Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

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PC Attendant Console
Strata DK I&M    5/999-39
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Line Settings
Each line and line group within the system can be renamed to allow for easy identification. For 
example, a private line for John Smith can be marked “John’s Pvt Line”. These identifiers are 
unique to the PC attendant console. 
In the Lines dialog box, you can change the names that appear in the Active Call window. The 
Active Call window names are different from the names that appear in the PC attendant...

Station Apparatus
PC Attendant Console
9-40Strata DK I&M    5/99
Answer Prompts
Answer Prompts can be entered so that when new calls are presented and answered by the 
Attendant, the prompts will appear in the information window. Any currently recorded prompts are 
listed in the Answer Prompts box (shown below) and two selections on the left allow linking the 
prompts to a DNIS tag or CO line.
NoteDNIS applies to R3 and up only.
The DK424 identifies calls to the Attendant position by using the default CO...

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PC Attendant Console
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To write a DNIS Answer Prompt
1. From the System Settings dialog 
box, select Answer Prompt.
2. Select the DNIS Text... button.
3. From the DNIS Text dialog box, 
select the Add button.
4. Type in the Name Tag as entered in 
Strata DK System system 
programming.
5. Select the Add button to enter 
another prompt or the OK button to 
save those entered.
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To link a CO line or DNIS tag with an Answer Prompt
1. Click on a...

Station Apparatus
PC Attendant Console
9-42Strata DK I&M    5/99
When there are multiple entries, Auto Dial (includes Auto Transfer) is disabled. In the first 
example, where two people shared the same [DN], the system would pause if the [DN] is entered. 
At this point, the Attendant can enter a name and as long as there are no name conflicts, the 
console will now Auto Transfer. When the system pauses, other calls can still be handled by Auto 
Dial if there are no conflicts.
It is important to enter...

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PC Attendant Console
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alphabetically by name. A second sort is performed by dialed number which also searches for 
names that are the same.
Do not enter extra spaces after either the first or last names and do not put the full name in only 
one box. The system searches the names by putting together the First and Last name by adding a 
space between the first and last. 
The system also adds a comma and space after the last and before the first....

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PC Attendant Console
9-44Strata DK I&M    5/99
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To backup or restore PC attendant console setup data 
1. Double-click on the PCATT 
BACKUP icon.
2. From the PC Attendant Backup and 
Restore dialog box, select Backup 
or Restore.
3. Enter the appropriate directories.
4. Select the Start Backup or Close 
buttons.
Windows Control Panel
Several items within Windows have an 
effect on the operation of the PC 
Attendant console. These controls are 
within the Main Program Group under 
the...

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PC Attendant Console
Strata DK I&M    5/999-45
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Choose Desktop Dialog Box
The Desktop defines whether or not the Alt+Tab key combination can be used to switch between 
open applications on the desktop. The Desktop screen controls: cursor blink rate, whether a screen 
saver is used, and the timer to invoke the screen saver. Toshiba recommends using a screen saver 
since this protects the video monitor. When calls come into the PC Attendant when the screen 
saver is...

Station Apparatus
PC Attendant Console
9-46Strata DK I&M    5/99
Choose Mouse Dialog Box
Under the title Mouse, two settings affect the speed of the mouse and the speed of the double click 
needed to make a selection. If you are currently using a mouse, these settings should be 
appropriate and need not be changed. If the mouse is new to you, Toshiba recommends each 
setting to be a slower speed for easier operation. Once you gain experience with the mouse, you 
can use faster settings.4. Choose the...

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Conventional Attendant Console
Strata DK I&M    5/999-47
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Conventional Attendant Console
A Strata DK system configured with RCTUB2 or RCTUBA/BB can support two Attendant 
Consoles, and systems with RCTUC1/D2 or RCTUC3/D3 can support four Attendant Consoles. 
The RCTUA1, RCTUA3, RCTUB1, or RCTUC/D1 do not support Attendant Consoles.
PC and conventional Attendant Consoles require RCTUB2 or RCTUC/D2 R 2 processors or 
RCTUBA/BB, RCTUC3/D3, RCTUE3/F3 R3 processors. 
The...

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DKT2001 Digital Single Line Telephone
9-48Strata DK I&M    5/99
DKT2001 Digital Single Line Telephone
The following provides information on how to 
connect the DKT2001 Digital Single Line 
Telephones (SLTs) to the DK system.
Before proceeding, see warning and caution 
notes in “Telephone Installation”.
The digital SLTs connect to the digital 
telephone ports via the MDF with standard 
twisted-pair jacketed telephone cable. If using 
24 AWG cable, single-pair wiring is sufficient 
in...