Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99217
Answer Button
Pressing the Answer button automatically answers any incoming call regardless of the type 
(incoming CO, internal DN, transferred, recall, etc.). Multiple calls are automatically queued and 
answered on a first-in, first-out basis, or according to the priority defined by the user with the 
“Answer Priority” feature.
Benefits
Enables quick and efficient answering of calls by clicking or pressing one...

PC Attendant Console
PC Attendant Console Features
218Strata DK Feature Description 5/99
Answer Priority
Answer Priority enables the Answer button to queue and answer multiple incoming calls in a 
priority sequence. The priority sequence is programmable except for emergency calls, which are 
always the highest priority. The program default priority sequence (highest to lowest) is Park Orbit 
Recall, Transfer Recall, Hold Recall, Transferred to “0” Call, Incoming CO Line call, Internal 
“Dial 0” Attendant...

PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99219
Answer Prompting
Answer Prompting by CO Line or Dialed Number Identification Service (DNIS) information 
makes it easy for the Attendant to answer calls appropriately for different product lines, 
departments, tenants, etc. The CO line identification or DNIS information causes the ringing 
console’s screen to display a prompted greeting up to 100 characters long, according to the line 
called or number dialed....

PC Attendant Console
PC Attendant Console Features
220Strata DK Feature Description 5/99
Attendant Conference Setup
Attendant Conference Setup enables the Attendant to setup a conference call with up to four 
members. Conference members can be either another console, stations, or CO lines. The 
conference can be originated by the Attendant or requested by a station user or outside party.
Benefits
Provides convenience to station users who can request the Attendant to set up a conference call. 
System...

PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99221
Auto Day/Night Mode Switching
Auto Day/Night Mode Switching enables automatic switching of the DK424 system between Day, 
Day 2, and Night modes according to the time of day and day of the week. Parameters are 
programmable by the console Attendant.
This provides automatic mode switching without having to manually press the Night Transfer 
button.This automatic mode switching feature is only available with a PC...

PC Attendant Console
PC Attendant Console Features
222Strata DK Feature Description 5/99
Auto Dialing
The PC Attendant Console has a name/number search function that automatically dials the number 
of the matched name/number when the Auto Dial option is on. If Auto Dial is off or no match is 
found, the Attendant can still use the directory and press a button to call the party or enter a 
number to be dialed.
The Attendant can call anyone listed in the directory by typing their name (first, last, or...

PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99223
Busy Lamp Field (BLF)
The BLF on the screen displays the busy/idle status of stations so the Attendant can see who is 
busy or idle at a glance. The BLF data is displayed in the directory area of the screen either with or 
without station users’ names. The choice of display options is set by the console Attendant.
Benefits
Enables quick identification of station status (busy and idle) and provides faster service. The...

PC Attendant Console
PC Attendant Console Features
224Strata DK Feature Description 5/99
Call Waiting Count
This feature displays, on screen, the number of calls in the answer queue. The list is continuously 
updated for the Attendant.
Benefits
Facilitates fast call processing by activating Call Overflow or notifying someone that an additional 
Attendant is needed during peak calling periods because it lets the Attendant know when call 
traffic is getting too heavy for efficient handling.
System...

PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99225
Color CRT Display
Console text information is displayed on the monitor screen in full color. Various colors indicate 
different status of conditions, making them more distinguishable to the Attendant.
Benefits
Makes certain features and status of conditions stand out to the Attendant, because they are in 
color. Many of the colors are similar to other Windows applications. This makes the console easier 
to use for...

PC Attendant Console
PC Attendant Console Features
226Strata DK Feature Description 5/99
Dial “0” for Attendant
Up to four Attendant Consoles can be installed per system, and this feature enables a user to call 
any available console by simply dialing “0”. The system routes their call to any available 
Attendant. To call a specific console, dial the console directory number.
Benefits
Enables automatic routing of calls to any available Attendant. Station users who want to reach an 
Attendant only have to...