Vidicode Call Recorder Quad Manual
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Call Recorder Quad Manual ©Vidicode 2002 International Headquarters VIDICODE Datacommunicatie BV Blauwroodlaan 140, 2718 SK Zoetermeer The Netherlands Tel. +31 79-3617181 Fax +31 79-3618092 [email protected] www.vidicode.nl USA VIDICODE Datacommunications P.O. Box 3288 Wilmington, N.C. 28406 Tel. 910.452.5600 Fax 910.254.3525 [email protected] www.vidicode.com
Call Recorder Quad manual ©Vidicode 2002 3 Contents 1 Introduction ................................................................. 7 1.1 Configuration ............................................................. 8 2 The Call Recorder Quad ............................................. 9 2.1 Whats in the box ..................................................... 10 2.2 Connecting the Call Recorder Quad ........................ 10 2.3 Operating the Call Recorder Quad........................... 11 3 General settings ........................................................ 13 3.1 Speaker On/Off........................................................ 13 3.2 Volume .................................................................... 13 3.3 Use CryptoCard ....................................................... 14 3.4 Set the Clock ........................................................... 15 3.5 Protect the Call Recorder Quad with a Password .... 16 3.6 Remove Password protection .................................. 16 3.7 Set the Language .................................................... 17 3.8 Reset all values ....................................................... 17 4 Recording and Monitoring ......................................... 19 4.1 Recording ................................................................ 19 4.2 Monitoring................................................................ 21 5 Recorder settings ...................................................... 23 5.1 The 4 telephone line menus .................................... 23 5.1.1 Start Method ....................................................................23 5.1.2 Fax Recording .................................................................24 5.1.3 Automatic Gain Control ...................................................24 5.1.4 Speech compression .......................................................25 5.1.5 Notification tone ...............................................................25 5.1.6 Caller ID ...........................................................................26 5.2 Signal settings ......................................................... 27 6 Search and playback of recordings ........................... 29 6.1 Playing the last recorded call ................................... 29 6.2 Search stored recordings ......................................... 30 6.2.1 Refined search according to remote number ..................31
Call Recorder Quad manual ©Vidicode 2002 4 6.2.2 Refined search according to line number ........................33 7 The Archiving and Monitor software.......................... 35 7.1 The Call Recorder Archiving System software ......... 35 7.1.1 Playing recordings ...........................................................35 7.1.2 Queries ............................................................................36 7.1.3 Fax viewing......................................................................36 7.2 The RTR Call Monitor software................................ 36 8 The Ethernet interface............................................... 39 8.1 Network settings ...................................................... 39 8.2 Network active ......................................................... 39 8.3 FTP active ............................................................... 40 8.4 FTP user.................................................................. 40 8.5 FTP password ......................................................... 40 8.6 FTP server port........................................................ 41 8.7 DHCP server ........................................................... 42 8.8 IP address ............................................................... 42 8.9 IP subnet mask ........................................................ 43 8.10 Gateway .................................................................. 43 8.11 IP name ................................................................... 44 8.12 Monitor active .......................................................... 44 9 The Call Recorder Quad as microphone recorder .... 47 9.1 Call Recorder Quad as microphone/memo recorder 47 10 Encrypted recording ............................................. 49 10.1 The CryptoCard and its PIN and PUC code ............. 49 10.2 Making an encrypted recording................................ 50 10.3 Playing an encrypted recording................................ 50 11 Acknowledgements .............................................. 53 11.1 Privacy..................................................................... 53 11.2 Guarantee ............................................................... 53 11.3 Liability .................................................................... 54 12 Index .................................................................... 55
Call Recorder Quad manual ©Vidicode 2002 7 1 Introduction The Call Recorder Quad (hereafter CRQ) is a digital audio recorder that can record 4 analog telephone lines simultaneously. The CRQ is designed for continuous unattended recording of telephone calls. Recording is started and stopped automatically for each individual call. The quality of recordings is ensured by the Automatic Gain Control, which evens the recording levels of the local and remote voice. The CRQ has an internal hard disk. All recordings are stored digitally on the internal hard disk. The large storage capacity of the hard disk ensures the CRQs ability of long term unattended recording. Other advantages are that recordings are randomly accessible and that there is no risk of wiping out existing recordings by new recordings. The CRQ issues a warning when the hard disk is full. If the warning is ignored the oldest recordings will be overwritten by the newest. Stored recordings can alternatively be archived using the optional Call Recorder Archiving System software. The digital format of the recordings is determined by the use of speech compression. The CRQ compresses recordings according to the Digitalk format. Digitalk compression has a good balance between audio quality and recording size and was specially developed for speech compression. Compressed recordings take up 1/8th of the size of standard recordings. Therefore the compression has a profound effect on the storage capacity of the CRQ in terms of recording time. The Call Recorder Quad features an Ethernet interface. The CRQ can be connected to a Pc or Computer Network through the Ethernet interface. With its own IP address the Call Recorder Quad acts as an Ftp-server from which recordings can be downloaded. The Call Recorder Archiving System software can be used to connect to the CRQ over the network to retrieve recordings from the CRQ and archive them on the Pc. The Call Recorder Archiving System software has extensive archiving capabilities including the creation of special archives suited for backup on CD. The Call Recorder Archiving System also allows for fax image recovery of recorded fax transmissions. The Ethernet connection also allows for RTR Call monitoring over the network. RTR Call Monitoring stands for Real Time Remote Call Monitoring. The optional RTR Call Monitor software can be used to monitor all connected telephone lines over the network. The CRQ has its own menu driven search function to find specific recordings. Recordings can be searched for according to date, caller ID and line number. The CRQ has an internal speaker for playback of recordings. All telephone and microphone recordings can be encrypted. The CRQ uses the CryptoCard option for this feature. Playback of encrypted recordings is
Call Recorder Quad manual ©Vidicode 2002 8 impossible without the CryptoCard. Playback of encrypted recordings on a Pc is possible only with the optional CryptoCard reader in conjunction with the original or a matching CryptoCard. 1.1 Configuration The CRQ is connected in parallel to the four telephone lines. Therefore the CRQ can only record and listen in to calls. The CRQ cannot interfere in the conversations itself or act as a telephone. Recording is started and stopped for each separate conversation. Recording is started when a telephone becomes Off Hook, recording continuous until the telephone returns to On Hook. On and Off Hook of the telephone lines is detected automatically. Automatic Gain Control, speech compression, notification tone and Caller ID can be configured separately for each separate line. The individual lines can alternatively be configured to make voice activated recordings. Voice activated recording is predominantly used to record other conversations than telephone conversations. Individual lines can also be configured for the recording of fax traffic. The configuration for fax recording differs from the recording of telephone conversations in several ways. The recordings of fax traffic are not compressed, Automatic Gain Control is disabled and the notification tone is omitted. The original fax images of fax recordings can be recovered and viewed with the Call Recorder Archiving System software. The CRQ allows the user to listen in to ongoing calls through the internal speaker, this is called the Monitor function. The volume of the internal speaker can easily be adjusted. The CRQ also allows for the connection of a headset. The headset can be used to listen to recordings or make microphone recordings.
Call Recorder Quad manual ©Vidicode 2002 9 2 The Call Recorder Quad 1. The display. 2. The soft-keys. 3. The numerical keys. 4. The 8 function keys. See § 2.3. 5. The recorder keys. The eight function keys (L/R): Volume +/- Volume adjustment key Speaker Speaker On/Off key Playback Playback function key Monitor Monitor telephone lines key LAN Network settings menu key Disk Hard disk information key Recorder Recorder settings menu key
Call Recorder Quad manual ©Vidicode 2002 10 2.1 Whats in the box The Call Recorder Quad comes supplied with the following parts: • Mains power supply adapter. • 4 Telephone line splitters. • 4 Long telephone cables with 2 jack RJ11 plugs. • 4 Short telephone cables with 2 jack RJ11 plugs. • This manual. 2.2 Connecting the Call Recorder Quad The back plate of the Call Recorder Quad has the following connections. The CRQ back plate A. Power socket. B. Serial connection socket for a serial PC connection. C. Ethernet connection socket. D. Headset / microphone/external speaker sockets. E. Telephone line connections 1-4. Connect the CRQ as follows: • Place the mains supply adapter in the wall socket and connect the power supply to the power socket (A) at the back of the CRQ. • Use the supplied telephone line splitters to create a tap on the lines that need to be recorded. Then connect the taps to the Analog Telephone Lines connections 1 through 4 (E) using the supplied telephone cables with RJ11 plugs. • If applicable connect the CRQ to a network or Pc using a UTP cable and connect it to the Ethernet port (C).