 2002 31 14-07-02 12:11 1/24 SEARCH NUMBER STOP Search according to date. For the entered date 14-07-02 there were 24 recordings found. The first of the 24 recordings is selected for playback, the date and time of the call is displayed to the left. Use the and keys to move the selected recording one up or down. • Press the key to start playback of the selected recording. The display will show: (remote number) 0:01:14 14-7-02 18:46 2 0:00:01 Display during playback. The display shows the remote number between brackets. Next to that is the duration of the call, the arrow indicating incoming or outgoing call. Below that is the date and time of the call, the line number and the current playback position. During playback the recorder keys have the usual recorder functions. The and recorder keys are used to move the playback position 60 seconds backward or forward. The key is used to stop playback. The next section describes how to refine your search to look for a specific number. 6.2.1 Refined search according to remote number Open the search menu as described in § 6.2. Enter the date of the recording that you want to search for or enter wildcards to search for all recordings with the same remote number. Remember that the entered date will always be incorporated in the search. • Press NUMBER to enter a number to search for. The display will show:
Call Recorder Quad manual ©Vidicode 2002 32 Number▓_________________ SEARCH LINE STOP Search according to remote number. • Use the numerical keys to enter a remote number. Entering the remote number to search for you can use the key as wildcard. For example enter 03520 to search for all recordings which start with the number 03520. The and are used to move the blinking character left or right. It is also possible to refine the search even further according to line number. In that case continue to read on § 6.2.2. • Press SEARCH to search for recordings with the entered number. The display will show: 14-07-02 12:11 1/2 SEARCH NUMBER STOP Search according to date. For the entered number 03520 there were 2 recordings found. The first of the two recordings is selected for playback, the date and time of the call is displayed to the left. Use the and keys to move the selected recording one up or down. • Press the key to start playback of the selected recording. The display will show: (0352860560) 0:01:14 14-7-02 18:46 2 0:00:01 Display during playback. The display shows the remote number between brackets. Next to that is the duration of the call, the arrow indicating incoming or outgoing call. Below that is the date and time of the call, the line number and the current playback position.
Call Recorder Quad manual ©Vidicode 2002 33 During playback the recorder keys have the usual recorder functions. The and recorder keys are used to move the playback position 60 seconds backward or forward. The key is used to stop playback. The next section describes how to refine the search even further to restrict it to a date range, phone number, and on which phone line the call took place. 6.2.2 Refined search according to line number It is possible to refine your search even further according to Line number. This is done by performing the search described in the paragraphs above. Remember that the entered date and remote number will always be incorporated in the search. Use wildcards as described to widen your search. After entering the remote number to search for the display will show: Number 03520 ▓_________ SEARCH LINE STOP Search according to date and remote number. • Press LINE to refine your search according to line number. The display will show: Line number =▓ SEARCH DATE STOP Search according to line number. • Enter the number of the line (1-4) that you want to search. • Press SEARCH to execute the search. The display will show: 14-07-02 12:11 1/2 SEARCH NUMBER STOP Search according to date, remote number and line number. The search has resulted in two recordings found. The first of the two recordings is selected for playback, the date and time of the call is displayed to the left. Use the and keys to move the selected recording one up or down.
Call Recorder Quad manual ©Vidicode 2002 34 • Press the key to start playback of the selected recording. During playback the recorder keys have the usual recorder functions. The and recorder keys are used to move the playback position 60 seconds backward or forward. The key is used to stop playback.
Call Recorder Quad manual ©Vidicode 2002 35 7 The Archiving and Monitor software The CRQ is equipped with an Ethernet interface that can be used for two main applications. With the Call Recorder Archiving System it is possible to connect to the CRQ over the network and download stored recordings for archiving purposes. With the RTR Call Monitor software it is possible to connect to the CRQ over the network and listen in to ongoing. For the communication between the Call Recorder Archiving System and the CRQ it is essential that the network settings of the CRQ have been properly configured. See Chapter 8 for details. 7.1 The Call Recorder Archiving System software The Call Recorder Archiving System software is a versatile system that allows for the manipulation and archiving of stored recordings. The Call Recorder Archiving System holds a list of recorders it can connect to. The Call Recorder Archiving System can connect to the CRQ over the network and retrieve a listing of all the recordings in the CRQ. Recordings can then be selected and downloaded from the CRQ. Downloaded recordings can be listened to or archived. The Call Recorder IP Archiving System 7.1.1 Playing recordings The Call Recorder Archiving System receives a listing of recordings first. To play a recording the actual recording will need to be downloaded. A downloaded recording can be played using the incorporated recorder keys.
Call Recorder Quad manual ©Vidicode 2002 36 Select a recording in the database and click on the button to start playback. The and keys are used to skip 60 seconds forward or backward. The lower slider is used to move playback to a particular point in the recording. 7.1.2 Queries The Call Recorder Archiving System has the ability to make a selection of recordings according to date, time or other call properties. A query can be performed for a certain a range of dates and times or duration. The entire database can also be sorted according to date and time or duration. Recordings can be assigned a name according to Caller ID or Remote number. Once a particular recording with a certain Caller ID or remote number has been assigned a name all recordings with the same Caller ID or remote number will be assigned the same name. A query can be performed to search the database for recordings with the same name or number. 7.1.3 Fax viewing As described in § 5.1.2 the CRQ can be configured to record fax transmissions. The Call Recorder Archiving System has the ability to differentiate between a fax transmission recording and a normal recording. Furthermore the Call Recorder Archiving System can reconvert the recorded fax transmission to the original image. A build in viewer is used to view the original fax image. 7.2 The RTR Call Monitor software RTR Call Monitoring stands for Real Time Remote Call Monitoring. The CRQ features the RTR Call monitoring option. The optional RTR Call Monitor software keeps track of the status of all four lines of the CRQ. Once a call is started on a particular line the RTR Call Monitor application can connect to the CRQ over the network. The CRQ then transmits the call over the network to the RTR Call Monitor application. This way it is possible to listen in on all lines of the CRQ with only a couple of seconds delay. The RTR Call Monitor application can be used to listen in on calls on all the Call Recorders connected to the network.
Call Recorder Quad manual ©Vidicode 2002 37 The RTR Call Monitor For the communication between the RTR Call Monitor application and the CRQ it is essential that the network settings of the CRQ have been properly configured. See Chapter 8 for details.
Call Recorder Quad manual ©Vidicode 2002 39 8 The Ethernet interface The Call Recorder Quad has mature Ethernet capabilities. When the network configurations have been made the Call Recorder Quad can be accessed over the network using the Archive software. Messages can be downloaded and played with this software. The network configuration is also necessary for the E-mail function to work. See the following section for instructions. 8.1 Network settings • Press the configuration function key to enter the settings. • Press NEXT three times. The display will show: Network Settings NEXT MENU STOP Entering the Network settings • Press MENU to enter the Network settings menu. The network settings generally have three possible choices to select. They are: • Press NEXT to move on to the next menu item. • Press CHANGE to enter or change the value or property of the menu item presented. • Press BACK to exit the menu. Press NEXT repeatedly to scroll through the menu items. The following sequence of menu items will appear: 8.2 Network active When you enter the Network settings menu the display will show: Network active: No NEXT CHANGE BACK Enabling the Network • Press CHANGE to enable the network. • Press NEXT to save and move on to the next menu item.
Call Recorder Quad manual ©Vidicode 2002 40 8.3 FTP active FTP stands for File Transfer Protocol. This is the protocol used by the Call Recorder Quad to communicate over the network. This is a widely used protocol that is also being used for the Internet. FTP active: No NEXT CHANGE BACK Enabling FTP • Press CHANGE to enable FTP. • Press NEXT to save and move on to the next menu item. 8.4 FTP user The Ftp user is user name of the Call Recorder Quad. It is used by the Archive software to log on to the Call Recorder Quad. FTP user: 0000 NEXT CHANGE BACK Set the Ftp user name • Press CHANGE to change the Ftp user name. FTP user:▓ CANCEL Enter the Ftp user name Use the numerical keys to enter the Ftp user name. Use the to switch between upper case and lower case characters. • Press STORE to save the Ftp user name. • Press NEXT to save and move on to the next menu item. 8.5 FTP password The Ftp password of the Call Recorder Quad is the password that goes with the FTP user name of the Call Recorder Quad. It is used by the Archive software to log on to the Call Recorder Quad.