Toshiba Strata Dk Standard Telephone User Guide

							Features
Account Code Calls
Strata DK Standard Telephone 5/995
Emergency Override of Forced Account Code Dialing 
Requirements
Forced Account Code requirements can be bypassed by three emergency numbers, 
including 911. See your system administrator for these numbers:
Verified Account Codes
Some Strata DK systems verify the numbers entered when you enter Forced or Voluntary 
Account Codes. These are called Verified Account Codes.
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered anytime after accessing a CO 
line or during a call.
An exception is a Voluntary Account Code which is required to change the Toll 
Restriction classification of your station. The code gives you access to telephone numbers 
outside your usual dialing area and must be entered prior to dialing the telephone number. 
As an example, if your station is restricted to local area calls, you can make out-of-state 
calls by using a Voluntary Account Code set in system programming.
If the system is set for Verified Account Codes, you must enter specific codes when 
entering the Voluntary Account Code(s) or the code is not validated for the SMDR call 
report.
äTo record a voluntary account code4. Dial the telephone 
number.
1)
 911 2) 3)
1. After accessing a CO 
line or talking on a 
line, flash the 
hookswitch.You hear dial tone and the CO line is on Hold. 
						

							Features
Account Code Calls
6Strata DK Standard Telephone 5/99
2. Press. You hear dial tone or if you were talking, a one-way speech 
path is connected: you can hear the caller, but they can’t 
hear you nor the account code entry.
3. Enter the Voluntary 
Account Code.
One sound burst 
confirms a verified 
code. If you hear two 
burst tones (invalid 
code), repeat Steps 
1~3.Voluntary Account Codes must be entered during the call. 
Dial tone stops after the first telephone number digit is 
dialed.
If you enter the code after accessing a CO line, you are 
either reconnected to the outside caller or you hear dial 
tone.
4. Dial a telephone 
number if you entered 
the code after 
accessing the CO line
...or resume talking or 
hang up if you entered 
the code during the 
call. 
						

							Features
Automatic Callback (ACB)
Strata DK Standard Telephone 5/997
Automatic Callback (ACB)
After reaching a busy or the Do Not Disturb (DND) mode, you can set Automatic 
Callback (ACB) to have the system call you back when the called station is no longer busy 
or in the DND mode. Automatic Callback does not apply to outside calls.
äTo set Automatic Callback
äTo cancel ACB (to busy or DND station)
1. Lift handset.
2. Press
.
3. Hang up. 1. After reaching a busy 
station, press 
.You hear busy tone, followed by dial tone (2 secs.), then 
busy tone.
2. Hang up. You can make other calls while waiting for the called 
station to become available.
3. Your telephone rings 
at a fast rate when the 
called station 
becomes idle.
4. Answer within three 
rings to prevent the 
callback from being 
cancelled.You hear a single tone, as if making a regular internal call. 
If you used Tone Signaling instead of Voice First 
Signaling, you  hear repetitive ringing.
If you hear busy tone after answering, it means the called 
party has already received or originated another call. Your 
request is not cancelled. You will be called again when the 
station becomes idle.
5. If you were 
attempting to make an 
outside call and did 
not use LCR, you 
must now redial the 
telephone number.If the original call was made using LCR, the telephone 
number is automatically dialed. 
						

							Features
Attendant Console Calling
8Strata DK Standard Telephone 5/99
Attendant Console Calling
Up to four attendant consoles can be installed per system. There can be up to three ways to 
call the attendant console, depending upon system programming.
äTo call any attendant console
äTo call a particular console
äTo make an emergency call to a console
Call Forward
You can set your station to Call Forward (CF) to another station or voice mail for a variety 
of conditions, described in Step 2.
äTo set Call Forwardä
Lift the receiver and 
press
.The call rings the attendant console’s 
 button. These calls 
rotate between the consoles if more than one console is 
installed. 
ä
Lift the receiver and 
dial the console’s 
Directory Number 
______.The call rings the console’s [PDN] button. Your System 
Administrator can provide the Attendant Console(s) 
internal number(s). 
ä
Lift the receiver and 
enter
.The In-EMGR LED flashes on all consoles. 
1. Lift the handset. You hear internal dial tone.
2. Enter a Call Forward 
access code:You hear confirmation tone.
= All CallsCall Forward-All Calls—forwards all calls immediately; 
your telephone does not ring. 
						

							Features
Call Forward
Strata DK Standard Telephone 5/999
=Busy
Call Forward-Busy—forwards calls immediately when 
your telephone is busy or in Do Not Disturb mode.
 = No Answer
Call Forward-No Answer—forwards calls to another 
station if you do not answer within a certain time (that you 
designate). Not available from a rotary telephone. 
= Busy/No 
AnswerCall Forward-Busy/No Answer—forwards calls 
immediately to another station whenever you are busy on 
another call. Calls will also forward if you do not answer 
within a certain time (that you designate). Not available 
from a rotary telephone.
3. Enter the destination 
number.This is the phone number where calls will forward.
4. If setting CF-No 
Answer or CF-Busy/
No Answer, press 

, 
enter the time in 
seconds, then press
.You can enter the amount of time that your telephone rings 
before it forwards (08~60 seconds). Always enter two 
digits. If you do not wish to change the ring time, press 

 
then
 to make the ring time the same as the last setting.
You hear a confirmation tone after pressing 

 and again 
after pressing
.
5. Hang up.
Notes
lYou can continue using your phone in the usual 
manner while Call Forward is in effect.
lIf Call Forward is set:
lCO lines that ring your station exclusively will 
forward—CO lines that ring more than one station 
will not forward.
lCO line calls transferred to your station will 
forward.
lInternal calls will forward.
lCall \Forward has priority over the hunt feature set 
in system programming. 
						

							Features
Call Forward
10Strata DK Standard Telephone 5/99
äTo cancel Call Forward
Call Forward—External
This feature enables you to forward new, incoming calls to a number outside of the 
system.
Call Forward-External does not forward internal calls or calls transferred to your 
telephone. The only calls that it forwards are incoming Direct-In-Dial (DID) calls and 
calls over CO lines dedicated to ring your station. 
However, any of the other Call Forward modes can be set simultaneously with Call 
Forward-External. Other Call Forward modes will be active for internal and transferred 
calls.
äTo set Call Forward-External1. Lift the handset. You hear internal dial tone.
2. Press
.
3. Hang up. You hear confirmation tone again.
1. Store the number that 
calls will be Station 
Speed Dial location 
49 (RCTUA, B, C/D 
processors), or 
location 139 
(RCTUE/F 
processor).
Important!Only perform Step 1 the first time Call 
Forward-External is set or when you change the 
destination. It is not necessary to store the destination each 
time; it remains in system memory.
The Call Forward destination can be a telephone number 
over a CO line, a station over a tie line, or a station within 
your Strata DK system. 
Use the Speed Dial storage procedures on Page 29 to store 
the destination number.
Call Forward-External.
Use the Speed Dial storage procedures detailed on Page 
40. When forwarding to an outside destination include the 
CO Line (or CO Line group) access code before the 
telephone number.  
						

							Features
Call Forward
Strata DK Standard Telephone 5/9911
äTo cancel Call Forward-External
äLift the handset and press
.
Remote Call Forward—External Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding 
destination from a telephone outside of the system. 
The destination is normally an external Public Telephone Network Number, but it can also 
be an internal Directory Number.
äTo change the destination numberExample: 8015833700
801 = CO Line access code
5833700 = Telephone number
Important!See 
Table 1 on Page 38 for CO Line/Line 
Group access codes. The LCR access code “9” cannot be 
used.
2. Lift the handset and 
press
.
3. Hang up. Incoming calls will forward to the destination stored at 
Station Speed Dial Location 49.
1. Call into the Strata 
DK system over a CO 
line programmed for 
the DISA feature.You hear ring back tone signal, then internal dial tone for 
10 seconds. Try again if you hear busy tone.
NoteSee the System Administrator for DISA telephone 
numbers. 
2. After you hear dial 
tone, press
, 
then enter a [PDN].You hear a confirmation tone.
If a number is not dialed, the system automatically causes 
the DISA CO line to ring at telephones as a normal 
incoming call. Then, if the call is not answered within 15 
seconds after the ringing starts, it disconnects. 
						

							Features
Call Forward
12Strata DK Standard Telephone 5/99
äTo cancel Call Forward-External remotely
äEnter
 +  [PDN] + Remote Call Forward Security Code +. 3. Enter the Remote Call 
Forward-External 
security code.You hear a confirmation tone. See the System 
Administrator for the access code.
4. Enter the new 
destination number.
You can enter an 
internal [PDN], or a 
CO or tie line access 
code + an external 
telephone number.
With some systems, 
you can dial a line 
group code instead of 
a CO line number 
access code (see 
Table 1 on Page 38). 
You cannot enter the 
LCR access code 
.
Important!
Do not press , since 
that ends the 
procedure (see Step 
5). Instead, use 
 
when entering a CO 
line access code.
5. Press
. You hear a confirmation tone. 
						

							Features
Call Hold
Strata DK Standard Telephone 5/9913
Call Hold
You can place a call on hold and then make another call.
äTo place a call on hold
äTo return to the call on hold
äTo put the second call on hold
äFlash the hookswitch, then press 
.
äTo go back to the original call
äFlash the hookswitch, then press
.
äTo return to the second call
äTerminate that original call. Then press
 to retrieve the second call or wait for 
it to recall. 1. While on a call, flash 
the hookswitch.You hear dial tone.
2. Press
 and hang 
up.You hear a one-second burst of dial tone to confirm the call 
is  on hold. You can now make or receive calls.
ä
Lift the handset and 
press
.You are reconnected with the held call. 
If you do not return to the call within a specified time, the 
call rings back your phone.
If you are busy on another call when the held call recalls 
your station, you hear two tone bursts of two beeps each, 
three seconds apart, in your handset.
The call remains camped-on to your station indefinitely. 
When you end the second call, the first call rings your 
station. 
						

							Features
Call Park Orbits
14Strata DK Standard Telephone 5/99
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where the 
call is held). Anyone can retrieve the call from the orbit using the same or a different 
station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for 
each station.
Once you have parked a call in an orbit, you can:
©Hang up and retrieve the parked call at a later time
©Originate another call
©Access a voice paging device to announce the parked call for pickup from another 
station
äTo  P a r k  a  c a l l
1. While on a call, flash 
the hookswitch.You hear dial tone.
2. Press
.
3. Enter a General Orbit 
Number (
a) 
or [PDN].You hear a one second confirmation tone. The call is 
parked at the orbit or to an assigned [PDN]. If an orbit 
number is busy, enter another number. 
4. Hang up. Once the call is parked, you can make or receive other 
calls. 
Notes
lIf the parked call is not retrieved within a specified 
time, the call rings back to your phone.
lIf your phone is busy when the parked call recalls, you 
hear two tones of two short beeps, three seconds apart. 
You can place the new call on hold and answer the 
parked recall or end the second call and answer the 
parked recall by hanging up. The parked call remains 
camped onto your phone until you respond.