Vidicode Call Recorder Quad Manual

							Call Recorder Quad manual  ©Vidicode 2002 11  The CRQ does not have an On/Off switch, by connecting the CRQ to the 
power supply the CRQ is turned on. Once the CRQ is turned on the factory 
settings are applied for operation. The Serial connection and Headset 
connection are optional. The Serial connection is used to establish a serial 
connection with a Pc. The Headset connection is optional for listening to 
recordings or making microphone recordings. A separate microphone or 
speaker may be connected to the Microphone (Mic) or Loudspeaker (LS) 
headset connections. Contact your supplier for the necessary specifications. 
2.3  Operating the Call Recorder Quad 
The operation of the Call Recorder Quad is done with the various keys on the 
keyboard. There are four different groups of keys on the keyboard: 
Recorder keys:   The recorder keys have the usual indicated recorder 
functions. The recorder keys are mainly used during 
recording or playback. 
Numerical keys: The numerical keys are used to select telephone lines 1-4 or 
enter numerical values. 
Function keys:  The eight function keys perform the common functions of 
the CRQ: 
• Volume keys: The + and  -  keys are used to adjust the volume. 
• Speaker key: The Speaker key is used to mute and un-mute the 
speaker. 
• Playback key: The Playback key opens the playback menu. 
• Monitor key: The Monitor key lets you choose to listen in to one of the 
four lines. 
• LAN settings key: the LAN settings key opens the network settings 
menu. 
• Disk key: The Disk key gives information on free disk space, oldest 
recording and the number of recordings. 
• Recorder settings key: The Recorder menu key opens the recorder 
settings menu. 
Soft-keys: The soft-keys are used for settings and more specific menu-driven 
operations. The function of the soft-keys is determined by the text in the 
display. The top line of the display always reflects the operation or state of the 
Call Recorder Quad. The text in the second line of the display will always 
indicate the function of the three soft-keys right below the text. See the 
example below.  
						

							Call Recorder Quad manual  ©Vidicode 2002  12  
Call Recorder settings
NEXT MENU STOP
Example. 
The three soft-keys in this example have the functions NEXT, MENU and 
STOP. These functions relate to the menu of the Call Recorder settings as 
displayed in the upper line: 
• Press the soft-key below the text NEXT to move on to the next menu. 
•  Press the soft-key below the text MENU to enter the Call Recorder 
settings menu. 
•  Press the soft-key below the text STOP to exit the current menu. 
If there is no text displayed above the soft-key the key has no function at that 
time.  
						

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3 General settings 
General settings of the CRQ consist of the default settings of the Speaker and 
Volume, setting of the Clock, optionally protect the CRQ with a password and 
setting the Language. Finally the Reset all values operation is described. The 
Reset all Values operation is used to return to the original factory settings of 
the CRQ. All general settings are made in the Recorder settings menu. Press 
the 
 (hereafter Recorder function key) to enter the Recorder 
settings menu. The Recorder settings menu starts with the configuration of the 
four independent telephone lines. The configuration of the telephone lines is 
skipped here and described in Chapter 5. 
3.1 Speaker On/Off 
The Speaker ON/Off setting controls the standard speaker status when the 
monitor function is started. I.e. if a specific line is monitored and the line 
becomes active the call can be heard directly through the speaker. 
• Press the Recorder function key. 
• Press NEXT four times. 
The display will show: 
Speaker: On
NEXT CHANGE STOP
The Speaker setting 
• Press CHANGE to disable or enable. 
Speaker: Off
NEXT CHANGE STOP
The Speaker setting 
• Press NEXT to continue in the menu with the Volume setting or press 
STOP to exit the configuration menu. 
3.2 Volume 
The Volume setting determines the volume when the monitor function is 
started. 
• Press the Recorder function key.  
						

							Call Recorder Quad manual  ©Vidicode 2002  14  • Press NEXT five times. 
The display will show: 
Volume: 9
NEXT CHANGE STOP
The Volume setting 
• Press CHANGE to increase volume by one step, after 15 is reached the 
cycle starts at 1 again. 
Select a value between 1 and 15. 
Volume: 10
NEXT CHANGE STOP
The Volume setting 
• Press NEXT to continue in the menu with the CryptoCard setting or 
press STOP to exit the configuration menu. 
3.3 Use CryptoCard 
The CryptoCard is used for encrypting recordings. See chapter 10 for a 
detailed description. In the standard configuration the Use CryptoCard 
function is disabled. With the Use CryptoCard function enabled all recordings 
will be encrypted and is it no longer possible to make recordings without a 
CryptoCard.  
• Press the Recorder function key. 
• Press NEXT six times. 
The display will show: 
Use CryptoCard: Off
NEXT CHANGE STOP
The CryptoCard setting 
• Press CHANGE to enable or disable.  
						

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Use CryptoCard: On
NEXT CHANGE STOP
The CryptoCard setting. 
When the Use CryptoCard function is enabled and there is no card inserted 
the CRQ will display and sound a warning: 
Monday 22-04-02 11:03
Please insert card.
Use CryptoCard enabled warning. 
The warning will disappear when a valid card is inserted. When Use 
CryptoCard has been enabled the CRQs next menu item will be the changing 
of the Cryptocard card PIN code. See § 10.1 for a detailed description. 
• Press NEXT to continue in the menu with the Clock setting or press 
STOP to exit the configuration menu. 
3.4  Set the Clock 
• Press the Recorder function key. 
• Press NEXT seven times. 
The display will show: 
Clock: Mo 22-04-02 11:03
NEXT CHANGE STOP
The Clock. 
• Press CHANGE to change the setting of the clock. 
Clock:▓o 22-04-02 11:03
STORE CANCEL
Setting the clock. 
•  Press keys 1-7 to set the day of the week starting with 1 for Sunday. 
The default date and time format is DD-MM-YY and MM:HH (when American 
has been set as language the format is changed to MM-DD-YY). Use the 
arrowed keys to move the blinking character left or right.   
						

							Call Recorder Quad manual  ©Vidicode 2002  16  
• Press soft-key STORE to store the changes or press soft-key CANCEL 
to return to previous values. 
• Press NEXT to continue in the menu with the Password protection of the 
CRQ or press STOP to exit the configuration menu. 
3.5  Protect the Call Recorder Quad with a Password 
The Call Recorder Quad can be protected with a password against 
unauthorized use. When password protection has been enabled all actions 
that change the operation of the Call Recorder Quad are blocked before the 
correct password has been entered. 
• Press the Recorder function key. 
• Press NEXT eight times. 
The display will show: 
Password active: No
NEXT CHANGE STOP
Setting the Password. 
• Press CHANGE to enter a password. 
Password:▓000
STORE CANCEL
Enter a password. 
• 
Press STORE to enable the entered password. 
• Press NEXT to continue in the menu with the Language setting of the 
CRQ or press STOP to exit the configuration menu. 
If the Password has been set you will be prompted for the password before 
entering the menus. 
3.6  Remove Password protection 
• Press the Recorder function key. 
•  Enter the password and press CONTINUE. 
• Press NEXT eight times.  
						

							Call Recorder Quad manual  ©Vidicode 2002 17 
Password active: Yes
NEXT CHANGE STOP
Disable the Password. 
• 
Press CHANGE to disable the password. 
The password protection has now been disabled. 
• Press NEXT to continue in the menu with the Language setting of the 
CRQ or press STOP to exit the configuration menu. 
3.7  Set the Language 
• Press the Recorder function key. 
• Press NEXT nine times. 
The display will show: 
Language: English
NEXT CHANGE STOP
Setting the Language. 
• 
Press CHANGE multiple times to select the preferred language. 
• Press NEXT to continue in the menu with the Reset all values operation 
or press STOP to exit the configuration menu. 
3.8  Reset all values 
Use Reset all values to reset all system values. LAN settings are also 
affected by the Reset all values operation. 
• Press the Recorder function key. 
• Press NEXT ten times. 
The display will show: 
Reset all values: No
CHANGE STOP
Reset all values. 
• Press CHANGE to enable the Reset all values operation.  
						

							Call Recorder Quad manual  ©Vidicode 2002  18  
Reset all values: Yes
CHANGE STOP
Reset all values enabled. 
• Press STOP to execute the Reset all values operation. 
Attention: Reset all values operation will disable the password protection.  
						

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4 Recording and Monitoring 
The recording and monitoring of telephone conversations are the two main 
functions of the CRQ. Recording of the connected telephone lines takes place 
simultaneously. While the CRQ is recording it is still possible to play stored 
recordings. Monitoring or listening in to one of the connected telephone lines 
is also possible while recording takes place.  
4.1 Recording 
The recording of the telephone conversations takes place automatically. For 
every single conversation a separate recording is made. The CRQ monitors 
the status of the connected telephones. As soon as a connected telephone 
line becomes Off Hook recording is started. Recording continues during the 
call until the telephone is put back On Hook again. Then the recording is 
stopped and stored. 
During recording the display will show: 
Monday 22-04-02 11:03
L1



 
L2
 L3



 
L4
 
The CRQ status display. 
Day, date and time are displayed in the upper line of the display. The symbols 
L1 through L4 represent the connected telephone lines and appear when the 
recording of the line is started. The left- and right-pointing arrows indicate 
incoming and outgoing calls respectively.  
More information like remote number, recording status and recording time for 
each individual line is displayed in the Line status display. 
• Press key 1-4 to view the Line status display of the selected line. 
The display will show: 
Line1



 
(0793617181)
Recording 0:00:45
Line status display of Line 1. 
Between brackets the remote number is displayed. Below that is the status of 
the indicated line. This could be Free, Busy or Recording. To the right the 
ongoing recording time is indicated.  
						

							Call Recorder Quad manual  ©Vidicode 2002  20  • Press keys 2,3 or 4 to switch between the Line status display of the 
respective lines or press 1 again to return to the CRQ status display. 
(The number key of the current Line status displayed will toggle between 
the Line status display and the CRQ status display) 
The CRQ has five recording properties that can be configured for each 
individual line. They are: Start method, Automatic Gain Control, Speech 
compression, Notification tone, Fax recording and Caller ID. Read on to find 
out more about these properties. Configuration of these properties is 
described in Chapter 5. 
The standard Start method for recording is the Off Hook detection of the line. 
Off and On Hook detection of the line can be disabled in favor of Voice 
activated recording for each line. For Voice activated recording specific start 
and stop levels can be configured for the CRQ to know when to start and stop 
recording. Voice activated recording is predominantly used for recording from 
other sources than the telephone. See § 5.2 for a detailed explanation. 
All recordings feature Automatic Gain Control (AGC). The AGC equalizes the 
recording levels of the local and remote voice. This results in similar volume 
for both the local and remote voices during playback of the recording. The 
AGC can be disabled for each separate line. 
Standard all recordings are compressed to the Digitalk standard. Digitalk has 
been developed for speech compression. Compressed recordings are up to 
eight times smaller than uncompressed recordings. Compressed recordings 
can be played on a Pc with the Call Recorder Archiving System software or 
with the CRF-player software. The compression of the recordings can be 
disabled for each separate line. 
In some countries or regions notification of at least one, and occasionally both 
of the recorded parties is compulsory. In that regard the CRQ can sound a 
notification tone audible to both calling parties during recording. The 
notification tone is sounded at regular intervals. The interval, duration and 
frequency of the notification tone can be altered if desired. Contact your 
supplier for details. Check the legal recording regulations in your area. 
The CRQ has an option for configuring a separate line for the recording of fax 
traffic. Recordings of fax traffic are not compressed, AGC is disabled and the 
notification tone is omitted. The optional Call Recorder Archiving System can 
be used to recover the original fax image from the recording. 
The CRQ supports Caller ID. The method of Caller ID (DTMF or FSK) can be 
set for each individual line. The CRQ can be configured to store Caller ID with 
the recordings as the number of the recording. This way the search for a 
particular recording can be facilitated. See Chapter 6 for search of recordings