Toshiba Strata Dk Pc Attendant Console User Guide

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Placing Calls
Basic Calling39 ä
 To manually connect to Voice Mail
Placing Calls
Calls can be placed using the Busy Lamp Field (BLF), or with the keyboard or Dial button as 
shown below.
äDialing with the Busy Lamp Field (BLF) 1. Dial the Voice Mail code.
2. From the Main Screen, press 
the Tone button from the 
keyboard and dial to the voice 
mail.
3. To close the out Dialing 
Dialog box, click close.The dialog box clears...

Placing Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
40PC Attendant Console
äDialing with the Keyboard or Dial button
1. Type the name or number of 
the party to call
...or
select the on-screen Dial 
button, then select a name 
from the directory.
The Dialing dialog box appears when you begin 
typing. When the program finds a match in the 
directory, that name is highlighted.
If the Auto Dial is on and a match is found in the 
directory, the number is...

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Placing Calls
Basic Calling41
Toll Restriction Override Codes
Your PC Attendant Console can be restricted from making certain calls. Each console can be 
allowed or denied specific area and office codes, long distance information calls, international 
calls, and/or operator-assisted calls. You can override toll restriction at selected consoles or 
you can change a console’s toll restriction class. The console resumes its...

Voluntary Account Codes––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
42PC Attendant Console
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered after accessing a CO line or during a 
call which you originated or received. Your conversation is not interrupted when you enter an 
Account Code.
äTo use a Voluntary Account Code
1. After accessing a CO line or 
during a call, select the 
Account Code button.
2. Enter the Account Code and 
select the OK...

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Calling Options
Basic Calling43
Calling Options
The following summarizes available calling options.
äTo change from Ring First 
instead of Voice First, select 
the Ring soft key.This changes the default setting so that you can 
immediately talk to the called party through their 
telephone speaker.
äTo change from Voice First to 
Ring First, select the Voice 
soft key.This changes the default setting so that the called...

Calling Options––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
44PC Attendant Console
Setting or Cancelling Automatic Callback
After reaching a busy or Do Not Disturb (DND) station, you can set Automatic Callback to 
have the system call you back when the called station becomes available. 
Automatic Callback enables you to be placed in a waiting queue for an available CO line after 
attempting access to a line group in which all lines are busy. The system calls you back...

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Calling Options
Basic Calling45
Busy Override and Off-Hook Call Announce (OCA)
Busy Override enables you to notify a busy caller that there is another call waiting.
Off-hook Call Announce lets you call and speak through the speaker of an off-hook, busy 
digital or electronic telephone. The called telephone must be equipped for OCA. Release 3 
systems also allow Call Announce through the handset.
äTo Set Busy Override and...

Dialing for Others––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
46PC Attendant Console
Dialing for Others
If a caller has been restricted from placing a call, this option enables you to place the call for 
them.
Dialing a Number for a Caller
An incoming caller who is restricted from calling may ask you to place the call for them. You 
can enter the number to be dialed while talking to the caller.
äTo dial a number for an internal caller
äTo connect parties if originating...

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Dialing for Others
Basic Calling47
Performing Through Dialing for a User
äTo perform through dialing for a user
1. When connected to a station, 
select the Conf/Trns 
button.Some callers may be restricted from calling certain 
numbers and may need you to select a line for them so 
that they can make their call.
2. Select the Line or Line Group 
entry.Choose a line for the call to be placed.
3.  Select Transfer. Dial tone is...

Conference Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
48PC Attendant Console
Conference Calls
Conference calls can involve up to four parties. You can create conferences through adding 
parties into existing calls. You also have the ability to enter a call, split and switch between the 
parties, and join the callers together.
Creating a Three-way Call or Joining Two Calls
You can connect any call in the Loop box with another call using the Join feature. Rather...