Toshiba Stratagy Flash Ivp8, Ies32, Es4, Es80, Es96, Es96r General Description Manual

Stratagy General Description    01/0319
Features2
This chapter presents an overview of available Stratagy standard features. Stratagy ES features 
provided through the use of Feature Groups are described in Chapter 3 – Stratagy ES Feature 
Groups.
Audiotex
System Availability: All systems
By entering select DTMF digits, as directed by audio prompts, a caller can play prerecorded 
information from Stratagy. This information can consist of general information about the 
company, such as its address,...

Features
Automatic Message Copy
20Stratagy General Description    01/03
Automatic Message Copy
System Availability: All systems
A mailbox can be configured to automatically copy all incoming messages into a second 
designated mailbox’s folder of messages. Both mailboxes retain a copy of the message. The times 
(start/end) can be set that the messages are copied and a time delay, if one is needed, can be 
specified. A mailbox can also be programmed to delete a message once it has been forwarded.
In...

Features
Caller Confirmation Prior to Transferring
Stratagy General Description    01/0321
Caller Confirmation Prior to Transferring
System Availability: All systems
When a caller stays on the line and does not enter any DTMF digits, the system assumes that the 
caller is using a rotary telephone and the call is transferred to the operator for assistance. In some 
cases, a “no response” call is caused by a caller hang up that has gone undetected by the telephone 
system. 
Stratagy can be configured to...

Features
Call Queuing
22Stratagy General Description    01/03
Call Queuing
System Availability: All systems
When a user’s extension is busy, Stratagy can be configured to offer the caller the option of either 
leaving a message or holding until the called extension becomes available. If the caller opts to 
hold, Stratagy plays “on-hold music” (or other information such as company name, product name 
or information). If more than one caller chooses to hold for the same extension, Stratagy queues 
the...

Features
Copy Mailbox
Stratagy General Description    01/0323
Copy Mailbox
System Availability: All systems
The Copy Mailbox feature enables the System Administrator to create new mailboxes by copying 
an existing mailbox.
Benefit(s)
Saves the System Administrator time when installing new systems, upgrades and/or system 
reprogramming by providing a template for creating mailboxes.
Copy Range
System Availability: All systems
The Copy Range feature enables the System Administrator to create any number of...

Features
Disk Space Notification
24Stratagy General Description    01/03
Disk Space Notification
System Availability: All systems
Automatically notifies the System Administrator whenever available system disk space falls below 
a defined threshold. 
During installation and configuration, the System Administrator sets the percentage of available 
disk space that should always remain on the hard drive. When the available space falls below this 
value, the notification feature is activated. Under normal...

Features
Fax Tone Detection
Stratagy General Description    01/0325
Fax Tone Detection
System Availability: All systems
All Stratagy systems can be programmed to listen for an incoming fax tone when answering 
incoming lines. If a fax tone is detected, Stratagy transfers the call to the destination extension 
(designated by the mailbox) of the fax machine. 
Benefit(s)
Improves call processing speed.
Provides flexibility in call handling.
Eliminates the need for a separate dedicated Central Office (CO)...

Features
Interactive Voice Response (IVR)
26Stratagy General Description    01/03
Interactive Voice Response (IVR)
System Availability: All systems
NoteStratagy Flash does not support some IVR functions.
Through the use of Token Programming Language Stratagy systems have a number of features that 
enables it to be used for small basic Interactive Voice Response (IVR) applications.
Databases can be on Stratagy’s hard drive or reside on a mainframe or other data server and 
accessed through Stratagy’s...

Features
Mailbox – Personal Greeting
Stratagy General Description    01/0327
Mailbox – Personal Greeting
System Availability: All systems
Each user can record up to seven personal greetings that are played when the user is unavailable. 
Although only one greeting can be in effect at any one time, the user can switch between the 
greetings by entering the greeting number, or the System Administrator can pre-schedule different 
greetings to play at a certain time and/or day.
Benefit(s)
Enables users to...

Features
Mailbox Number – Varied/Fixed Length
28Stratagy General Description    01/03
Mailbox Number – Varied/Fixed Length
System Availability: All systems
Stratagy supports mailboxes of up to eight digits, or 100 million different possible mailbox 
numbers. Due to hard drive storage limitations, not all 100 million Stratagy mailboxes can be 
installed. The maximum number of installed mailboxes is dependent on the customer application.
Varied Length Mailboxes: Mailbox numbers may vary in length and are...