Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99247
Message Center
The Attendant can type a message for anyone entered into the directory by entering the message 
database from the keyboard. When a message is entered, it automatically sets the message light at 
the receiving message station. The station user can press the Msg button to call the Attendant that 
has the message. If the station is an LCD telephone, the message to call the Attendant is displayed 
on the...

PC Attendant Console
PC Attendant Console Features
248Strata DK Feature Description 5/99
Multitasking
The Strata PC Attendant Console software runs as a Windows application on a personal computer. 
It is recommended that the PC be dedicated to the console function to maximize PC response time 
and efficiency for the console function. However, other applications can also run simultaneously 
on the same PC. This enables both the console Attendant and the PC to multi-task between the call 
answering...

PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99249
Name or Number Dialing
The Attendant can call anyone listed in the dial directory by typing their name (first, last, or both). 
This can be internal stations or external numbers. The dial directory searches the listing as 
characters are entered until a match is found. If several entries in the listing are similar, the use of 
the Up and Down arrow keys enable a call or transfer to a specific name.
Name dialing can...

PC Attendant Console
PC Attendant Console Features
250Strata DK Feature Description 5/99
Overflow
Overflow mode re-routes calls, which have been waiting in the ringing queue too long, to another 
console, station, or answering device as assigned in programming. This feature is controlled by the 
overflow timer and can be manually activated by the Attendant during high-traffic conditions via 
the Overflow button.
Benefits
Provides backup for the Attendant during busy periods when it is difficult to keep...

PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99251
Override
There are three ways to override calls:
©Busy Override lets the Attendant send a tone to a busy station to signal a call is waiting.
©Do Not Disturb (DND) Override lets the Attendant send a tone to an idle station in the DND 
mode to indicate that an important call is coming in.
©Executive Override lets the Attendant enter an established conversation.
Each of these can be enabled or disabled by programming....

PC Attendant Console
PC Attendant Console Features
252Strata DK Feature Description 5/99
Park and Page
The Attendant can combine the Park and Page functions into one quick and easy function. The 
Park and Page feature enables the Attendant to park a call in one of the Park Orbits, enter a Page 
Zone or Group access code if desired, and announce the page. The console can be connected to a 
predesignated External Paging circuit, a Telephone Page group, or both. See Call Park in the 
Station Features...

PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99253
Position Busy
The Position Busy feature makes it easy to place the console in unattended mode or re-enter the 
normal call processing mode. When in Position Busy mode, calls to the Attendant Console are 
routed to other attendants on the system.
This feature is intended for use only when more than one Attendant Console shares the load of 
incoming calls. In this mode, new calls are sent to other consoles. Held and...

PC Attendant Console
PC Attendant Console Features
254Strata DK Feature Description 5/99
Release Button
The Attendant can click or press the Release button to release the console from any connection by 
disconnecting or transferring the call and placing the console in the idle state.
Benefits
Increases speed and efficiency by enabling the console Attendant to complete the call transfer and 
go idle with the click or press of one button. 
System Availability
Optional on Strata DK424 with RCTUBA/
BB,...

PC Attendant Console
PC Attendant Console Features
Strata DK Feature Description 5/99255
Reminder Notes
The Attendant has the option of entering a reminder note for an incoming call that is about to be 
transferred or placed on hold. The note is typically the name of the calling and/or called party. This 
note is displayed on hold calls in the Loop Hold display area, and in the message window 
whenever the call recalls to the console.
The reminder note is typically used to remind the Attendant who is...

PC Attendant Console
PC Attendant Console Features
256Strata DK Feature Description 5/99
Split/Switch Button
The Attendant can alternate between source and destination parties on hold, by clicking or 
pressing the Split/Switch button, while keeping the two parties separate on the console. This can 
only be performed when the console is involved in a three-way conference with a source and 
destination party. The parties can either be connected on outside lines only, on directory number 
DN lines only, or...