Vidicode Call Recorder Manual

							Call Recorder Manual ©-2001 Vidicode Datacommunicatie BV  81 If you lose the PUC and the card code it will not be possible to play the 
recordings made with the card. Your manufacturer can NOT help you with 
this, and the recordings will be permanently lost. For this reason we strongly 
advise you to keep the PUC and a copy of the card in a safe place, such as a 
safe. 
12.3  Recording with the Crypto Card 
In order to operate the Crypto Card it is simply entered into the recorder. The 
display will immediately indicate that the card has been entered and a sound 
signal will be heard as well. All recordings will now be coded. It is essential to 
take the card out of the machine for uncoded recordings to be made. 
12.4  Playing Recordings with the Crypto Card 
In order to play a recording the usual procedure for selecting a recording 
applies.  
W hen you want to play coded recordings, the recorder will ask for your card 
code: 
Cardcode: XXXX
CONTINUE STOP
Enter the code and confirm with ‘CONTINUE’. 
The code does not need to be entered continually; it will remain valid for the 
entire session. The code only becomes invalid when the recorder has been 
left untouched for 15 minutes or when the card is removed. 
  
						

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13  Erasing a Recording 
A Call Recorder will automatically erase recordings. A hard-disk Call 
Recorder will erase the oldest recordings; A Flash Call Recorder will erase 
the recordings that have not been archived, while an LS120 Call Recorder will 
erase the recordings in the Flash memory that have already been archived on 
the LS120 disk. In actual practice this means that the recorder itself will erase 
the recordings that are no longer needed. 
There are two possible reasons why you might want to erase a recording 
yourself: 
•  To free the archive in a Flash Call Recorder 
•  To make sure a recording containing confidential information does 
not fall into the wrong hands 
Every recording can be erased afterwards. One important difference between 
erasing a recording on the Call Recorder and  erasing a file on your PC, 
however, is that the Call Recorder will genuinely erase the recording, so that 
it cannot be retrieved, whereas  a recording erased by the PC is very easily 
found, and will only disappear if the space it takes up happens to be needed 
for something else. The disadvantage of erasing in the way the Call Recorder 
does is that it takes time to make space on the disk; the advantage is that you 
can be sure that the information has disappeared.  
To erase a recording proceed as follows: 
•  Look up the conversation the way you are used to 
•  Press the ‘CODE’ softkey.  
•  You now see, for example: 
Searchcode = 7936171
ERASE BACK ERASE
•  Press both ‘ERASE’ softkeys simultaneously. 
•  The display will now read, for example:  
						

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16-04-98 12:50 7936171
BACK ERASE BACK
•  Press ‘ERASE’ again to confirm erasing. 
•  The display  will say: 
16-04-98 12:50 7936171
One moment please
•  As has been mentioned before, this takes some time because the 
recording is being erased.  
  
						

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14 Maintenance  
Experience with products similar to the Call Recorder has taught us that you 
can expect it to have a long life. The electronic parts of the Call Recorder do 
not require any maintenance, but the mechanical parts may suffer wear and 
tear.  
14.1  Changing the Disk Drive 
Please bear in mind that the life of a disk drive (hard disk or LS 120 disk) is 
shorter than that of the recorder itself.  
•  The LS120 drive should only be replaced in the unlikely event of a 
defect 
•  The hard disk should be replaced preventively in the course of the 
years. 
The reason for this difference in approach is that the hard disk contains all 
recordings, and a defect could lead to all of them being lost. For this reason 
we advise you to replace the hard disk preventatively after four years of 
use.  If, after an external accident, such as dropping the recorder, the 
recorder does not seem to function optimally any more, it is also better to 
replace the disk. 
W e would like to emphasize, that in most cases of a defect in the hard disk 
the recordings have not been lost, and can be copied onto a new hard disk by 
the manufacturer. Therefore it is not a good idea to start experimenting 
yourself with a hard disk that is not fully functioning. 
W hen replacing a hard disk, the manufacturer will copy the old recordings 
onto the new disk. 
  
						

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15  Possible Problems & Frequently Asked 
Questions 
This chapter lists a number of possible problems and their solutions. The 
questions most frequently asked are also discussed. 
15.1 Possible Problems 
The Call Recorder does not start recording when I pick up the handset 
Possible causes are: 
1.  The source of signal (telephone, handset, microphone or line) has been 
incorrectly set 
2.  The connections are not correct, or might be loose. 
3.  The signal settings of the switching on level have not been correctly 
programmed. 
During a conversation the recording is regularly broken off, leading to 
several recordings of one conversation 
This problem is usually caused by an incorrect setting of the “Switching-off” 
signal level. In this case it has been set too high and should be reduced. Use 
the signal-level meter settings in the menu to correct this. Sometimes this 
problem occurs when there is a silence in the conversation, for instance if you 
have put somebody on hold, or have been put on hold yourself.  
After a conversation the recording takes too long to stop, so that I have 
several conversations within one recording, as I made several calls 
close together 
This is the opposite of the situation discussed above. It can normally be 
solved by slightly increasing the setting of the “silence” level in the recorder 
settings menu. The minimum time the Call Recorder needs to stop is 10  
						

							Call Recorder Manual ©-2001 Vidicode Datacommunicatie BV  88  seconds by default. If you regularly make several phone calls close together 
press the “telephone” key in between calls to speed up this process. The 
current recording will be stopped, after which a new recording can be started. 
(see the problem below) 
The Call Recorder “just” starts to record while nobody is calling 
This can only happen when the recorder has been set to “line” or “handset”, 
and is caused by the handset picking up sound even when not being used. 
Some digital or semi-digital phones tend to do this. There are two solutions to 
this problem: 
•  First try using the other channel to start recording on as explained 
under ‘setting the start signal’ in section 3.1.2 
•  Alternatively try increasing the “switching-on” signal level slightly 
When I listen to a recorded conversation, I can hear the one party very 
clearly, but the other party sounds very weak or far too loud. 
This problem almost exclusively occurs when the source of the signal is a 
handset, because when recording from a handset two separate channels 
(microphone, and loudspeaker of the handset) are mixed. The difference in 
level between these two channels can be adjusted with the signal settings. 
Experiment a little bit, to find out which settings give the best result, as each 
telephone handset has its own characteristics.  
I can phone with the Call Recorder, but do not seem to be able to 
transfer a call. 
There are two possible causes of problems with transferring calls: 
1.  The Call Recorder has been incorrectly programmed. In the “Telephone 
settings” menu you find  “Put on hold”, which can be set to “Hook-Flash” 
or “Earth Flash”. The next value that can be changed is the time of the 
flash. The supplier of your telephone exchange will be able to tell you 
which values are applicable to your telephone. 
2.  The cables between the Call Recorder and the wall connection have 
been incorrectly connected, thus preventing the transfer key in  
						

							Call Recorder Manual ©-2001 Vidicode Datacommunicatie BV  89 exchanges that work with Earth-Flash from functioning properly. The 
solution is to use the correct cable. 
15.2  Frequently Asked Questions 
How can I make a backup of recordings if I do not have an LS120 
Recorder. 
There are two ways to save calls for a longer period of time: 
1.  Install the Call Recorder Archive software (art.no.1352) in a PC (W in95, 
98, 2000, NT4). This allows you to permanently archive important calls in 
your PC. 
2.  Connect a tape or cassette recorder to the LS port of the Call Recorder, 
and transfer the calls you want to save. 
I have the Call Recorder Archive Software; does it mean I can listen to 
the calls on my PC? 
Yes, if your PC has a sound card. However, the standard audioformat of the 
Call Recorder cannot be played without Archive Software, as Archive 
Software exports recordings to a far less compressed format (ADPCM), which 
can be played on any PC. In this way recordings can be given to people on a 
floppy disk or sent via e-mail.  
						

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